Customer Support Specialist (Email & Case Management Focus)
Position Overview
We are seeking a detail-oriented and customer-focused Customer Support Specialist to join a fast-paced support team. This role is primarily email- and case-driven, not high-volume phone support. You will play a critical role in assisting account management teams while supporting drivers and customers with complex service inquiries and resolutions.
If you enjoy problem-solving, research, and delivering thoughtful solutions, this is an excellent opportunity to grow your career in a professional office environment.
Key Responsibilities
Manage a high volume of customer emails and service cases through a CRM platform (Salesforce)
Research and resolve customer issues, delivering accurate and timely solutions
Support account managers by assisting with fleet-related service requests and customer needs
Handle inquiries such as impounded vehicles, service needs, and account-related concerns
Communicate regularly with internal teams to ensure efficient case resolution
Utilize Microsoft Teams and other communication tools to collaborate across departments
Make outbound follow-up calls when necessary to gather additional information or provide updates
Accurately enter and update customer data across multiple systems while multitasking
Process requests such as vehicle orders, billing changes, driver updates, and insurance documentation
Generate reports and maintain detailed documentation of customer interactions
Required Qualifications
Minimum of 2+ years of office-based customer service experience
Strong written communication skills with the ability to compose clear, professional emails
Excellent attention to detail and strong problem-solving abilities
Comfortable working across multiple systems, screens, and databases simultaneously
Proficiency with Microsoft Office (Outlook, Word, Excel - basic data entry and formatting)
Typing speed of 40+ WPM (required)
Ability to multitask, prioritize, and manage time effectively
High school diploma or equivalent required
Preferred Qualifications
Experience using Salesforce or similar CRM systems
Experience in case management or email-heavy customer support roles
Experience in fleet services, logistics, or service coordination environments
What We're Looking For
A proactive problem-solver who can "think outside the box" to find solutions
Strong research skills with the ability to navigate complex customer scenarios
Excellent interpersonal skills and ability to collaborate across teams
Dependable, organized, and adaptable in a dynamic environment
Customer-first mindset with a commitment to delivering high-quality service
Work Environment
Office-based role with a strong emphasis on email communication and case management
Fast-paced, collaborative team setting with frequent internal communication
Experience Level
Entry to Mid-Level
Job Type & Location
This is a Contract position based out of Schaumburg, IL.
Pay and Benefits
The pay range for this position is $20.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Schaumburg,IL.
Application Deadline
This position is anticipated to close on May 21, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
