Job Description:
Builds relationships and works closely with Brokers to help drive new and renewing commercial Individual business for Select Health. Acts as the liaison between brokers and internal teams such as Enrollment, Billing, Member Services, etc., working closely with the managers and technical support personnel of other departments to facilitate quick and efficient problem resolution. Maintains an excellent understanding of all dimensions of Select Health in order to accurately relay information. Exercises exceptional sales skills with brokers and clients. Works with brokers to meet client's needs for information and problem resolution. Serves as a resource for sales and technical information to brokers for individual products. Understands and effectively communicates information to clients and brokers. Identifies problems and solutions to management related to benefit designs, provider relations, billing, enrollment, compliance and other concerns. Works closely with marketing to communicate latest market trends and opportunities. Convey relevant market information on plans and products to ensure Select Health's competitive edge. Prepares and conducts formal presentations to explain medical and dental benefits as well as Select Health value adds to brokers. Travels and spends time at broker locations to educate and provide superior service to client groups, strengthen relationships, and heighten the visibility of Select Health. Creates customer satisfaction and loyalty through the judicious and skilled application of sales competencies in all interactions with internal and external customers and collaborators.
HOURS: This shift will be 9 am - 5 pm. There will also be some evenings or weekends for special events.
HYBRID: We are in the office Tuesday and Wednesday. This can change depending on events or plans for the week
PREFERRED EXPERIENCE: Prior Group experience
MINIMUM QUALIFICATIONS : SEE BELOW
Serves as the primary Select Health liaison for approximately 400 or more assigned Agents, Brokers, and Agencies focused on Individual & Family Plan (IFP) business.
Oversees the annual Individual market renewal cycle, including plan changes, pricing, compliance updates, and broker readiness to support Open Enrollment and Special Enrollment Periods.
Manages the new business and renewal process for Individual products throughout the year. Acts as the liaison between brokers/agents and internal teams (e.g., Product, Billing, Compliance, Operations, and Enrollment) to ensure accurate submission, and issue resolution.
Maintains a deep working knowledge of all Select Health Individual products, including ACA-compliant plans, off-exchange offerings, dental products, and distribution channels such as HealthCare.gov, direct-to-consumer platforms, and broker enablement tools.
Serves as a sales and technical resource to brokers and agents, assisting with product positioning, eligibility questions, enrollment processes, subsidy education, compliance requirements, and member experience considerations.
Presents plan options, product changes, and market positioning to brokers and agencies. Exercises strong consultative sales and negotiation skills to grow Individual market share and retain membership.
Works closely with brokers to meet customer needs for timely information, problem resolution, and service excellence, particularly during Peak Enrollment periods.
Identifies trends, issues, and opportunities related to product design, provider access, billing, enrollment operations, compliance, consumer experience, and agent feedback, and escalates insights to leadership with recommended solutions.
Collaborates with Marketing and Product teams to communicate market dynamics, competitor insights, and agent feedback. Supports updates to products, tools, and materials to ensure Select Health's competitiveness in the Individual market.
Plans and conducts formal broker trainings, Open Enrollment readiness sessions, and educational presentations explaining Individual medical and dental benefits, enrollment requirements, and market changes.
Travels regularly to broker offices, agency meetings, training events, and industry forums to strengthen relationships, educate partners, and enhance Select Health's visibility in the Individual market.
Creates high levels of broker satisfaction, loyalty, and engagement through consistent application of Select Health Sales competencies and a solutions-oriented approach in all internal and external interactions.
Skills
Business Marketing Sales Strategic Planning Design Contracts Sales Process Billing Customer Service Office Administration
Qualifications
Minimum Qualifications
Bachelor's degree. Education must be obtained through an accredited institution. Degree will be verified.
or -
Four years of experience in customer service, sales, marketing, or communications,
and -
Five years of sales or health care industry experience.
Preferred Qualifications
CO, Utah or Idaho Resident Producer License for Accident and Health. If incumbent does not have license, they must acquire licensure within six months of employment to remain in the job. Individuals without the license will be paid below the entry rate of the position until the license is obtained.
Effective communication skills (both verbal and written).
and -
Strong working knowledge of health insurance.
and -
Ability to sell and manage the sales process.
and -
Ability to handle duties and responsibilities with minimal supervision; display professionalism in judgment and decision-making.
and -
Most work is done independently and may be done at the employer's place of business.
Physical Requirements
Ongoing need for employee to see and read information, labels, documents, monitors, identify equipment and supplies, and be able to assess customer needs. Frequent interactions with providers, colleagues, customers, patients/clients and visitors that require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately. Manual dexterity of hands and fingers to manipulate complex and delicate supplies and equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc.
Location:
SelectHealth - Murray
Work City:
Murray
Work State:
Utah
Scheduled Weekly Hours:
40
The hourly range for this position is listed below. Actual hourly rate dependent upon experience.
$41.22 - $64.92
We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
Learn more about our comprehensive benefits package here (https://intermountainhealthcare.org/careers/benefits) .
Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.
All positions subject to close without notice.
