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Credit & Collections Specialist - Remote

Labcorp • Burlington, NC • 3h ago

Labcorp is seeking a remote Credit & Collections Specialist I to join our team!

Work Schedule : Monday - Friday; 8:00 AM - 5:00 PM EST

Job Responsibilities:

Follow SOP's to reduce aging AR >60-day balances

Outreach to customers by phone, email, and/or letters

Handle sensitive information in a confidential manner

Prepare updates on account resolution for various levels of leadership

Document all activities and attempts to reduce balances

Prepare placement packages for outside attorneys for possible litigation

Communicate via telephone with operations management, physicians, attorneys, and internal customers

Utilize tools to obtain improved billing information

Perform research and evaluation of complex projects/assignments to identify and measure financial implications

Analyze and determine areas for process improvement and education

Minimum Qualifications:

High School Diploma or GED equivalent

1 year of relevant healthcare billing experience

Preferred Qualifications:

1 year of experience in a call center, customer service, or collections environment

Additional Job Standards

Prior work experience with meeting deadlines and weekly goals

Proficiency in Microsoft Office products, including but not limited to Excel

Ability to compile and organize data

Critical thinking skills and a basic understanding of medical and computer skills

Ability to work independently and manage time effectively

Dedicated, quiet workspace free from distractions

Internet download speed of at least 50 Mbps (no satellite internet)

Equipment must be connected via Ethernet (Wi-Fi, mobile routers, or hotspots are not supported

At Labcorp we have a passion for helping people live happy and healthy lives. Every day, we provide vital information that helps our clients and patients understand their health. If you are passionate about helping people and have a drive for service, then Labcorp could be a great next career step!

This Collections Specialist will join our Client AR, Collections team in RCM. This position will work with physician offices, hospital laboratories, attorneys, and internal customers to ensure that all client needs are addressed accurately and efficiently. The Collections Specialist?will provide product education, offer payment plan agreements, settlements and handle a wide variety of questions while ensuring a world-class customer experience and meeting the goal of reducing >60day balances. The ideal candidate will be motivated to work with a customer centric team in an innovative company.

Application Window Closes : 5/8/2026

Pay Range : $17.75 - $18.50/Hour

All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please?click here (https://careers.labcorp.com/global/en/us-rewards-and-wellness) .?

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

We encourage all to apply

If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site (https://careers.labcorp.com/global/en/accessibility) or contact us at Labcorp Accessibility. (Disability_apply@LabCorp.com) For more information about how we collect and store your personal data, please see our Privacy Statement (https://www.labcorp.com/about/web-privacy-policy) .

Labcorp

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