DME Coordinator Assistant

European Service at Home, Inc • Palatine, IL • 2h ago

Are you an organized, detail-oriented professional eager to build a foundation in healthcare coordination and exceptional patient care?

European Service at Home, Inc. is seeking a dedicated DME Coordinator Assistant to serve as the foundational support system for our Durable Medical Equipment (DME) department. In this entry-level role, you aren't just handling paperwork; you are the essential help desk for our execution layer. By stepping in to support both our DME Operations Coordinator and our DME Intake and Logistics Assistant, you ensure that our daily operations run seamlessly.

The Mission: You are responsible for keeping the department running like clockwork. This means proactively managing high-volume documentation retrieval, assisting with vital patient coverage verifications, and helping coordinate the physical delivery of equipment. You will work at the heart of our operation, taking daily workflow direction from our lead coordinators so they can focus on complex clinical triage and processing.

Pay Rate: $22-$23

Key Responsibilities

Patient & Retail Support: Serve as the welcoming face for walk-in patients, manage over-the-counter (OTC) retail sales, and field incoming calls with an empathetic, patient-first approach.

Intake & Data Entry: Support the "Sales Leads" pipeline by accurately entering patient demographics, insurance details, and physician data into our customer management software.

Documentation "Chasing": Enjoy the "detective work" of proactively calling physician offices to secure missing signatures, prescriptions, and clinical notes to keep our documentation tracking log up to date.

Eligibility & Authorization Assistance: Help conduct daily primary eligibility verifications using Recipient Identification Numbers (RIN) and National Provider Identifiers (NPI) via HFS/MEDI websites.

Resupply & Order Coordination: Assist with the monthly patient resupply program by contacting patients to confirm "Continued Need" and setting up correct 30-day replenishment cycles.

Logistics & Shipping Support: Help coordinate the end-to-end patient supply cycle by overseeing shipment tracking and validating that Proof of Delivery (POD) documentation is signed and securely uploaded.

Billing & Coding Support: Gather the necessary clinical documentation to help the coordinator assign accurate HCPCS billing codes and ICD-10 diagnostic codes for clean claim submissions.

Who You Are
Service-Oriented: You have a heart for our clients and families, always treating them with respect and ensuring confidentiality.

A Lifelong Learner: You are eager to develop basic reimbursement knowledge, familiarize yourself with major insurance carrier guidelines, and master all lines of equipment.

Composed & Organized: You demonstrate the ability to be flexible, highly organized, and function well in stressful, fast-paced situations.

A Collaborative Team Player: You work effectively to maintain a cooperative rapport with all staff, vendors, and outside contacts to assure the accomplishment of company goals.

Qualifications & Requirements
Education: High school diploma or equivalent (required).

Experience: Previous experience or successful completion of training for Durable Medical Equipment is preferred. Experience or a strong willingness to learn DMEWorks, HFS portals, and the NPPES registry is highly desired.

Communication: Exceptional English verbal and written communication skills are required; proficiency in additional languages is a major plus.

Regulatory: Must possess a valid driver's license and current vehicle insurance.

Powered by JazzHR

Similar Jobs

Customer Service Associate - Temporary

Walgreens • Highland Park, IL • 55min ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

55min ago

Go to Apply

Transportation Project Manager

Bodwe Professional Services, L • Saint Charles, IL • 57min ago

Management & Administrative

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/13462822 About Bodw Group Companies Bodw is the Professional Services Group of Mno...

57min ago

Go to Apply

ILDOR - Team Lead

Account Control Technology • Lake Forest, IL • 57min ago

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/13462830 Account Control Technology \ \ \ ILDOR - Team Lead\ \ --\ \ Job ID: 2026-...

57min ago

Go to Apply

RN - ICU

Health Advocates Network • Evanston, IL • 1h ago

Benefits We Offer: Comprehensive health, prescription, dental, vision, life, and disability plans Competitive pay rates Referral opportunities ? Refer a friend & Cash in! Travel reimbursement and per diem allowances...

1h ago

Go to Apply

RN - ICU

Health Advocates Network • Evanston, IL • 1h ago

1h ago

Go to Apply

RN - ICU

Health Advocates Network • Evanston, IL • 1h ago

1h ago

Go to Apply

Bilingual Multi-Location Customer Service Specialist (Spanish)

Sherwin-Williams • Kenilworth, IL • 1h ago

Retail & Hospitality

The individual selected for this role will be expected to work at Store #703365 located at 614 Green Bay Rd. Kenilworth, IL 60043, Store #703704 located at 1911 Green Bay Rd. Evanston, IL 60201, and Store #703720 located...

1h ago

Go to Apply

Entry Level Machine Operator 18/hr

Aerotek • Morton Grove, IL • 1h ago

Manufacturing & Warehouse

Job Title: Machine Operator Job Description This role focuses on setting up and operating CNC machines to produce precision parts in a small, fast-paced manufacturing environment. You will interpret technical documentati...

1h ago

Go to Apply

Financial Advisor

Ameriprise Financial • Downers Grove, IL • 2h ago

Finance, Accounting & Banking

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/13465244 Are you looking to advance your career in a role with meaningful work? Do...

2h ago

Go to Apply

1st Shift Lube Technician Paying 19/hr

Aerotek • Arlington Heights, IL • 4h ago

Retail & Hospitality

Job Title: General Laborer Job Description The General Laborer supports day-to-day operations in a machine shop by monitoring and maintaining coolant and lubricant systems, assisting with light preventative maintenance,...

4h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)