Operations Associate I

Eastern Bank • Lakeville, MA • 11h ago

Starting Rate: $24.50

Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information.

The Operations Associate maintains primary responsibility for all operational elements of a small to mid-sized office. Operational responsibilities include, but are not limited to, cash vault and ATM management, managing negotiable instruments, adhering to compliance and security requirements, routine cash drawer audits, executing on quality control processes around new account opening, and other such branch activities. Fully skilled in both sales and transactional capacities, incumbents also directly service retail branch customers as needed.

Responsibilities:

Maintains primary responsibility for all operational elements of a small to mid-sized banking office by:

Managing the branch cash vault to within prescribed limits and serving as the vault custodian. Must master the use of the bank's cash forecasting system.

Serving as the branch's ATM custodian; ensures it remains stocked, functional, and is balanced daily.

Auditing all negotiable instruments, cash drawers, foreign currency (if applicable) and related logs to ensure adherence to defined policies and procedures.

Responsible for all operational components in the branch such as balancing and researching cash errors, filing necessary BSA forms, compliance and security elements

Stays abreast of all compliance and security requirements and implements processes within the branch to ensure regular adherence.

Routinely reviews new account opening documentation, to include some that is more complex (i.e. corporate resolutions, business customer profiles, businesses designated as high-risk, etc.) to ensure adherence to bank policies and procedures

Incumbents in this position are skilled in both sales and transactional capacities and personally service all customers by:

Opening deposit accounts and taking loan applications for various lending units

Closing consumer loans

Making referrals to other bank business lines and third-party partners

Handling routine account maintenance and other servicing issues

Processing monetary transactions such as cashing checks, making deposits, selling monetary instruments, buying/selling foreign currency, processing credit card cash advances

Maintaining safe deposit records properly to include contracts, access slips and assisting customers with access to safe deposit boxes (if applicable).

Problem Solving and Decision Making:

Balancing policy and procedure with appropriate judgement, makes decisions that are mutually beneficial to the bank and the customer. If written policy is unclear or there is any uncertainty, the Operations Associate should seek guidance from his/her Assistant Branch Manager, Branch Manager, Regional Manager, or if necessary, Retail Administration

Qualifications:

Incumbent must have the ability to work independently, multi-tasking in a fast-paced environment. Individual should be an outgoing self-starter and be technically literate.

Enthusiastic individuals with strong interpersonal skills and a desire to be in the 'customer service' business are ideal candidates for this role. Basic business acumen and professionalism are also required. Strong written and verbal communication skills are critical, as are the ability to build relationships and strong alliances across the organization and to quickly learn all there is to know about the products and services offered by the bank.

Working Conditions:

Ability to stand and remain standing for up to five hours at a time without a break.

May be required to lift and/or move coin/currency bags weighing 25-30 pounds.

At Eastern Bank, we pride ourselves on supporting our employees by offering tremendous opportunity for individual growth. As an inclusive company, we work to ensure that our valued employees are treated fairly, recognized for their individuality, and encouraged to reach their fullest potential. These values have earned us a reputation as a great place to work and provide a strong reason why you should consider a career with us. We are proud to offer comprehensive compensation plans and a benefits program called Total Rewards that includes medical, dental, vision, life and disability insurance, retirement, vacation and tuition reimbursement.

Eastern Bank is an equal opportunity employer. All job applicants will be considered for employment without regard to race, color, religious creed, national origin, sex, sexual orientation, gender identity, genetic information, military service, age, ancestry, or disability.

At Eastern Bank, we are dedicated to building a diverse, equitable, inclusive and authentic workplace. If you're excited about this role but your experience doesn't fully align with every qualification, we still encourage you to apply! You may be just the right candidate for this position or others across the company. Our Recruitment team is waiting to chat with YOU.

Similar Jobs

Guest Services - Front Desk Attendant - Fairfield Inn & Suites, Mansfield

Lafrance Hospitality • Mansfield, MA • 51min ago

Retail & Hospitality

Fairfield Inn & Suites by Marriott hotel located in Mansfield, MA at 50 Reservoir St. is looking for a Full -Time Front Desk Attendant. We want you to join our team at the Fairfield Inn & Suites as a Front Desk A...

51min ago

Go to Apply

Kitchen Manager / Line Cook, New Bedford Harbor Hotel, Downtown New Bedford, MA

Lafrance Hospitality • New Bedford, MA • 57min ago

Retail & Hospitality

Join our Team! Kitchen Manager / Line Cook, New Bedford Harbor Hotel, Downtown New Bedford Are you passionate about food, leadership, and creating a great guest experience? We are looking for a motivated and hands-on Kit...

57min ago

Go to Apply

Construction CDL Driver

Centuri Group, Inc. • Fall River, MA • 2h ago

Trucking & Construction

Construction CDL Driver Date: May 14, 2026 Location: Fall River, MA, US, 02720 Company: Neuco Pay Range: $28.00 - $42.00 Centuri companies consider several factors when extending an offer, including but not limited to, t...

2h ago

Go to Apply

Construction Superintendent

Actalent • Bridgewater, MA • 3h ago

Trucking & Construction

Job Title: Construction Superintendent Job Description The Construction Superintendent supports and oversees all phases of ground-up commercial construction projects, from planning and design through construction, FF&...

3h ago

Go to Apply

Pharmacy Customer Service Associate

Walgreens • New Bedford, MA • 3h ago

Hospital & Medical

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. In acco...

3h ago

Go to Apply

Frontend/Backend/Full Stack Developer - Mid Level (Remote)

GovCIO • Providence, RI • 3h ago

IT & Engineering

United States Suitability/Public Trust Fully remote Information Technology Overview GovCIO is currently hiring for Senior Full Stack Developer to design, build, and maintain complex full-stack application features for VA...

3h ago

Go to Apply

Entry Level Etcher

Aerotek • Plymouth, MA • 4h ago

Job Title: Manufacturing Associate Job Description The Manufacturing Associate plays a key role in a highly technical, fast-paced production environment, performing manual wet chemical tank and conveyor etching on panel...

4h ago

Go to Apply

Health Information Specialist I Entry-Level

Datavant • Providence, RI • 4h ago

Hospital & Medical

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world's health data secure, accessible and actionable, we provide critical data solutions for organizations across the...

4h ago

Go to Apply

Global Account Manager, NACI OCI AI & Healthcare

Oracle • Providence, RI • 4h ago

Hospital & Medical

Job Description 5-15 years of experience in strategic enterprise technology sales within high-tech industries Strong background selling into Health & Science organizations including enterprise pharma, biotech, med te...

4h ago

Go to Apply

Senior Field Sales Executive - Account Manager

Wolters Kluwer • Providence, RI • 4h ago

Management & Administrative

Permanent remote role, candidate can be located anywhere in the US. Travel up to 30% of the time. The National Account Executive sells Wolters Kluwer's Compliance Solution products and is primarily focused on growing WK'...

4h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)