Regional Director of EyeCare

LUXOTTICA OF AMERICA INC • New York, NY • 1h ago

Requisition ID:921493Store #:130076 Employed OD - Field USPosition:Full-TimeTotal Rewards:Benefits/Incentive Information LensCrafters is a place for visionaries. We've got a vision for pairing state-of-the-art technology with a truly personal approach to eye care.Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best, makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care.At LensCrafters, we want every person who enters our doors to feel our passion for care. And that's why we're committed to taking care of you, so you can bring the best quality experience to our patients and customers.LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn! GENERAL FUNCTION The Regional Director of EyeCare (RDE) delivers to the brand's doctor strategy through leadership/partnership of doctors, supporting the success of the doctor and retail business. The RDE is responsible for the ongoing assessment of performance, and the continuous development of the doctor, and motivation to ensure retention. The RDE provides oversight to supporting office staff, who work collaboratively with store management to deliver superior quality of care, patient experience, OD and associate engagement, and business results in all locations.MAJOR DUTIES & RESPONSIBILITIES Develops & delivers planned office sales and exam plans Coaches & develops ODs and Office Staff to build sales, increase exams & improve NPS. Ensures patient needs are met by setting expectations for prescribing from the chair and transitions to/from LC when eyewear is recommended. Drives patient flow into medical/surgical channels by coaching ODs on clinical pathways, conversion conversations and appropriate handoffs. Supports rollout and adoption of new medical/surgical services. Ensures MODs and AODs are trained on lens option benefits. Ensures effective use of tools and systems to optimize the patient experience. Tracks results, analyzes trends & impact of action plans in opportunity offices. Uses co-planning to ensure ODs & SMMs build collaborative plans to improve care, experience & business results. Recruits and maintains a pool of candidates for open locations. Orients new/existing ODs taking new locations; monitors internals through succession planning. Maximizes doctor coverage to drive business, ensuring right ODs are scheduled at the right times. Implements OD-based analysis & action plans to improve NPS; coaches behaviors that support improvement. Identifies & leads problem-solving and action-oriented communication on significant optometric issues. Supports development of new OD and technician training programs/tools. Implements policies & guidelines as set by LC. Supports testing and evaluation of new eye care products, technology & procedures. Coordinates ophthalmic vendor contacts with employed & sublease ODs. Encourages participation in EyeMed group programs & ensures provider standard compliance. Monitors Medicare/insurance coding & billing guidelines to optimize compliant revenue. Maintains clinical competency in diagnosis, treatment of ocular pathology & co-management as allowed by state law.BASIC QUALIFICATIONS Doctor of Optometry 10+ years of experience Proven track record of results OD mentoring experience Demonstrated leadership/management skills Knowledge of current Optometric technology & practices Strong problem solving & critical thinking skil

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