Guest Service Supervisor

Drury Hotels • Phoenix, AZ • 1h ago

Property Location:2335 W. Pinnacle Peak Road - Phoenix, Arizona 85027You belong at Drury Hotels.Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.WHAT YOU CAN EXPECT FROM USSo. Much. More.Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.Incentives - Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)Work-life-balance - Flexible scheduling, paid time off, hotel discounts and free room nightsCareer growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this yearHealth and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance ProgramRetirement - Company-matched 401(k)Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025BASIC FUNCTION & JOB DUTIES:Under general supervision, assists management team with supervising the front desk / guest service positions of the hotel.Ensures Drury Hotels' policies and procedures are consistently communicated and followed at all times. Always maintains a high standard of integrity, provides motivation and demonstrates positive leadership characteristics which inspire team members to exceed expectations through superior customer service standards. Assists with training guest service team members.Ensures an exceptional guest experience by providing courteous, efficient, friendly service to all guests and potential guests in a professional manner. Responds promptly and efficiently to inquiries, requests and complaints with a +1 Service Attitude. Contributes to maintaining a positive work environment at all times for our diverse team and guests.GENERAL KNOWLEDGE, SKILL AND ABILITY:Requires ability to give and take written and oral direction. Requires the ability to communicate clearly in English to relate to guests and team members. Requires thorough knowledge of Drury Hotels' policies and procedures. Requires ability to train, motivate and inspire team members to perform at and above Company expectations. Requires thorough knowledge of marketing and sales programs. Performs duties of guest service agent, night audit or other positions as needed. Requires ability to handle money, make change and utilize office machines in normal day-to-day activities. Monitors hotel facilities and team member work habits to ensure a safe / secure environment for team members and guests; observes and corrects unsafe conditions. Requires ability to give attention to detail. May require some travel.Rise. Shine. Work Happy.Hiring Immediately!At Drury Hotels, we prioritize our team's personal growth and career development. As part of our team, you will be empowered to grow and encouraged to shine.At Drury Hotels, we offer our guests more than a place to sleep. We provide a place to feel welcome. Happy. At home. As a family-owned and operated hotel system, we honor and enhance the Drury legacy of world-class hospitality excellence. That's the Drury Way. Our 6,100+ team members work together-across 150 hotels in 30 states-to make sure every guest receives the very best service and value. Together we continue to grow, carefully and with clear vision, as a family of thriving hotels nationwide. EOEExplore Our Culture

Drury Hotels is an equal opportunity /affirmative action employer. If you require an accommodation in order to view or apply to open positions or for any other part of the application or employment process, please call 888-324-1897 or email recruiting@druryhotels.com.

Similar Jobs

Reservation Manager Agent Part-Time

U-Haul • Surprise, AZ • 2h ago

Management & Administrative

Location: 13420 W Bell Rd, Surprise, Arizona 85378 United States of America U-Haul is looking for someone who enjoys being part of a team, provides outstanding customer service, is results-oriented and wants to work in a...

2h ago

Go to Apply

Customer Service Representative

U-Haul • Glendale, AZ • 4h ago

Management & Administrative

Location: 6001 N 67th Ave, Glendale, Arizona 85301 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Repr...

4h ago

Go to Apply

Account Manager Senior - Inside Public Sector

Lumen • Phoenix, AZ • 5h ago

Management & Administrative

Lumen is the trusted network for the AI-powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high-performance connectivity across cloud,...

5h ago

Go to Apply

Territory Sales Manager - Specialty (Portland, ME)

Sumitomo Pharma • Phoenix, AZ • 5h ago

Management & Administrative

Sumitomo Pharma Co., Ltd., is a global pharmaceutical company based in Japan with operations in the U.S. (Sumitomo Pharma America, Inc.), focused on addressing patient needs in oncology, urology, women's health, rare dis...

5h ago

Go to Apply

Program Strategy Manager- Mobility

The Hertz Corporation • Phoenix, AZ • 9h ago

Management & Administrative

As a Program Strategy Manager, you will define and execute strategies that shape our product portfolio across mobility services. Your work will ensure we deliver differentiated offerings that balance customer experience,...

9h ago

Go to Apply

Administrative Assistant II

Labcorp • Phoenix, AZ • 11h ago

Management & Administrative

Labcorp is a global leader in diagnostic testing and drug development solutions, helping healthcare providers, researchers, and patients make informed decisions that advance care. Join us in our mission to improve health...

11h ago

Go to Apply

Administrative Assistant II

Labcorp • Phoenix, AZ • 11h ago

Management & Administrative

11h ago

Go to Apply

Strategic Account Manager

WESCO • Phoenix, AZ • 11h ago

Management & Administrative

As a Strategic Account Manager, you will maintain client relationships with key target accounts that have a strategic impact on the long-term success of the organization. You will identify cross/up and repeat sales oppor...

11h ago

Go to Apply

Mechanical Engineering Manager 2

Northrop Grumman • Mesa, AZ • 12h ago

Management & Administrative

RELOCATION ASSISTANCE: No relocation assistance available CLEARANCE REQUIRED FOR START: No CLEARANCE TYPE: None TRAVEL: Yes, 10% of the Time Description At Northrop Grumman, our employees have incredible opportunities to...

12h ago

Go to Apply

Market Development Manager

Intel • Phoenix, AZ • 12h ago

Management & Administrative

Job Details: Job Description: Embark with us on a journey of growth and transformation as we create exceptionally engineered technology and bring AI everywhere. As a valued team member, your adaptability and attention to...

12h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)