ILDOR - Team Lead

Account Control Technology • Lake Forest, IL • 57min ago

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/13462830 Account Control Technology\ \ \ ILDOR - Team Lead\ \ --\ \ Job ID: 2026-2888\ Type: Full-Time\

of Openings: 1\

Category: Collections\ \ Overview\ \

Work Location: Remote

The Team Lead will facilitate team operations by discussions through the sharing of information and knowledge, identification of teamwork issues, development of problemsolving recommendations, and recommendations of standardizing team operations.

\ \ Responsibilities\ \

Exceeds all monthly collection goals assigned by management

Assists Collections Supervisor and Manager with forecasting monthly,

quarterly and annual collection goals for each collector, by assigned client and/or business @type

Manages the auto-dialer, letter campaigns and production logs

Assists with the preparation for, and the conducting of team

meetings

Assists the Collection Manager with daily tasks to include building

team strategies, escalated phone negotiations, reporting and performance tracking

Maintains performance and collection records on all Collection

Specialists, including but not limited to collection activity, dollars collected, and goal tracking

Supervises, motivates and oversees collector call monitoring and

training of assigned collections staff both one on one and in a classroom setting. Provide/document all training, and feedback provided to staff

Analyzes overall staff performance to determine

strengths/development needs

Provides management with a summary weekly of completed activities

and accomplishments

Maintains compliance with all client contractual requirements and

policies

Successfully completes required Management Training courses and

related projects

Ensures compliance with all Federal, State and local laws applicable

to the collections industry as well as ACTH policies and procedures

\ \ Qualifications\ \ \ \

High School Diploma, GED or equivalent required

A minimum of 1-year in a collector/production role preferred

Supervisory experience a plus

Strong work ethic that exhibits high ethical and moral standards

Ability to supervise and effectively train staff members

Collections systems knowledge a plus

Must be able to communicate effectively and manage time effectively

to ensure production standards are always maintained

\ This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.

\ \ \ \ Equal employment opportunity, including veterans and individuals with disabilities.\ \

PI284378215

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