Under the direction of the Regional Operations Director, oversee the daily operation of the data centers and associated critical infrastructure by managing internal and external resources and providing an exceptional customer experience each day for every customer. The Senior Facility Manager will manage the relationship with the third-party facility management provider (JLL) within his or her region, to ensure that the facilities are being operated within the mandated CyrusOne procedures and standards. The Senior Facility Manager will manage the implementation process for all customer orders and build-outs within his or her region.
Essential Job Functions:
Environmental Management
Manage day to day operations of the facilities through daily coordination with on-site engineering teams.
Manage the preventative and corrective maintenance program for the region
Provide direction to the site teams on the resolution of any incidents or issues.
Coordinate with JLL management, concerning staff recognition, reviews, career development, corrective actions and scheduling
Coordinate with JLL management concerning staff training or re-training needs
Maintain Operations Policies, Procedures and Guidelines.
Vendor Management for all entities working within the data centers
Asset Management
Management of our asset tracking processes, and systems
Reporting on Assets for customers and internal
Incident Management - Lead the local incident manage process from incident inception, through resolution and final RCA documentation
Capacity Management
Maintain current status and future status reporting on all capacity thresholds within the facility.
Customer Support
Work with centralized Implementation Managers to assure on-time and quality delivery and customer orders and build-outs.
Manage the implementation process for the scopes of work under Facility Operations, to ensure the successful and timely delivery of service. Follow CyrusOne processes on tracking and reviewing project costs, submitting PO requests, coordinating with vendors, reporting on project health, etc.
Support the Sales Organization in the placement of potential new customer orders.
Act as single point of contact for local customer teams in the resolution of day to day issues
Lead and direct facility tours for new customer deals
Review customer contracts
Represent CyrusOne on customer audits and provide required documentation
Reporting and Compliance
Manage all internal and external monthly reporting required from the region
Coordinate with internal departments (e.g.: Accounting, Finance, EH&S, Compliance, Security and Energy Management) to meet month end reporting needs
Ensure that customer reports are accurate and delivered on-time
Understand and execute Business Continuity Planning.
Maintain updates and training for our Facility Operations Handbook
SOX Audits
Maintain documentation for all CyrusOne certifications and audits
Budgeting and Forecasting
Manage OPEX for the region based upon developed budgets.
Create CAPEX plans equipment maintenance and replacement
Minimum Requirements:
Excellent verbal and written communication skills
Ability to work well with all levels of people within the organization
Ability to direct and manage work groups
Excellent organizational skills
Ability to work well under pressure and manage multiple concurrent priorities
Excellent time management skills
Strong customer service skills
Ability to develop and document procedures and train personnel on the procedures
Consistently displays a positive attitude with customer first mentality
Proficient with Microsoft Office
Ability to work under pressure and manage multiple concurrent priorities
Willingness to adjust hours as required by the business to include being onsite for extended hours during emergency situations such as hurricane
Experience/Skills:
7+ years experience in managing and maintaining critical infrastructure, preferably in a data center environment
10+ years supervisory or personnel management experience preferred
Education:
Bachelor's Degree in Electrical or Mechanical Engineering or related field (equivalent work experience may be substituted for degree)
Work Environment and Physical Demands:
General office environment.
Some stress may occur at times.
Must be able to lift 50 pounds.
Must be available for after hour work needs.
Other important information about this position:
Travel required.
This position requires weekday (Monday - Friday) attendance with some scheduling flexibility available around core working hours.
Every position requires certain physical capabilities. CyrusOne seeks to make reasonable accommodations that enable individuals with disabilities to perform essential duties when possible.
CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume.
Welcome to the CyrusOne Career Portal! A great opportunity awaits you so don't delay, apply today!
CyrusOne may use artificial intelligence to assess how your application matches the job requirements. The final hiring decision is always made by our team. You may opt out of AI screening without affecting your candidacy. For additional details on opting out, or our AI Recruiting Policy click here .
CyrusOne is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities.
If you need special assistance or an accommodation while seeking employment, please email agalvagni@cyrusone.com or call: 806-589-0141. We will make a determination on your request for reasonable accommodation on a case-by-case basis.
CyrusOne is proud to be recognized as a Top Work Place by USA Today. Celebrated for our company culture, CyrusOne stands out for its commitment to core values such as community, agility, respect, an enjoyable workplace, ethics, and exceptional service. This accolade reflects CyrusOne's dedication to creating an engaging, respectful, and growth-oriented environment, underpinned by integrity, which not only enhances customer satisfaction but also contributes to the company's overall success.
CyrusOne is a leading global data center developer and operator specializing in delivering state-of-the-art digital infrastructure solutions. With more than 50 high-performance mission-critical facilities worldwide, the Company ensures the continued operation of digital infrastructure for nearly 1,000 customers, including approximately 200 Fortune 1000 companies.
CyrusOne's leading global platform of hybrid-cloud and multi-cloud deployments offers customers colocation, hyperscale, and build-to-suit environments, which help enhance the strategic connections of their essential data infrastructures and support the achievement of sustainability goals. CyrusOne data centers offer world-class flexibility, enabling clients to modernize, simplify, and rapidly respond to changing demands. Combining exceptional financial strength, a broad global footprint, and continued investment in key digital gateway markets, CyrusOne provides the world's largest companies with long-term stability and strategic advantage at scale. For more information, please visit cyrusone.com (https://protect-us.mimecast.com/s/yRv0Cv2rY1irrOmMUQ2LCm?domain=cyrusone.com/) .
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
The law requires CyrusOne to post a notice describing the Federal laws prohibiting job discrimination. For information regarding your legal rights and protections, please click on the following link: Know Your Rights (http://40201568.fs1.hubspotusercontent-na1.net/hubfs/40201568/Website%20Documents%202025/EEOC_KnowYourRights.pdf)
CyrusOne will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. Please see the Pay Transparency Nondiscrimination Provision (http://40201568.fs1.hubspotusercontent-na1.net/hubfs/40201568/Website%20Documents%202025/PayTransparencyPoster.pdf) for more information.
As a Federal Contractor, CyrusOne is required to participate in the E-Verify Program to confirm eligibility to work in the United States. For information please click on the following link: E-Verify. (http://40201568.fs1.hubspotusercontent-na1.net/hubfs/40201568/Website%20Documents%202025/EVerifyParticipationPoster.pdf)
