Summary This position serves as Computer Assistant as a developmental position, located in the Office of Medical Administration Service, Oklahoma City VA HCS, composes a career ladder structure to the Full Performance level of Computer Assistant GS-07. Responsibilities Duties include, but are not limited to....... The Program Assistant works as a member of the Medical Administration Service and is responsible for the overall planning, coordination, implementation, management, and evaluation of the clinical applications of VetLink, Secure Messaging. Knowledgeable of the overall facility and network goals, missions, and priorities to ensure that all applicable programs do not adversely impact other programs or resources. Awareness of management discussions, decisions, and policy making concerning these vital electronic resources; consults and advises their Supervisor and Service Chief on all related matters. Responsible for specific action item reports assigned by the MAS Supervisor related to other areas of MAS. Facilitates communication across service lines within the facility to achieve maximum fulfillment of Vetlink and Secure Messaging program goals and objectives. Collaborates with the Supervisory MeAssisdical Administration Specialist, Communication Specialist, Deputy Chief MAS and the Chief MAS on updates, changes and implementation of the MAS Sharepoint and MAS Dashboard. Serves as a technical consultant for all aspects of their use, including facilitating Vetlink and Secure Messaging staff training, pilot testing and implementing new long-distance care models and multi-site coordination and problem resolution. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: 7:30am - 4:00pm, Monday - Friday Compressed/Flexible: Not Authorized Telework: This position is not authorized for telework. Virtual: This is not a virtual position. Position Description/PD#: Computer Assistant/PD115310 Permanent Change of Station (PCS): Not Authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 05/11/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05 level. The grade may have been in any occupation, but must have been held in the Federal service. For a GS-07 position you must have served 52 weeks at the GS-06 level. The grade may have been in any occupation, but must have been held in the Federal service. And SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience GS-06: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Knowledge and skill in applying analytical and evaluative methods and techniques to issues or studies concerning the efficiency and effectiveness of MAS. Knowledge of and ability to demonstrate experience with the application of change management and efficiency methods to guide the implementation of innovative programs and development of best practices. Knowledge of VHA goals and objectives as they relate to all four major MAS programs; the sequence of timing of key Vetlink and Secure Messaging program events and milestones, and methods of evaluating the worth of the program accomplishments. Knowledge and skill in adapting analytical techniques and evaluation criteria to the measurement and improvement of program effectiveness and/or organizational productivity. Skill to plan, organize, and direct team study work and to negotiate effectively with management to accept and implement recommendations where the proposals involve substantial agency resources, require extensive changes in established procedures, or may conflict with the desires of the activity studied. Guidelines consist of standard VA Directives, VA Policy manuals, local facility policies, and laws covering the scope of responsibility for the Medical Administration Service. Also, guidelines for establishing/maintaining Vetlink, Secure Messaging, MAS Sharepoint and the MAS will be followed. The work involves gathering information, identifying and analyzing issues, and developing recommendations to resolve substantive problems of effectiveness and efficiency for training operations in a program or program support setting. Issues, problems, or concepts are not always susceptible to direct observation and analysis. Will be required to show substantial levels of flexibility/adaptability, a depth of technical knowledge and skill, and a willingness to operate optimally in a team environment. COMPUTER KNOWLEDGE, WORD PROCESSING (MS-WORD) Uses MS Word or comparable word processing software to execute several office automation functions such as storing and retrieving electronic documents and files; activating printers; inserting and deleting text; formatting letters, reports and memoranda; and transmitting and receiving e-mail. SPREADSHEETS (MS-EXCEL) Uses MS Excel or other comparable spreadsheet software to develop and change spreadsheets to graphically display data. GRAPHICS (MS-POWERPOINT) Uses MS PowerPoint or other comparable graphics software to develop presentation materials. Specialized Experience GS-07: You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to... Medical Administration Service and is responsible for the overall planning, coordination, implementation, management, and evaluation of the clinical applications of VetLink, Secure Messaging, MAS Sharepoint and the MAS Electronic Dashboard with emphasis on improving care and safety of Veterans. Knowledgeable of the overall facility and network goals, missions, and priorities to ensure that all applicable programs do not adversely impact other programs or resources. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education Additional Information Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.
