Professional Summary
The Customer Service Representative plays a vital role in delivering a positive, high-quality service experience to customers, members, providers, and internal partners. This position is responsible for responding to inquiries across multiple communication channels, resolving issues efficiently, and ensuring customers feel informed, respected, and supported. The ideal candidate brings strong communication skills, attention to detail, and a customer-first mindset, along with the ability to manage multiple systems and priorities in a fast-paced, service-driven environment.
Key Responsibilities
Complete onboarding, role-specific training, and ongoing learning requirements while consistently meeting individual and team performance expectations.
Build and maintain a strong understanding of benefit plans, internal procedures, service standards, and applicable guidelines.
Respond to customer inquiries via phone, email, and written communication channels with professionalism, accuracy, and clarity.
Assist members, providers, and internal partners with questions related to benefits, eligibility, claims, coverage details, and provider support.
Resolve customer needs during the initial interaction whenever possible, while appropriately escalating complex or sensitive issues.
Deliver a positive service experience by actively listening, demonstrating empathy, and ensuring customers feel informed and supported.
Document customer interactions, outcomes, and follow-up actions accurately to support reporting, quality monitoring, and future service needs.
Manage multiple systems, tasks, and priorities while maintaining exceptional attention to detail and accuracy.
Meet or exceed productivity, quality, service-level, and accuracy standards established by the department.
Participate in team meetings, coaching sessions, training programs, and continuous improvement initiatives.
Escalate risks, concerns, or unresolved customer issues through appropriate channels in a timely and professional manner.
Represent the organization with confidence, integrity, and professionalism in all customer and stakeholder interactions.
Support additional projects, duties, and operational needs as assigned.
Qualifications
High school diploma or GED required; customer service-related experience preferred
Strong verbal and written communication skills with a friendly, professional demeanor
Detail-oriented with proven ability to follow through and maintain accurate documentation
Demonstrated ability to manage time, prioritize tasks, and meet deadlines in a fast-paced environment
Strong organizational skills and willingness to learn new systems, products, and processes
Customer-focused mindset with sound judgment and problem-solving skills
Authorized to work for any employer in the United States
Commitment to core values including Accountability, Courage, Integrity, Curiosity, and Inclusiveness
Job Type & Location
This is a Contract position based out of Spokane, WA.
Pay and Benefits
The pay range for this position is $20.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Spokane,WA.
Application Deadline
This position is anticipated to close on May 22, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
