Working Title: Appeals Supervisor
Job Class: State Program Administrator, Supervisor Senior
Agency: Department of Employment and Economic Development
Job ID : 93795
Location : St. Paul
Telework Eligible : Yes, may be eligible for some telework
Full/Part Time : Full-Time
Regular/Temporary : Unlimited
Who May Apply : This vacancy is open for expressions of interest and for all qualified job seekers simultaneously. Expressions of interest should be submitted by 05/01/2026
Date Posted : 04/25/2026
Closing Date : 05/04/2026
Hiring Agency/Seniority Unit : Department of Employment and Economic Development / MMA
Division/Unit : Paid Family and Medical Leave
Work Shift/Work Hours : Day Shift, 8:00AM - 4:30PM
Days of Work : Monday - Friday
Travel Required : No
Salary Range: $30.55 - $44.24 / hourly; $63,788 - $92,373 / annually
Classified Status : Classified
Bargaining Unit/Union : 216 - Middle Management Association/MMA
FLSA Status : Exempt - Executive
Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes
The work you'll do is more than just a job.
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
About the Paid Leave Division:
Paid Leave is a new program launched in 2026. The program provides partial wage replacement to Minnesota workers who are out of work due to a qualifying condition, such as a severe health condition that prevents them from working, or when they need time to care for a family member or a new child. We are building a program that will be easy for every Minnesotan to use. We are engaging the people who depend on us-workers, employers, caregivers, and insurers-to learn from them and build the program around their needs.
We are regularly improving and innovating our processes and practices to deliver the program. The Paid Leave team has high standards and an unrelenting commitment to serving Minnesotans. It is a start-up environment without legacy systems or preconceived ways of working, so we have a unique opportunity to create human-centric processes and systems to deliver this new benefit to Minnesotans.
Position Purpose :
The Paid Leave Appeals Unit accepts, processes, and decides appeal by applicants and employees under Minnesota Statutes, Chapter 268B. The Paid Leave Appeals Unit handles appeals of Paid Leave decisions to the Minnesota Court of Appeals and the Minnesota Supreme Court. The purpose of this position is to supervise the Legal Analysts and designated Administrative Specialists within the Paid Leave Appeals Unit. The Paid Leave Appeals Supervisor is responsible for direct supervision, coaching, performance management, workload-balancing, and process oversight. This role also leads process development, workflow harmonization, training, and implementation initiatives in a live program environment. The supervisor ensures consistency, quality, and timeliness across Appeals' work products, assists in operational decision-making, leads continuous improvement efforts, and serves as a primary liaison for cross-unit coordination with Contact Center (CC), Claims Adjudication Team (CAT), and Administrative Services. This position does not issue legal orders or make legal decisions; instead, it provides operational oversight, guidance, and accountability for staff responsible for intake, processing, and appeals support.
This position works within the Paid Leave Appeals unit and works with the Senior Manager of Appeals, Appeals Managers, Legal Analysts, Paid Leave Judges and other appeals staff to receive, review, and decide appeals of eligibility determinations, determinations of benefit account, and determinations related to employers. This position also works cross-functionally with the rest of the Paid Leave Operations Team when needed.
Key Responsibilities :
Supervision and performance management: supervise and direct daily work of Legal Analysts and Administrative Specialists, provide regular feedback and coaching, and complete performance reviews in a timely manner. Participate in recruitment of new staff.
Process management and continuous improvement: monitor case management and administrative processes, identify gaps, and lead process development and updating to ensure harmonization across the Appeals unit. Partner with other Paid Leave units (Claims Adjudication, Contact Center, Program Integrity, and Administrative Services) to ensure consistency across platforms. Develop and implement processes for handling appeals of Paid Leave decision to the Minnesota Court of Appeals and Minnesota Supreme Court.
Workload coordination and operational oversight: monitor case volume daily; review and reassign workload as needed to ensure balance among team members; monitor productivity for intake, hearing preparation, decision drafting and sending, and other Appeals unit functions.
Cross-unit collaboration and implementation: Liaise with other Paid Leave units (Claims Adjudication, Contact Center, Program Integrity, and Administrative Services) to ensure timely responses to internal and external stakeholders, coordinate implementation initiatives in a fully live environment, and assist in translating implementation decisions into actionable workflows.
Training coordination and instructional support: identify training needs. Collaborate with Learning Solutions Manager and Appeals managers to develop and deliver training for onboarding and continuous skill development.
This position is telework (https://mn.gov/mmb-stat/policies/1422-telework.pdf) eligible. Staff are provided with the tools and equipment to be successful in a virtual work environment. Please note, the telework policy could change with notice based on business needs.
This position will be based out of the St. Paul office.
This posting may be used to fill multiple positions.
Minimum Qualifications
Please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held. Only applicants whose resumes clearly demonstrate fulfillment of each of these minimum qualifications will be considered for this position.
Two (2) years of experience in a leadership role overseeing core transactional business processes, including responsibility for managing teams to meet the organization's productivity, quality, and performance goals.
Applicants that meet the above minimum qualification will be further evaluated on the following:
Experience with cross-functional collaboration to design intake/triage processes; creating, documenting, and improving workflows and handoffs, and implementing quality controls.
Ability to communicate effectively to align with leadership direction, and incorporate constructive feedback into day-to-day decision-making, workflow improvements, and staff supervision.
Ability to adapt rapidly to evolving priorities, phased rollouts, and iterative process improvements.
Ability to triage competing requests from internal and external stakeholders, delegate workload demands, and maintain consistent and effective communication with affected parties.
Ability to coach, develop, and evaluate staff; set clear expectations; manage performance; and foster accountability.
Ability to develop a measurement plan with clear metrics to accurately depict the health of your business processes and direct your attention to top priorities.
Preferred Qualifications
Experience with government benefits and health laws and regulations, such as Family and Medical Leave Act (FMLA), Americans with Disabilities Act (ADA), Workers' Compensation, Social Security Disability, and Human Services programs.
Experience implementing or improving customer service models for high-volume, time-sensitive legal/administrative operations.
Experience working with Salesforce reporting/dashboards; basic familiarity with objects, relationships, and permissions.
Experience working with Microsoft Lists/SharePoint customization (views, columns, permissions) and Power Automate for workflow.
Experience working with Power BI reporting and dashboards.
Experience working with Microsoft Excel.
Our employees are dedicated to ensuring cultural responsiveness. Preferred candidates will have a variety of experiences working effectively with others from different backgrounds and cultures.
Additional Requirements
A job offer will be contingent upon successfully passing a background check. The background check may consist of the following components:
Criminal Background Check
Employment Records Check (current and former State employees only)
Employment Reference Check
Conflict of Interest Review
Driver's License and Records Check
The Minnesota Department of Employment and Economic Development will not sponsor applicants for work visas. All applicants must be legally authorized to work in the U.S.
AN EQUAL OPPORTUNITY EMPLOYER
Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.
Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.
