Summary The Office of Information Technology (OIT) is seeking a Supervisory IT Specialist (Branch Chief - End User Technology). As Branch Chief, you will serve as a leader within OIT responsible for the planning, engineering, delivery, and lifecycle management of enterprise end user computing and identity management services across the agency. You will provide information technology advice, counsel, and recommendations for a highly sophisticated and sensitive area involving SEC operations. Responsibilities In this role as a Branch Chief - End User Technology, you will be responsible for: Serving as a supervisor providing technology support for sensitive and complex programs, issues, and problems. Providing technical expertise and direction for an IT staff engaged in one or more of the following areas of emphasis: architecture, infrastructure, applications, software management, hardware, networks, data management, systems analysis, security, systems administration, endpoint management, and/or project management. Supervising a multidisciplinary team of IT Specialists, engineers, and administrators directing the design, development and sustainment of enterprise workstation environments ensuring standardization, security compliance, and optimal performance. Governing managed-service portfolios and contracts including vendor oversight, financial stewardship, and cost-optimization initiatives. Ensuring contractors supporting end user technology comply with established cybersecurity requirements. Applying IT expertise to implement unique, complex information technology approaches, solutions, guidance, standards, methods, processes, and best business practices which will have widespread and long-term positive impacts on the systems and their ability to accomplish critical national programs and missions. Providing security governance and compliance support with established security policies, supporting implementation of security controls, participating in audits, and coordinating with OIT Security on control assessments and remediation tracking. Managing mobile device platforms while implementing and enforcing mobile security policies. Maintaining secure integration with enterprise systems and supporting remote workforce capabilities. Administering configuration management, image development, patching, and software distribution. Directing administration and engineering of enterprise directory services and lifecycle management. Coordinating and integrating plans, projects, and operations with supported activities while sharing accurate and timely information. Assuring information management/information technology is integrated with applicable agency/regulatory standards to include the definition and validation of functional requirements, approval of management milestones, and procurement of resources. Applying process improvement methods utilizing information technology infrastructure library (ITIL) framework and conducting benchmark analysis and measuring progress using a process improvement method. Recommending the solution to problems while providing adequate and efficient coordination during analysis, system design, evaluation and selection, and systems maintenance and operations. Planning, assigning, and reviewing subordinates' work. Performing administrative and human resources related work in the following areas: hiring, human capital efforts, performance management, training, employee relations, labor relations, etc. Requirements Conditions of Employment Qualifications Time-in-grade for this announcement is one year at the GS/SK-13 level. Applicants are responsible for confirming all required materials are submitted by the closing date of the announcement. Please check the How You Will Be Evaluated and Required Documents sections carefully, as missing documents will render the application incomplete and ineligible for review. Qualifying experience may be obtained in the private or public sector. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. All qualification requirements must be met by the closing date of this announcement. BASIC REQUIREMENT: For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. MINIMUM QUALIFICATION REQUIREMENT: In addition to meeting the basic requirement, applicants must also meet the minimum qualification requirement below. SK-15: Applicant must have at least one year of specialized experience equivalent to the GS/SK-13 level: Providing technical expertise and direction in one or more of the following areas of emphasis: architecture, infrastructure, applications, software management, hardware, networks, data management, systems analysis, security, systems administration, endpoint management, and/or project management; AND Designing, developing and sustaining enterprise endpoint environments ensuring standardization, security compliance, and optimal performance of end user devices across geographically dispersed users; AND Governing managed-service portfolios and contracts including vendor oversight, financial stewardship, and cost-optimization initiatives. ACCOMPLISHMENT RECORD COMPETENCIES: Your Accomplishment Record narratives should address the following competencies. See the How You Will Be Evaluated section below for more information: Technology Expertise: Knowledge of the principles and methods of specialized technologies, tools, and delivery systems, including security, risk management, governance, functionality, and user interface in area of expertise (e.g., programming languages, server, web, applications, network). Technology Awareness: Uses technological developments, new requirements, and new applications of information technology (hardware, software, and telecommunications), emerging technologies and their integration into business processes, and implementation of information systems to meet organizational requirements. Contract Management: Uses contract management techniques to oversee the work of contractors and to ensure the timely delivery of products, documents, and deliverables. Developing and Managing Others: Ability to recruit, develop and manage the workforce to meet organizational goals, with little or no guidance. Education Additional Information Supplementary vacancies may be filled in addition to the number stated in this announcement and may be filled from any division or office within the agency. SEC COMPENSATION PROGRAM: Total salary (base pay + locality) is dependent upon duty location. The overall salary range listed above is provided for informational purposes. The pay for current SEC employees will be determined according to the procedures specified in the agency's policy. IMPORTANT INFORMATION FOR SURPLUS OR DISPLACED FEDERAL EMPLOYEES: If you have never worked for the federal government, you are not I/CTAP eligible. To receive selection priority for this position, you must: (1) meet CTAP or ICTAP eligibility criteria; the questionnaire asks you to identify your ICTAP/CTAP eligibility (2) be rated well-qualified; and, (3) submit the appropriate documentation to support your CTAP or ICTAP eligibility. View information about I/CTAP eligibility on OPM's Career Transition Resources website. Disability Employment: For information on disability appointments, click here. Reasonable Accommodation: If you are an applicant who needs a reasonable accommodation to participate in the SEC application process due to a medical disability, please contact reasonableaccommodation@sec.gov. For religious-based accommodations, please contact religiousaccommodation@sec.gov . Please be sure to submit your request at least 5 business days in advance of the date you need the requested accommodation. Equal Employment Opportunity (EEO) Information for SEC Job Applicants: For more information, please click here. The Fair Chance Act prohibits specific inquiries concerning an applicant's criminal or credit background unless the hiring agency has made a conditional offer of employment to the applicant. An applicant may submit a complaint, or any other information, to the agency within 30 calendar days of the date of alleged non-compliance by contacting the Legal and Policy Office in the Office of Human Resources at ElliottT@sec.gov.
