Customer Service Representative

WEATHER SHIELD MANUFACTURING • Medford, WI • 7h ago

JOB REQUIREMENTS: Weather Shield, now a part of the Pella Family of
Brands, is seeking a Customer Service Representative. This role is to
provide the best customer service for our customers in alignment with
the business objectives and goals of the organization. You will assist
customers and other team members regarding product, pricing, status of
orders, or any other questions they may have. This is a fulltime onsite
position that reports to the Medford, WI office. Hours are generally
8am - 5pm central time, with the option to work 7am - 4pm or 9am - 6pm.
This is a welcoming team that is ready to provide training. This
position is perfect for someone that enjoys helping others, takes pride
in contributing to a team, and has strong computer skills. WEATHER
SHIELD TOTAL REWARDS: -Competitive pay -Comprehensive benefits (medical,
dental and vision) -Company paid life insurance -Company paid short and
long-term disability insurance -Employee assistance program -Paid time
off (accrue 40 hours per year during first year, accrue 80 hours per
year starting second year) -9 paid holidays -Paid sick time off -401k
with a company match -Advancement opportunities ESSENTIAL DUTIES AND
RESPONSIBILITIES: -Responding to phone calls from customers and be a
proactive voice of the company to them. -Identify and enter no-charge
orders, credit memos and returns. -Research and resolve problems
regarding orders. -Assist sales reps with product and procedural issues.
-Respond to customer inquiries in a timely manner. -Follow up on orders
that need attention. -Assist customers in learning our systems and using
our tools. -Work with customers to fulfill their window and door buying
needs. -Suggest additional products/options where appropriate. -Train
and provide guidance to new team members to enhance customer service.
-Suggest improvements to systems and procedures. -Help to implement
changes that improve quality and efficiency. -Test new and updated
programs. -Perform other job-related duties as necessary to fulfill
responsibilities of the position. -Process Job Site service requests.
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: -Excellent verbal and written
communication skills, good reasoning skills and attention to detail
-Ability to prioritize and organize work, analyze problems, offer
suggestions and question inconsistencies. -Must be organized and have a
friendly, courteous, helpful and positive attitude. EDUCATION: High
school diploma or equivalent preferred. EXPERIENCE: Varying levels
accepted. COMPUTER SKILLS: Keyboarding skills, familiarity with general
business applications. PHYSICAL DEMANDS: Ability to sit for extended
periods of time. Physical activities required are finger dexterity
necessary to operate equipment used in the position, talking, seeing and
hearing. Walking, sitting, bending/stooping, pushing/pulling and minimal
unassisted lifting (up to 20 pounds) associated with the job duties is
required. EMPLOYEE ACKNOWLEDGEMENT: This job description describes the
general nature and level of work performed by employee assigned to this
position. It does not state or imply that these are the only duties and
responsibilities assigned to the job. The employee may be required to
perform other job-related duties as requested. All requirements are
subject to change over time, and to possible modification to reasonably
accommodate individuals with a disability. *** APPLICATION
INSTRUCTIONS: Apply Online: www.weathershield.com/careers

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