Summary Provides administrative assistance to the Fleet and Family Service Center (FFSC) Director and the Family Advocacy Clinical Manager. Responsibilities Provides administrative assistance to the Family Advocacy/Clinical Manager and Transition Assistance Manager for the Fleet and Family Service Center in the Fleet and Family Support Center (FFSC). Fleet and Family Support Program (FFSP) is the Navy's primary agency for the delivery of an array of human services intended to enhance the stability and self sufficiency of individuals and families, resulting in increased operational readiness. All FFSP direct services are provided by the regional storefronts, and they fall into three main categories: Career/Retention, Deployment/Readiness, and Crisis Response. Diverse methods for delivering services include providing information and referral, educational instruction or training and professional counseling. The primary purpose of this position is to provide a wide range of administrative support and assistance that is in direct support of professional counselors performing clinical counseling and Family Advocacy Program (FAP) case management that are part of the Counseling and Advocacy Program (CAP) and the New Parent staff within the FFSC. Additionally, the incumbent performs a variety of other administrative/office automation duties for other related programs under the Transition Assistance Management Program (TAMP). Major CAP Duties: (50%) Provides administrative support for the Clinical Counseling, New Parent and Family Advocacy programs. Attends meetings, takes notes and generates documents to assist Counseling, New Parent and Advocacy programs. Maintains suspense log on all correspondence and action items and follows up to ensure a timely reply or action. Provides general technical & administrative support at/for CAP briefs and presentations. Prepares Naval correspondence and deliver for proper signature. Major TAMP Duties: (25%) Provides administrative support to the Transition Assistance Management Program. Schedules appointments for the Veterans Administrative Representative. Obtains Verification of Military Education and Training (VMETs) for Active Duty, Separated and Retired Military Personnel. Collects, copies and distributes form DD2648s. Assists with monthly and quarterly reports for the Department of Labor. Provides administrative support to the Spouse Employment Assistance Program. Makes follow-up calls to clients regarding employment search. Assists clients in the operation of copier, telefax, and computer equipment/software available for official use in the Resource Center. Combined Administrative Assistant Office Automation duties: (25 %) Uses MS Excel and Access to tract program data.Uses MS Power Point and Publisher for presentations and briefs. Maintains documents in electronic files for easy retrieval. Creates/maintains a database for program statistical tracking. Makes backup copies of stored data as appropriate. Provides inputs for Plan of the Week (POW), Tester and Electronic Marquee Edits Naval Correspondence and deliver for proper signature. Receives visitors and telephone calls to the office, determines the nature of requests and directs callers to appropriate staff, or personally provides the information desired when routine or procedural matters of the office are involved. Uses diplomacy and tact in dealing with other agency staff and when responding to calls from clients in stressful and emotional situations. Takes requests for appointments with the supervisor and other staff, as needed. Checks on their availability and confirms appointments. Reschedules appointments upon request of supervisor or staff member. Requirements Conditions of Employment Qualifications Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs. Knowledge of the Counseling/Advocacy and Transition programs as they relate to the clerical and administrative functions. Knowledge of correspondence requirements to ensure proper grammar, spelling and punctuation, and to review documents for conformance with Navy formats and procedural requirements. Knowledge of Microsoft Office software such as: Excel, Word, PowerPoint, and Outlook. Special Requirement: In the case of emergency situations involving military families, selected individual may be on a twenty-four hour, seven-day a week, on-call status. Situation will be interpreted by higher authority as to determination of an emergency but in most cases, would be natural disaster or disaster at sea to ships and/or planes. Education Additional Information Salary is dependent on experience and/or education. Some positions have special requirements. Selectee may be required to complete a one (1) year probationary period. Participation in Direct Deposit/Electronic Fund Transfer within the first 30 days of employment is required. We utilize E-Verify to confirm selectee's eligibility to work in the United States. Salary is dependent on experience and/or education. This announcement may be used to fill additional vacancies within 60 days of issuance of selection certificate. Spouses of active duty military members of the Armed Forces may receive preference in hiring under this announcement if they are among the best qualified referred and are within reach of selection. Spouse Preference does not apply to NF 04 and NF 05 positions. Please clearly identify in your application that you are asking for spouse preference and complete the Request for Military Spouse Preference form and submit a copy of current PCS orders. Failure to submit current PCS orders with application will prevent spousal preference from being granted. Acceptance or declination of a regular full or part-time non-appropriated or appropriated fund position ends your ability to claim this preference. For positions requiring travel more than twice per year, selectee may be required to obtain and maintain in good standing a Government-issued Travel Card for official government travel purposes. Executive Order 12564 requires a Federal workplace free of illegal drugs. According to the Executive Order, all Federal employees are required to remain drug free throughout their employment. Commander, Navy Installations Command is a Drug-Free Federal Workplace. The use of illegal drugs will not be tolerated, and use of or intoxication by illegal drugs will result in penalties up to and including removal from Federal Service. SELECTIVE SERVICE REQUIREMENT: If you are a male born after December 31,1959 and at least 18 years of age, employment law (5 U.S.C. 3328) requires that you must register with the Selective Service System (military draft), unless you meet certain exemptions. If applicable, failure to register will prevent you from being considered for employment. To register, please visit the Selective Service web site at https://www.sss.gov/register/.
