Job Overview
We are seeking a detail-oriented and customer-focused Sales Support Specialist to join a dynamic inside sales team within the manufacturing industry. This role plays a critical part in managing customer accounts, processing complex orders, and ensuring accurate, timely service across domestic and international clients.
Key Responsibilities
Manage customer accounts with a focus on customer satisfaction, sales growth, and margin improvement
Handle customer requests including quotes, order entry, tracking, and delivery updates
Process 50-75 complex orders daily with multiple line items
Respond to customer inquiries via phone and email (210-265 emails/day)
Resolve customer issues, including returns, credits, and debits
Communicate customer needs with operations and engineering teams
Support outside sales representatives and collaborate across teams
Monitor pricing agreements and maintain accurate documentation
Perform detailed contract/order reviews prior to processing
Manage shipping logistics and routing, including freight terms (prepaid, collect, third-party)
Ensure accuracy in order details to avoid costly errors
Required Qualifications
Minimum 2 years of experience in:
Manufacturing sales support OR
Manufacturing customer service
Strong experience with order entry and product knowledge
Proficiency in Microsoft Office Suite
Strong math skills (fractions, decimals)
High attention to detail and accuracy
Preferred Qualifications
Experience with ERP systems (QAD strongly preferred)
Familiarity with manufacturing or industrial products
Required Skills
Exceptional attention to detail
Strong multitasking and organizational skills
Professional communication (written and verbal)
Ability to work in a fast-paced, high-volume environment
Training & Development
Comprehensive 14-week training program covering:
Systems (ERP, internal tools)
Product lines
Order entry and quoting processes
Ongoing training with real-world examples and evolving processes
Work Environment
Onsite, structured office environment
Collaborative team setting (24-30 team members across regions)
Modern, paperless workflow systems
Full ownership of quoting and order entry processes
Performance Expectations
Ability to manage high-volume workload from day one
Strong adherence to deadlines and accuracy standards
Direct impact on customer satisfaction and company financial performance
What This Role Offers
Hands-on experience across the full sales support lifecycle
Exposure to both domestic and international business operations
Opportunity to build expertise in ERP systems and manufacturing processes
Strong emphasis on professional growth and continuous learning
Competitive compensation with annual increase potential
Job Type & Location
This is a Contract to Hire position based out of Wheeling, IL.
Pay and Benefits
The pay range for this position is $28.00 - $28.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Wheeling,IL.
Application Deadline
This position is anticipated to close on May 31, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
