Summary The Patient Support Services Department is seeking Medical Support Assistants who have experience working in a health care setting with direct contact with patients. Ideal candidates are experienced working in a multi-dynamic team, excel at greeting and coordinating patient flow in a fast-paced environment, and deliver exceptional customer service. They are proficient in electronic medical records, appointment scheduling, and communicating clearly both verbally and in writing. Responsibilities Serve as the primary coordinator for patient care activities, including handling sensitive inquiries from diverse stakeholders such as referring physicians and congressional offices. Screen patient referrals, assess initial eligibility for clinical trials, and follow up with external contacts to ensure timely responses. Attend staff meetings and branch rounds to identify and resolve patient care coordination issues and contribute to process improvements. Schedule protocol-specific clinical tests, organize prescreening documentation, and coordinate with multiple roles (e.g., data managers, social workers) throughout a patient's participation in a research protocol. Enter patient data into research systems with accuracy and sensitivity, ensuring protocol eligibility criteria are met and communicated. Facilitate patient lodging through coordination with the Children's Inn, and ensure families understand relevant guidelines and expectations. If you are selected at the GS-6 level, you will essentially perform the same duties as those at the full performance level described above; however, duties are less complex and will be performed under closer supervision with more detailed guidance. Requirements Conditions of Employment Qualifications You qualify at the GS-06 level if you meet the following qualification requirement: You must demonstrate in your resume at least one (1) year of qualifying experience equivalent to at least the GS-5 level in the Federal service obtained in either the private or public sector, performing the following @types of tasks: scheduling and updating patient appointments in an electronic system; maintaining patient records, including scanning and submitting external medical documents; responding to patient phone calls or emails and coordinating with staff; organizing routine medical documents such as scanned forms, lab results, or outside records. You qualify at the GS-07 level if you meet the following qualification requirement: You must demonstrate in your resume at least one (1) year of qualifying experience equivalent to at least the GS-6 level in the Federal service obtained in either the private or public sector, performing the following @types of tasks: scheduling protocol-specific tests for patients in research settings; preparing and processing travel, admission, and lodging documentation; responding to inquiries from patients, referring physicians, or institutions; maintaining and updating patient records, including scanned forms, prescreening information, and external reports. You will receive credit for all experience material to the position, including experience gained in religious, civic, welfare, service, and organizational activities, regardless of whether you received pay. Do not copy and paste the duties or specialized experience from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position. We may verify or assess your qualifications at any time. Inflated or unsupported qualifications may affect your rating. Any misrepresentation or material omission of facts may be sufficient cause to end further consideration of your candidacy. Persons listed as knowing your past accomplishments or experience in your application may be contacted for verification purposes at any time. Verification may, but need not, begin before receiving an offer. Preview application questionnaire before you apply: https://apply.usastaffing.gov/ViewQuestionnaire/12935917 Education Additional Information This position is designated as an "emergency essential" position and the selected candidate will be considered an "emergency essential" employee and will be required to be available, ready, willing, and able to report for duty under all circumstances (e.g., inclement weather, government closings and holidays, lapses in appropriations, non-emergency and emergency situations) for operation 24 hours a day and 365 days per year coverage. This position requires weekend hours, night shifts, regular or rotational shifts, and holiday hours. Visit Help Applying for helpful information on the application process. If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here: Reasonable Accommodation Information Veterans' Preference only applies to Schedule A (disability appointment), HHS Reemployment Priority List (RPL) Eligibles, HHS Priority Reemployment List (PRL) Eligibles, and Veterans Recruitment Appointments (if applicable).
