Medical Scheduler

Robert Half • Palo Alto, CA • 4h ago

Description

We are looking for a Patient Admin Specialist (PAS)/Medical Scheduler to support front-office operations for an outpatient clinic in Palo Alto, California. This short-term Contract position focuses on delivering a welcoming patient experience while coordinating registration, scheduling, and essential administrative support. The ideal candidate is organized, responsive, and comfortable managing a high-volume environment with professionalism and accuracy.

The ideal candidate is detail-oriented, organized, and comfortable working in a fast-paced, high-volume healthcare environment while providing excellent patient service.

Key Responsibilities

Review Epic scheduling reports and work queues to identify patients requiring pre-anesthesia appointments

Contact patients via phone to schedule appointments in a timely, professional manner

Determine appropriate appointment @types (in-person vs. virtual) based on established guidelines

Accurately document all scheduling activities within Epic

Request and track medical records, ensuring proper documentation in the system

Collaborate with schedulers, patient care coordinators, and clinical teams to optimize workflows

Maintain high standards of customer service and patient communication

Follow clinic workflows, standard operating procedures, and escalation protocols

Requirements

Required Qualifications

High school diploma or equivalent

Previous experience in healthcare scheduling

Experience working in a patient-facing or customer service role

Ability to thrive in a fast-paced, high-volume environment

Required Skills & Competencies

Strong verbal communication and professional phone etiquette

High attention to detail and organizational skills

Ability to follow detailed workflows and scheduling criteria

Effective time management and ability to meet productivity goals

Customer-focused mindset with a patient-centered approach

Reliability, professionalism, and ability to work collaboratively onsite

Technical Skills

Experience with Electronic Health Records (EHR); Epic preferred

Proficiency with Microsoft Office (Outlook, Word, Teams)

Ability to navigate scheduling systems, reports, and documentation tools

Comfortable learning new systems and workflows quickly

Preferred Qualifications

Prior experience with Epic or similar EHR systems

Healthcare scheduling or clinic experience

Familiarity with pre-anesthesia or surgical workflows

Experience working with scheduling reports or work queues

Bilingual (e.g., Spanish)

TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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