Airport Technology Operations Coordinator

CITY OF BILLINGS • Billings, MT • 22h ago

The City of Billings is seeking an Airport Technology Operations Coordinator to serve as the primary liaison between Airport operations, technology vendors, and the City of Billings Information Technology Department. This position is responsible for coordinating, monitoring, and facilitating Airport-specific technology solutions to ensure reliable, secure, and efficient operations at Billings Logan International Airport. Salary Range: $25.1850 - $27.7309 per hour. Salary reflects Step 1 and Step 3 of a 7-step pay scale. The salary will be dependent on the applicant's education, experience, and training. Work Schedule: Varies Essential Duties and Responsibilities: Serve as the Airport's primary point of contact for operational technology, equipment, and embedded systems. Coordinate with City of Billings IT (Network, Applications, GIS, Security, PC Support) when enterprise systems are involved. Act as liaison between Airport staff and technology vendors supporting:

Camera and video systems.

Access control and badging systems.

Baggage handling systems.

Fuel management systems.

Building management/HVAC systems.

Public address and digital display systems.

Airport advertising systems.

Kiosks and common-use systems.

Track and manage vendor service requests from initiation through resolution. Assist with planning and coordination of technology components in Airport capital improvement projects. Maintain documentation of Airport technology systems, vendor contacts, and support processes. Monitor technology performance and coordinate preventive maintenance with vendors. Support FAA and TSA-related technology compliance coordination as applicable. Identify process improvements to streamline communication between Airport operations, vendors, and City IT. Provide basic end-user guidance related to Airport-specific systems (not enterprise helpdesk support). Participate in budget planning related to technology, lifecycle and vendor services. Communicate with the City of Billings Information Technology Department to ensure proper escalation and coordination of enterprise services. Communicate effectively with Airport leadership, tenants, contractors, vendors, and regulatory stakeholders regarding technology matters. Improve technical support job knowledge by attending training sessions, reading technical publications, establishing personal networks, and bench marking state-of-the-art practices. Researches, recommends, and applies new technologies as applicable and appropriate for the Airport. Coordinate development and maintenance of Airport technology systems and services. Maintain system and equipment inventories and documentation for Airport operational technologies. Facilitate communication between Airport divisions and City IT services. Support technology-related components of Airport capital projects. Performs other duties as assigned. Required Qualifications/Skills: Associate's degree or higher in Business, Information Systems, Engineering Technology, Aviation Technology Systems, or related field; or relevant work experience equivalent; AND Minimum three (3) years' experience in technology coordination, systems support, vendor-managed technical environments, or similar operational technology setting; OR Any equivalent combination of education and experience. Strong interpersonal skills. Familiar with advanced concepts and basic operating principles of data communications and information systems hardware and software. Strong and clear communication skills with individual users on all levels. Must be open to cross-training and have flexibility in duties as assigned. Administrative, organizational, and planning skills. Proven analytical and problem-solving abilities. Self-motivated and able to work with minimal supervision. Customer and detail oriented. A current Montana driver's license or one must be obtained within thirty (30) days of employment. Must complete a criminal history check conducted by the FBI through the fingerprinting process and a successful security threat assessment conducted by TSA. Preferred Qualifications/Skills Ability to work independently with minimal supervision. Ability to adapt, integrate and modify existing programs or vendor-supplied packaged programs for use with existing information systems. Able to focus on detailed work for extended periods of time. Demonstrated ability to deliver multiple projects on time while maintaining an efficient/timely daily work schedule. Ability to effectively prioritize and execute tasks in a high-pressure environment. Equal Opportunity Employer.

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