Associate Telecom Engineer / Information Technologist I

Michigan State University(MSU) • East Lansing, MI • 1h ago

Working/Functional Title

Associate Telecom Engineer

Position Summary

The Unified Communications team manages the critical communications infrastructure for the University, including the Telephony, Cable Television, Cellular, Contact Centers, Emergency Communications and Digital Signage platforms. The team works with University partners to consult, design, develop, deploy and maintain telecommunications systems to serve the needs of the community. This position on the Unified Communications Team, reporting to the Manager of the Unified Communications Team, will help the team manage, maintain, and enhance the Telephone, Contact Centers, digital signage, and Cellular on campus. This candidate would be working with others on the team to create new telecom applications for customers, maintain existing applications and maintain existing systems on the University's critical communications systems. This candidate will be working with phone systems, cellular systems, cable television equipment, networked systems and much more to support critical services, which serve the University community.

Michigan State University (MSU) is ranked #30 among public universities and #63 overall in U.S. News & World Report's America's Best Colleges 2025. Located in East Lansing, three miles east of the state's capitol, the MSU community includes more than 12,000 faculty, academic and support staff, as well as over 51,000 students. MSU offers an extensive benefits package to its employees including health care, prescription, and dental coverage, and a base retirement program with a University matching contribution, as well as basic life insurance. In addition, MSU offers educational benefits including a course fee courtesy program and educational assistance.

MSU Information Technology provides the primary leadership for strategic, financial, and policy initiatives affecting information technology (IT) across MSU. MSU IT offers technology resources that support MSU's mission of providing education, conducting research, and advancing engagement.

Minimum Requirements

Knowledge equivalent to that which normally would be acquired by completing a four-year college degree program in Computer Science, Information Systems, Business or related information technology field, with coursework in an information technology specialization related to the area of employment; one to three years of related and progressively more responsible or expansive work experience in Telecommunications; or an equivalent combination of education and experience.

Desired Qualifications

Bachelor's degree in Telecommunications

Experience with Avaya Aura Communication Systems, including Avaya System Manager, Avaya Communication Manager, Avaya Session Manager, Avaya Session Border Controllers, Avaya Application Enablement Services

Experience creating script, programs or applications to automate requests or services in the Telecommunications space

Experience working with educational departments to support, design, consult and deploy telecommunications services

1-2 years experience in customer service

Equal Employment Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status.

Required Application Materials

Resume and Cover Letter

Special Instructions

Submit three professional references.

Work Hours

STANDARD 8-5

Website

tech.msu.edu

Bidding eligibility ends May 12, 2026 at 11:55 P.M.

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