Working Title: Intake Supervisor
Job Class: State Program Administrator, Supervisor Senior
Agency: Ombud Mental Hlth & Dev Dis
Job ID : 93896
Location : St. Paul
Telework Eligible : Yes; may be eligible to telework up to five (5) days per week
Full/Part Time : Full-Time
Regular/Temporary : Limited
Who May Apply : Open to all qualified job seekers
Date Posted : 05/05/2026
Closing Date : 05/26/2026
Hiring Agency/Seniority Unit : Ombud Mental Hlth & Dev Dis -MMA
Division/Unit : Ombudsman MH/DD / Policy and Administration
Work Shift/Work Hours : Day Shift
Days of Work : Monday - Friday
Travel Required : No
Salary Range: $30.55 - $44.24 / hourly; $63,788 - $92,373 / annually
Classified Status : Unclassified
Bargaining Unit/Union : 216 - Middle Management Association/MMA
End Date : 09/19/2027
FLSA Status : Exempt - Executive
Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : No
The work you'll do is more than just a job.
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
The Office of Ombudsman for Mental Health and Developmental Disabilities promotes the highest attainable standards for treatment, competence, efficiency, and justice for persons receiving services for mental illness (MI), developmental disabilities (DD), and substance use disorder (SUD). These include the Departments of Health, Human Services, and Education, and Direct Care and Treatment, services that are licensed, certified, or registered by the Departments of Health or Human Services, local school districts, county social service agencies, recovery residences, and peer recovery support services provided through a recovery community organization.
The Intake Supervisor establishes, directs and oversees a team of intake staff providing leadership and guidance to ensure presenting issues are addressed in accordance with the OMHDD and the Minnesota social services delivery system requirements. The person in this position will be responsible for developing and implementing policies, procedures, and training materials to guide the work of the Intake Team.
The Intake Team serves as a point of entry/first contact for persons seeking assistance from OMHDD and is responsible for assessing presenting issues; providing information, education and consultation services; performing intake services, investigation and research of presenting issue; analyzing issues and making appropriate referrals to other resources when the issues presented are outside the scope of OMHDD. The Intake Team, led by the Intake Supervisor, exercises extensive independent judgement in interpreting and applying the requirements of OMHDD statute as well as other state and federal statutes. The Intake Supervisor requires a broad administrative understanding of OMHDD and the Minnesota social services delivery system, as well as deep technical knowledge of the administrative rules and statutes that govern the 70+ different @types of service under the purview of OMHDD.
This position is telework (https://mn.gov/mmb-stat/policies/1422-telework.pdf) eligible. Staff are provided with the tools and equipment to be successful in a virtual work environment. Please note, the telework policy could change with notice based on the business needs.
Minimum Qualifications
Resume must demonstrate the following qualifications:
Three years of experience with investigations, regulatory compliance, complaint/quality assurance matters related to persons receiving services for mental illness, developmental disabilities, or substance use disorder.
Familiarity with investigative/intake techniques.
Supervisory or lead worker experience that includes directing and assigning work, managing and measuring performance, and coaching, mentoring and training staff.
Strong communication and critical thinking skills to gather and organize information from callers and visitors, determine their needs and match them with the appropriate resource(s).
Knowledge of OMHDD's services, procedures, rules and regulations or the ability to acquire such knowledge over a short period of time.
Ability to communicate effectively and professionally with people from diverse backgrounds.
Good problem-solving skills.
Preferred Qualifications
Bachelor's degree or higher in Social Work, Psychology, Special Education, Nursing, Legal Studies/Law, Human Services, Hospital Administration, Public Health, or closely related field.
Experience to identify violations of clients' rights, represent clients in administrative proceedings, appeals hearings, or review boards, and monitoring actions taken to correct violations.
Experience providing liaison services and consultation to representatives of law enforcement, social services, agencies, and the courts.
Experience managing large scale project implementation or system development.
Additional Requirements
Successful applicants must pass employment reference checks and a criminal background through American Databank prior to employment. A criminal history does not automatically disqualify an applicant, and each case will be reviewed individually in alignment with fair hiring practices.
AN EQUAL OPPORTUNITY EMPLOYER
Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.
Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.
