Customer Service Representative

Aerotek • Athens, TN • 2h ago

Job Title: Customer Service Representative

Job Description

The Customer Service Representative interacts with customers to address their concerns, answer questions, and assist them with their needs. This role involves close collaboration with various departments to resolve issues efficiently.

Responsibilities

Provide assistance via e-mail and phone to customers and sales representatives regarding products, orders, and other information.

Enter orders received by phone or email on a daily basis.

Acknowledge orders as received by customers.

Match the person of ladings with orders after shipment daily.

Maintain a daily report with KPIs that is issued to the management team for review.

Create account adjustments and process returns requested by customers, and submit them to accounting as needed.

Assist with any freight claims provided by customers and/or carrier partners.

Maintain a positive, professional attitude toward customers at all times.

Respond promptly to customer inquiries.

Essential Skills

Customer service experience

Proficiency in data entry

Proficiency in Microsoft Office

Experience in manufacturing

Customer support skills

Additional Skills & Qualifications

Experience with reporting and handling emails

Why Work Here?

Join a great and well-established company that values its employees, offering a supportive and dynamic work environment.

Work Environment

This position is based in an office setting with working hours from 8 AM to 5 PM, Monday through Friday.

Job Type & Location

This is a Contract to Hire position based out of Athens, TN.

Pay and Benefits

The pay range for this position is $20.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision

Critical Illness, Accident, and Hospital

401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available

Life Insurance (Voluntary Life & AD&D for the employee and dependents)

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Athens,TN.

Application Deadline

This position is anticipated to close on May 19, 2026.

About Aerotek:

We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meets their goals, skills and interests. Since 1983, we have provided a variety of career opportunities across North American industry - from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role solving for companies' construction, manufacturing and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are everything spirit to the test as your career continues to grow.

Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Aerotek

Go to Apply

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