Credit & Collections Associate

Drury Hotels • Cape Girardeau, MO • 1d ago

Property Location:200 South Farrar Dr - Cape Girardeau, Missouri 63701You belong at Drury Hotels.Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.WHAT YOU CAN EXPECT FROM USSo. Much. More.Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.Work-life-balance - Flexible scheduling, paid time off, hotel discounts and free room nightsCareer growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this yearHealth and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance ProgramRetirement - Company-matched 401(k)Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025Incentives - Quarterly bonuses (we succeed together!) based on hotel resultsBasic Function:The Accounts Receivable Credit/Collections Associate position is responsible for providing accounting and administrative duties in the credit and collections area of Drury Hotels' trade receivables. This position maintains a high standard of integrity, service, and hospitality to promote the Drury culture with co-workers, vendors, and customers. This role requires a detail-oriented, proactive professional with strong communication and organizational skills to effectively manage credit and collections processes while fostering positive relationships with internal and external stakeholders.Job Duties:Billing & InvoicingGenerates and issues invoices accurately and on time.Ensures invoices align with contract terms, purchase orders, and sales agreements.Monitors and resolves billing discrepancies or errors.Works with internal teams to streamline billing processes for efficiency.Dispute ResolutionInvestigates and resolves billing disputes or discrepancies.Works with internal teams (e.g., sales, customer service) to address customer concerns.Processes adjustments, credits, or refunds when necessary.Record Keeping & ReportingMaintains accurate records of collection efforts and account status.Prepares reports on delinquent accounts, collections activity, and cash flow trends.Assists in forecasting accounts receivable collections.Compliance & Risk MitigationEnsures compliance with company policies and relevant regulations.Identifies potential fraud risks and takes appropriate action.Recommends changes to credit policies based on industry trends and company needs.Communication & Customer ServiceBuilds and maintains positive relationships with customers while enforcing payment terms.Provides excellent customer service while maintaining firm collection policies.Collaborates with internal teams to improve invoice and payment processes.Assist with special projects and other Accounts Receivable related tasks that may be required from time to time.Performs other duties as assigned.General Knowledge, Skill, and Ability:Requires the ability to take written and verbal directions and clearly speak and read English. Requires the ability to relate to the public and co-workers in a warm, friendly manner, contributing to a hospitable environment. Requires the ability to give attention to detail and to handle multiple tasks simultaneously and efficiently. Requires a thorough knowledge of Company policies and procedures as they relate to job responsibilities. Requires the ability to maintain effective working relationships with vendors and service providers. Must be proficient in the use of Microsoft Office software and have the ability to do data entry with efficiency and accuracy. Must have the ability to work efficiently and independently. Must be at least 18 years of age.Rise. Shine. Work Happy. Apply NowAt Drury Hotels, we prioritize our team's personal growth and career development. As part of our team, you will be empowered to grow and encouraged to shine.At Drury Hotels, we offer our guests more than a place to sleep. We provide a place to feel welcome. Happy. At home. As a family-owned and operated hotel system, we honor and enhance the Drury legacy of world-class hospitality excellence. That's the Drury Way. Our 6,100+ team members work together-across 150 hotels in 30 states-to make sure every guest receives the very best service and value. Together we continue to grow, carefully and with clear vision, as a family of thriving hotels nationwide. EOEExplore Our Culture

Drury Hotels is an equal opportunity /affirmative action employer. If you require an accommodation in order to view or apply to open positions or for any other part of the application or employment process, please call 888-324-1897 or email recruiting@druryhotels.com.

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