Virtual Welcome Ware Agent/Receptionist

U.S. Physical Therapy • Havre De Grace, MD • 7h ago

Company Description

Agape Physical Therapy clinics are dedicated to delivering the highest level of care possible. Expert physical therapists are hired at each center for their commitment to patient care, their unique skill set, and their drive to continually learn and improve the quality of life for others. Patients can expect outstanding, dedicated, and experienced providers in every office. Now with ten locations, the Agape Physical Therapy network is fulfilling the vision of its founders and serving the people of Maryland and Pennsylvania. We continue to hold fast to our standard of quality patient care and prioritize giving our very best care to our patients.

Job Description

We're looking for a warm, people-focused Virtual Welcome Ware Agent who loves helping others and creating great first impressions. In this role, you'll be the welcoming voice and guiding hand for patients starting their physical therapy journey. Even though this is a remote position, your impact will be felt in every clinic and with every patient you support.

If you enjoy meaningful conversations, staying organized, solving problems, and making people feel cared for, this role was designed for you

Be the friendly first point of contact for new and returning patients

Answer calls and messages with professionalism, empathy, and positivity

Help patients schedule and prepare for their visits

Guide patients through onboarding steps and required paperwork

Collect and update demographic and insurance information

Support eligibility and benefits verification processes as assigned

Communicate clearly about appointments, referrals, and next steps

Coordinate with clinic teams to ensure a smooth patient experience

Document interactions accurately in our systems

Protect patient privacy and maintain HIPAA compliance at all times

Step in to help solve patient concerns and route urgent needs appropriately

Qualifications

You genuinely enjoy helping people and making them feel heard

You communicate clearly and kindly - on the phone and in writing

You're organized and detail-oriented

You're comfortable using scheduling and computer systems

You can manage multiple tasks while staying calm and professional

You take pride in delivering excellent service every time

Additional Information

The anticipated base pay range for this position is $17.00-$20.00. Pay is based on various factors, including relevant experience, knowledge, skills, other job-related qualifications, and geography. Additionally, this position is eligible for discretionary incentive compensation. The Company's incentive compensation plan is subject to change. Medical, dental, vision, 401(k), paid time off, and other benefits are also available, subject to the terms of the Company's plan.

What you'll get:

Competitive hourly rate

401k

Multiple opportunities for professional development, specialization, and leadership

Family-friendly work environment

Employee discount plans

Employee Assistance Program (EAP)

Investment from a company that wants you to succeed and thrive

We are proud to be an equal opportunity and affirmative action employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you'd like to view a copy of the company's affirmative action plan or policy statement and/or if you would like to request an accommodation due to a disability, please contact us at careers@icims.com

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