United States
Suitability/Public Trust
Fully remote
Information Technology
Overview
GovCIO is looking for a Technical Systems Analyst to support the operational performance and reliability of the Veterans Affairs Direct Upload (QuickSubmit) platform. This role focuses on technical analysis, system performance monitoring, platform reliability, and proactive service optimization, rather than traditional help desk activities.
The analyst operates with minimal oversight, uses technical judgment to evaluate system behavior, and partners with engineering and cybersecurity teams to enhance the platform's stability and user experience.
This position is fully remote within the United States.
Responsibilities
Monitor, assess, and report on the operational health and performance of the Direct Upload service.
Conduct independent root-cause analysis on system issues and develop long-term corrective strategies.
Create and maintain dashboards, alerts, and operational analytics that improve platform visibility and proactive detection of anomalies.
Serve as a subject matter expert on platform behavior and operational integrity.
Collaborate with engineering teams to refine workflows, enhance reliability, and optimize service performance.
Review system logs, metrics, and telemetry data to diagnose complex technical issues.
Support access governance by maintaining role-based access models and aligning processes with security requirements.
Produce technical documentation, process improvements, and platform maturity recommendations.
Contribute to cross-functional meetings, working groups, and improvement initiatives as a platform SME.
Operates with minimal oversight, uses technical judgment to evaluate system behavior
Create and maintain dashboards, alerts, and operational analytics that improve platform visibility and proactive detection of anomalies
Produce technical documentation, process improvements, and platform maturity recommendations
Participate in process improvement initiatives to streamline support operations
Coordinate with cross-functional teams on issue trends, user feedback, and opportunities to optimize user experience as a platform SME
Support change management activities by reviewing release notes, validating functionality during updates, and reporting post-deployment issues
Monitor, assess, and report on the operational health and performance of the Direct Upload service
Qualifications
Required Skills and Experience:
Bachelor's degree in IT, Computer Science, Engineering, or equivalent experience.
1-3+ years of experience in systems analysis, application support, IT operations, or platform monitoring.
Strong analytical skills, with experience using logs, system metrics, and monitoring tools.
Experience with ticketing or workflow tools (ServiceNow, Jira, Remedy).
Excellent communication and technical writing skills.
Understanding of access control concepts, audit requirements, and security best practices
Familiarity with ITIL principles and service management frameworks
Preferred Skills and Experience:
Experience supporting enterprise or federal systems.
Familiarity with ITIL, DevOps, or continuous improvement frameworks.
Exposure to monitoring/observability tools (Splunk, CloudWatch, Dynatrace).
Ability to communicate complex technical concepts across teams.
Clearance Requirements:
Ability to obtain and maintain a Suitability/Public Trust.
Posted Salary Range
USD $45,000.00 - USD $50,000.00 /Yr.
Company Overview
GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.
But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?
What You Can Expect
Interview & Hiring Process
If you are selected to move forward through the process, here's what you can expect:
During the Interview Process
Virtual video interview conducted via video with the hiring manager and/or team
Camera must be on
A valid photo ID must be presented during each interview
During the Hiring Process
Enhanced Biometrics ID verification screening
Background check, to include:
Criminal history (past 7 years)
Verification of your highest level of education
Verification of your employment history (past 7 years), based on information provided in your application
Employee Perks
At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:
Employee Assistance Program (EAP)
Corporate Discounts
Learning & Development platform, to include certification preparation content
Training, Education and Certification Assistance*
Referral Bonus Program
Internal Mobility Program
Pet Insurance
Flexible Work Environment
*Available to full-time employees
Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.
Posted Pay Range
The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.
