Summary The incumbent works as a Program Support Assistant (PSA) for programs within the Mental Health Service. The purpose of the position is to provide administrative/clerical support to clinical programs within VAMC Memphis Mental Health Service. Responsibilities Duties include, but are not limited to: The incumbent will be required to input data into the computer for reporting needs and possible transmission to national or accreditation bodies such as the centralized evaluation facility at the Northeast Program Evaluation Center (NEPEC), Commission on Accreditation of Rehabilitation Facilities, Trainee Accreditation agencies. Incumbent is responsible for gathering information from clinicians and other staff as needed, maintaining spreadsheets and providing written reports. Incumbent is responsible for coordination of data collection procedures daily. The incumbent will collect, organize and review all data collected by other program staff members to ensure their completeness and accuracy. Incumbent is responsible for coding of data and for entering data into a computer database. The Program Support Assistant provides a wide range of assistance to the program's clinical staff. This support includes receiving telephone calls, greeting visitors/staff members in multiple areas of Mental Health, coordinating and scheduling meetings, mailing relevant materials, making copies of materials, monitoring supplies and working with program supervisor to ensure all necessary program supplies are readily available for clinicians and making administrative calls to support the clinical staff. Incumbent prepares in final format all required sectional correspondence, i.e., letters, proposals, minutes of meetings, conferences, confidential material, reports and surveys, any other needed correspondence to provide care and services to the staff and Veterans. Qualified typist is required. Incumbent receives, transcribes (in some cases composes) and @types informal forms, subject matter consisting of correspondence, form letters, memoranda, protocols, takes minutes at meetings, etc. Incumbent complies and prepares statistical information, when required for the Clinical Program Coordinator/Manager and/or Chief, Mental Health Service. Incumbent creates and maintains files of agency regulations, guidelines, directive and manuals, as well as correspondence, applications, reports, etc. Incumbent prepares requests for professional staff travel. Incumbent is responsible for initiating work orders for repairs, supplies and equipment, maintaining follow-up action to be taken when appropriate, and is responsible for receiving and signing for supplies and equipment when delivered. Incumbent will research for information required from digital sources; identifying and compiling data; interpreting and compiling reports for submission to the Clinical Program Coordinator/Manager. The Program Support Assistant prepares the completion of annual reports and data summaries requested by the Program Director and any national bodies such as the Northeast Program Evaluation Center (NEPEC). Incumbent supports the Program Supervisors in orienting new staff, ensuring staff have all necessary equipment and liaising with other services to facilitate staff obtaining working computer access, program/software access, telephone and VVC equipment, and other needs. Work Schedule: Monday - Friday, 8:00am - 4:30pm Telework: Not Authorized Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant (OA)/PD50464A Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 05/26/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Experience where you were responsible for providing administrative support; collecting, compiling and tracking data and information; processing documents and reports; establishing, updating and maintaining office files and records; performing automation duties using such software applications such as word processing, spreadsheet, electronic mail, desktop publishing, calendar, database and/or graphics; answering telephones, referring visitors, and providing information. Preferred experience: Experience in a health care setting For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education There is no educational substitution at this grade level. Additional Information Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.
