Back to Jobs search

Teller/CSR (72075)

SouthEast Bank • Athens, TN • 6h ago

Position Type Full Time

Education Level High School

Travel Percentage None

Category Banking

Description

BASIC FUNCTION:

Primary: Tellers are the first to contact to our valued customers. Tellers provide service to Bank customers by conducting appropriate transactions and meeting the needs of customers by providing prompt, efficient and accurate service interactions. Tellers are required to represent the Bank in a courteous, professional manner, and be alert to customer needs while also referring them to appropriate departments in the Bank when those needs are identified.

Backup: Customer Service Representatives are often the first to interact with new customer accounts and the ones that help them form an opinion of the bank. By having a conversation and understanding what a customer needs the CSR can recommend and open personalized product and service solutions that address those needs. The most important job as the face of SouthEast Bank is to build a long-lasting relationship that helps us match customers with the solutions they need to help them reach their financial goals.

TELLER ESSENTIAL FUNCTIONS:

Deliver exceptional customer service

Complete customer transactions according to established guidelines

Identify referral opportunities and makes appropriate referrals

Contribute, support and develop effective relationships with all branch partners including branch employees, Customer Care Representatives, Branch Review Coordinator, Mortgage Representative, etc.

Ensure compliance with internal controls, operations procedures and risk management policies

Pursue on-going education of SouthEast Bank products, service, other lines of business, and federal regulations.

Ensure that all business transactions and practices in the individual's span of control comply with all regulations.

Carry out other duties as requested or assigned

Work in a fast-paced environment, under pressure while multitasking

Follow all Bank policies and procedures.

CSR ESSENTIAL FUNCTIONS:

Primary focus is assisting with client's sales opportunities with additional activities related to service needs, based on over needs of the branch.

Use resources to conduct effective client conversations in person and on the telephone and open retail accounts.

Provide financial solutions that meet client needs

Referring to other lines of business partners for additional solutions. Partners include, but are not limited to: Customer Care Representative, Mortgage, ElFI, Treasury Services, and Merchant Services.

Cross-sell bank products and services based on customer needs, in accordance with the bank's program standards.

Ensure compliance with internal controls, operational procedures and risk management policies.

Purse on-going education of SouthEast Bank products, services, other lines of business, and federal regulations.

Make proactive outbound calls to clients and prospects.

Carry out other duties as requested or assigned.

Qualifications

SKILLS AND KNOWLEDGE

Teller:

Ability to operate on-line teller terminal and other standard office equipment.

Successful completion of teller training and any other compliance training deemed necessary by the Bank.

Excellent customer service skills.

In-depth knowledge of all Bank deposit products and policies

CSR:

Attention to detail

Interpersonal skills to represent the Bank in a positive way in dealing with customers and other employees.

Ability to multitask

Ability to operate on-line teller terminal and other standard office equipment.

Successful completion of teller training and any other compliance training deemed necessary by the Bank.

Excellent customer service skills.

In-depth knowledge of all Bank deposit products and policies

Tact and diplomacy in dealing with both customers and employees

Good communication skills

Detail orientated

WORKING CONDITIONS:

Sitting for long periods of time; standing and walking periodically.

Lift 10-20lbs periodically.

May work a rotating schedule, which may include Saturdays.

REQUIREMENTS:

High school diploma or equivalent, required.

Associates or Bachelor's degree, preferred.

Cash handling or sales experience, required.

Prior Customer Service experience, required.

Banking customer service experience, required.

SouthEast Bank is an equal opportunity employer. It is our policy to treat all individuals equally, regardless of race, color, religion, sex, gender, national origin, disability, age, genetic information, sexual orientation, transgender/gender identity, sexual preference, or service in the armed forces.

Similar Jobs

Private Banking Specialist (71910)

SouthEast Bank • Athens, TN • 2w ago

Finance, Accounting & Banking

Category Banking Description BASIC FUNCTION: Self-sufficient, high-level service provider for Relationship Managers' portfolios. Assist in the cultivation of both consumer and commercial client relationships to provide p...

2w ago

Go to Apply

Cost Accountant

Robert Half • Athens, TN • 3w ago

Finance, Accounting & Banking

Description This search is being conducted by Steve Spinello. Cost Accountant - Multi-Entity (Standard Cost Environment) Location: Chattanooga, Knoxville, Nashville, or Athens, TN (Hybrid work flexibility) Are you a cost...

3w ago

Go to Apply

Teller (71731)

SouthEast Bank • Athens, TN • 3w ago

Finance, Accounting & Banking

Position Type Full Time Job Shift Day Travel Percentage None Description BASIC FUNCTION: As a SouthEast Bank teller you will be the first contact to our valued customers. Tellers provide service to Bank customers by cond...

3w ago

Go to Apply

Wireless Sales Pro

Acosta Group • Madisonville, TN • 12h ago

Sales & Marketing

Wireless Sales Pro General Information Company: PRE-US Location: MADISONVILLE, Tennessee, 37354 Ref #: 42175 Pay Rate: $ 12.00 Experience/skills and/or location may influence position wage rate Range Minimum: $ 12.00 Ran...

12h ago

Go to Apply

Boat Builder - Manufacturing Opportunities (Day & Evening Shift)

Brunswick • Vonore, TN • 19h ago

Manufacturing & Warehouse

Are you ready for what's next? Come explore opportunities within Brunswick, a global marine leader ( https://youtube.com/watch?v=ksuQ6B2j\mA ) committed to challenging conventions and innovating next-generation technolog...

19h ago

Go to Apply

Customer Service Representative

Aerotek • Athens, TN • 23h ago

Management & Administrative

Job Title: Customer Service Representative Job Description The Customer Service Representative interacts with customers to address their concerns, answer questions, and assist them with their needs. This role involves cl...

23h ago

Go to Apply

Truck Driver

Precision Strip • Vonore, TN • 1d ago

Trucking & Construction

Vonore, TN, USA | Transportation | Full Time Drive With a Company That Cares About YOU! If you're a safety-focused, quality-driven driver looking for a long-term career between Precision Strip locations and our customers...

1d ago

Go to Apply

Part Sales Manager - Full Time

AutoZone, Inc. • Dayton, TN • 2d ago

Management & Administrative

Job Description AutoZone's Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge an...

2d ago

Go to Apply

Caregiver - Immediate Hiring (Day & Night Shifts)

Always Best Care Senior Services • Sweetwater, TN • 2d ago

Hospital & Medical

Every hero doesn't wear a cape - some carry a caregiver badge. If helping others gives your day meaning, you belong with us. Join Always Best Care Senior Service Knoxville and become someone's everyday hero. Here's why y...

2d ago

Go to Apply

Behavioral Health Clinician (LCSW, LPC, LMFT & LMSW)

UnitedHealth Group • Athens, TN • 3d ago

Hospital & Medical

Requisition number: 2361020 Job category: Behavioral Athens, Etowah and Madisonville | Hybrid (4 days onsite, 1 day remote) Monday-Friday | No weekends or holidays Optum Behavioral Care , part of the Optum family of busi...

3d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)