Technical Analyst

WEATHER SHIELD MANUFACTURING • Medford, WI • 2h ago

JOB REQUIREMENTS: About the job: The Technical Analyst is responsible
for technical support for our teams. Providing excellent customer
service and resolving technical staff issues. The ideal candidate should
have both a solid technical background and customer service experience
and the ability to motivate your team toward specific goals. This is a
full-time position that works on-site at the Medford Corporate Office
Monday Friday 7AM 3:30PM. At times this role requires limited weekend
needs to log-in remotely. New grads are welcome to apply! Weather Shield
Total Rewards: -Competitive pay -Comprehensive benefits (medical, dental
and vision) -Company paid life insurance -Company paid short and
long-term disability insurance -Employee assistance program -Paid time
off -9 paid holidays -401k with a company match -Advancement
opportunities Principal Duties and Responsibilities: -Set up new
hardware for end users thin client paperless users, PC\'s and laptops.
-Set up new users for company specific software -Establish best
practices through the entire technical support process -Second line
troubleshooting for employee issues for in-person, phone and remote
users -Diagnose issues with software, hardware, network and permissions
-Work with ServiceNow for ticketing system -Enter purchase orders for
software renewals, hardware for new hires, etc. -Maintain inventory of
all printers throughout the company and work with Vendor on support
issues -Monthly invoice tracking and sending approvals to Accounts
Payable. Work Relationships and Scope: -Works with all employees in all
facilities Performance Expectations: -Provide accurate, thorough and
timely work -Provide assistance to end users and address issues in a
timely manner -Demonstrate exceptional communication skills and have a
good working relationship with others in the organization -Remain
objective and exhibit the highest-level of honesty and integrity
-Maintain the integrity of confidential business information
-Demonstrate professionalism, commitment to the job, and dedication to
the organization Knowledge, Skills, and Abilities Required:
-Associate\'s Degree or a minimum of 2 years working experience in the
IT Help Desk environment -Excellent verbal and written communication
skills, good reasoning skills and attention to detail -Ability to
prioritize and organize work, analyze problems, offer suggestions and
question inconsistencies -Must be organized and have a friendly,
courteous, helpful and positive attitude. -Excellent
problem-solving/troubleshooting skills -Experience with Windows
operating systems -Networking experience/knowledge Employee
Acknowledgement: This job description describes the general nature and
level of work performed by employee assigned to this position. It does
not state or imply that these are the only duties and responsibilities
assigned to the job. The employee may be required to perform other
job-related duties as requested. All requirements are subject to change
over time, and to possible modification to reasonably accommodate
individuals with a disability. *** APPLICATION INSTRUCTIONS:
E-Mail a Rsum: yaundc@pella.com

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