Inside Sales Team Manager, Quill

Staples • Lincolnshire, IL • 1h ago

Staples is business to business. You're what binds us together.

At Quill, we make it easier and more rewarding for businesses to get the supplies they need to succeed. The Inside Sales Team Manager is responsible for leading the day-to-day execution of Quill's outbound growth strategy. This role focuses on driving reactivation of lapsed customers, activating net-new sites, and increasing customer awareness and penetration across Quill's full assortment of product categories.

This leader provides hands-on coaching, operational oversight, and real-time deal support to ensure sellers are executing effective outbound motions, maintaining a healthy pipeline, and consistently applying best practices. The role is highly execution-oriented, centered on improving call quality, strengthening discovery, expanding category adoption, and removing friction so sellers can perform at a high level and deliver sustained customer growth.

The Inside Sales Team Manager partners closely with cross-functional teams to align priorities, optimize processes, and ensure sellers are equipped with the right tools, insights, and messaging to drive meaningful customer conversations and long-term value.

What you'll be doing:

Lead and coach a team of frontline Inside Sales associates to execute sales strategies with quality and consistency.

Conduct regular call coaching sessions and lead meaningful performance conversations.

Foster a diverse, inclusive, and positive team environment that supports engagement and growth.

Drive accountability by setting clear expectations and holding associates responsible for results and behaviors.

Partner closely with business leaders and cross-functional teams to align on sales initiatives and priorities.

Leverage sales tools, systems, and reporting to monitor performance and identify improvement opportunities.

Support hiring, onboarding, and ongoing development of Inside Sales associates.

Facilitate performance evaluations and performance improvement plans with proper documentation.

Provide feedback and insights to leadership to influence sales strategy and execution.

What you bring to the table:

Results-driven leadership mindset with the ability to motivate and inspire sales teams.

Strong commitment to coaching, development, and performance management.

Adaptability and comfort leading through change in a fast-paced environment.

Ability to create structure, accountability, and psychological safety.

Excellent communication, presentation, and interpersonal skills.

Strong time management and organizational skills.

Customer-first mindset focused on delivering consistent outcomes.

Analytical and problem-solving skills with attention to detail.

Collaborative approach with cross-functional partners.

What's needed - Basic Qualifications (Measurable)

High School Diploma or GED required.

1+ years of experience in sales and/or people management.

Strong verbal and written communication skills.

Proficiency with Microsoft Office applications.

What's needed - Preferred Qualifications:

Experience using CRM tools such as Salesforce.

Proven success managing full sales cycles.

Ability to analyze performance data and coach to improvement.

Strong collaboration and motivational leadership skills.

Ability to adapt quickly in a changing sales environment.

We Offer:

Inclusive culture with associate-led Business Resource Groups

Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)

112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)

Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity.? In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation.?

Staples is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender idenity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

For individuals with disabilities that need additional assistance at any point in the process, please call 1-888-490-4747 for more information.

Staples

Go to Apply

Share this job

Similar Jobs

Customer Service Representative

TEKsystems • Schaumburg, IL • 18min ago

Management & Administrative

Customer Support Specialist (Email & Case Management Focus) Position Overview We are seeking a detail-oriented and customer-focused Customer Support Specialist to join a fast-paced support team. This role is primaril...

18min ago

Go to Apply

Customer Service Associate

Walgreens • Elmwood Park, IL • 23min ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

23min ago

Go to Apply

Customer Service Associate

Walgreens • Hillside, IL • 24min ago

Management & Administrative

24min ago

Go to Apply

Part Sales Manager - Part Time

AutoZone, Inc. • Palatine, IL • 1h ago

Management & Administrative

Job Description AutoZone's Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge an...

1h ago

Go to Apply

Territory Sales Manager

SPARTAN TURF PRODUCTS • Mundelein, IL • 1h ago

Management & Administrative

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/13430820 Spartan Turf Products LLC specializes in providing top-tier Toro commerci...

1h ago

Go to Apply

Sales Manager

Aaron's Inc • Addison, IL • 1h ago

Management & Administrative

Sales Manager The salary range for this role is $17.00 to $17.75 per hour/annually.* This position is also eligible for incentive pay based on performance. Sales Managers Grow Our Business You'll never be bored in this r...

1h ago

Go to Apply

Senior Manager of Channel Sales (Hybrid - Lincolnshire)

Zebra Technologies • Lincolnshire, IL • 1h ago

Management & Administrative

Overview: At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer's and partner's n...

1h ago

Go to Apply

Part Sales Manager - Full Time

AutoZone, Inc. • Palatine, IL • 1h ago

Management & Administrative

1h ago

Go to Apply

Partner Account Manager - Midwest

Siemens • Rolling Meadows, IL • 5h ago

Management & Administrative

Job Family: Buildings Req ID: 504586 Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we...

5h ago

Go to Apply

Administrative Assistant

Robert Half • Glendale Heights, IL • 7h ago

Management & Administrative

Description We are looking for a dependable Administrative Assistant to support daily front office operations in Glendale Heights, Illinois. This contract to permanent opportunity is ideal for someone who enjoys creating...

7h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)