Director of Operations

ABM Industries • Tempe, AZ • 1h ago

Overview

ABM Industries is seeking a Director of Operations to support our Business & Industry Group. Reporting directly to the Vice President of Operations, the Director will lead day-to-day operational execution across a defined region or portfolio, ensuring alignment with strategic priorities while driving performance, efficiency, and growth.

The ideal candidate is a strong operational leader with a facilities management background or deep industry knowledge, and experience managing services across a diverse client base.

Benefit Information :

ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM Employee Benefits | Staff & Management (https://media.abm.com/wp-content/uploads/AnnualBenefitFlyers/Recruiting%20Flyer%20-%20Staff%20&%20Mgmt.pdf)

Responsibilities

Characteristics of the Director of Operations

Performance-driven professional who leverages data and KPIs to drive results

Strong people leader with the ability to coach and develop frontline and mid-level leaders

Growth-oriented mindset with focus on organic revenue expansion within assigned scope

Financially savvy with experience managing budgets and supporting P&L performance

Executes with discipline to support strong cash flow and cost management

Effective collaborator able to navigate a matrixed organization and influence stakeholders

Duties / Responsibilities:

Executes the strategic direction set by the Vice President of Operations across assigned operations

Partners with senior and regional leadership to meet company goals and operational targets

Supports cross-functional collaboration to deliver on organizational priorities

Responsible for operational performance, client satisfaction, and profitability within assigned region or accounts

Oversees daily operations to ensure quality, consistency, and adherence to company standards

Drives adoption of company service offerings and go-to-market initiatives

Builds and maintains strong client and partner relationships

Leads and develops Regional Directors, Branch Managers, and/or District Managers

Supports customer retention and growth through service excellence and continuous improvement

Resolves complex operational issues with guidance from senior leadership as needed

Identifies and implements process improvements, technologies, and efficiencies

Ensures compliance with operational policies, procedures, and standards

Reviews operational reports, staffing plans, and cost controls

Partners with sales teams to support growth initiatives and client expansion

Collaborates with HR and Legal on labor relations and workforce strategies

Manages and adheres to assigned budgets and financial targets

Provides performance reporting and insights to the Vice President of Operations

Stays current on industry trends and operational best practices

Identifies training needs and supports development programs

Performs other duties as assigned

Required Skills/Abilities:

Strong understanding of financial and operational metrics

Ability to manage multiple priorities and meet deadlines

Excellent communication and interpersonal skills

Proven leadership and team development capabilities

Knowledge of industry best practices and service delivery models

Strong analytical and problem-solving skills

High attention to detail and organizational skills

Proficiency in Microsoft Office Suite

Qualifications

Education and Experience:

Bachelor's Degree or equivalent experience in operations or related field

7-10 years plus of relevant experience, including leadership roles

3-5 years of operational leadership experience

Experience supporting P&L or budget accountability preferred

REQNUMBER: 152982

ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

Go to Apply

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