Job Title: Aftermarket Customer Service RepresentativeJob Description
The Aftermarket Customer Service Representative ensures that customers receive exceptional support throughout aftermarket service interactions, including product demonstrations, evaluations, deliveries, and special events. This role manages quoting activities for aftermarket parts and services, supports critical AOG and spares requirements, and coordinates closely with internal teams to meet customer commitments. The position also provides support to senior leadership, manages budgets and promotional materials, and acts as a key liaison between customers and executive management within an aerospace environment.
Responsibilities
Ensure the company delivers the highest quality service during customer visits, exhibit trade shows, air shows, conferences, special events, product demonstrations, evaluations, and product deliveries.
Provide direct support to senior management, including coordinating customer-facing activities and ensuring alignment with overall business objectives.
Manage budgets related to events, promotions, and customer-facing activities, including the distribution and tracking of promotional items.
Interface proactively with customers to understand their needs and expectations, and lead agenda coordination for exhibit participation, air shows, product demonstrations, product evaluations, and special event planning.
Complete all logistical requirements for events and customer engagements, ensuring they align with marketing and program goals, agreed plans, customer commitments, budgets, schedules, social event requirements, and applicable ethics regulations and guidelines.
Act as a liaison between customers and executive management, ensuring clear, timely, and professional communication on requirements, issues, and follow-up actions.
Work within the aftermarket quoting software to prepare accurate and timely quotes for parts and services.
Determine production status and availability of products, and check internal systems for appropriate replacement parts based on customer needs.
Collaborate with Manufacturing Engineers (MEs) to confirm part configurations and technical details required for accurate quoting.
Make informed make/buy decisions for parts and components, balancing cost, lead time, and customer requirements.
Administer the entire quote process, including quote creation, documentation, submission to the customer, and follow-through until completion or order placement.
Support AOG (Aircraft on Ground) and spares requirements by responding quickly to urgent requests and coordinating internally to meet critical timelines.
Liaise with internal stakeholders on AOG and spares requests to ensure rapid resolution and clear communication of status to customers.
Maintain accurate data entry and record-keeping in relevant systems to support traceability, reporting, and continuous improvement.
Uphold company and customer ethics regulations and guidelines in all customer interactions, event activities, and commercial decisions.
Essential Skills
At least 5 years of customer service experience, preferably in a technical or complex product environment.
Strong background in customer service with demonstrated ability to manage customer expectations and resolve issues effectively.
Experience in aviation or aerospace, or a relevant degree combined with customer service experience.
Proficiency with data entry and maintaining accurate records in business systems.
Ability to work with quoting software and internal systems to prepare and manage customer quotes.
Capability to interpret production status, identify replacement parts, and understand basic product configurations.
Experience collaborating with engineering or technical teams, such as Manufacturing Engineers, to validate configurations and technical details.
Proven ability to manage budgets and track the distribution of promotional items.
Strong organizational skills to coordinate logistics for events, demonstrations, evaluations, and special customer activities.
Excellent communication and interpersonal skills to interface with customers and executive management.
High attention to detail and strong follow-through to manage the quote lifecycle and meet customer commitments.
Ability to support urgent AOG and spares requirements in a time-sensitive environment.
Additional Skills & Qualifications
Degree in a relevant field combined with customer service experience in aerospace or a related industry.
Familiarity with aviation or aerospace aftermarket operations and terminology, including AOG support and spares management.
Experience supporting trade shows, air shows, conferences, and customer events from planning through execution.
Comfort working with internal quoting tools and enterprise systems to manage parts, pricing, and production status.
Ability to make balanced make/buy decisions considering cost, lead time, and customer requirements.
Strong understanding of professional ethics and compliance requirements in customer and event interactions.
Interest in long-term opportunities, with potential for contract-to-hire depending on performance and business needs.
Work Environment
This role is fully onsite, working standard daytime hours from 8:00 a.m. to 4:00 p.m. The position operates in an aerospace-focused environment that involves frequent interaction with cross-functional teams such as manufacturing, engineering, and executive leadership. The work includes both desk-based activities, such as data entry, quoting, and customer communication, and coordination of off-site or on-site events, demonstrations, and customer visits. The environment emphasizes responsiveness to time-critical AOG and spares requests, attention to detail, and adherence to company and customer ethics guidelines.
Job Type & Location
This is a Contract position based out of Wichita, KS.
Pay and Benefits
The pay range for this position is $25.00 - $32.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Wichita,KS.
Application Deadline
This position is anticipated to close on May 15, 2026.
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.
