Description
Drive the Dedicated Difference at CRST
CRST The Transportation Solution is looking for a Manager - Operations to lead operations for a variety of accounts and be accountable for the operational and financial performance of them.
How You'll Work
Location: Onsite in La Mirada, CA
Job Schedule: Monday - Friday, weekends as business needs arise
Travel: Travel will be required to visit reports and customers at their locations
Compensation: $95,000 - $110,000 is the full starting salary range (Pay Bi-Weekly) * A final amount is dependent on factors including prior relevant experience, knowledge, and location. Additional details will be discussed with qualified candidates during the interview process
Benefits: Comprehensive package including medical, dental, and vision coverage; prescription drug and telemedicine services; company-paid life and disability insurance; retirement savings with company match; paid time off, holidays, and parental leave; plus additional voluntary benefits and employee discounts.
About the Role
The Manager - Operations leads remotely or from a centralized location and is accountable for the operational and financial performance of assigned customer accounts. This role oversees daily execution, service delivery, and safety outcomes, owns the customer relationship, and partners closely with internal teams to drive compliant, efficient operations while promoting a culture of safety, accountability, and continuous improvement.
What You'll Do
Operational Leadership and Performance: Lead remotely or from a centralized location, managing performance, safety, and profitability across assigned customer accounts while driving daily execution and service excellence
Team Leadership and Development: Supervise and develop fleet managers, dispatch managers, and support staff to ensure accountability, engagement, and alignment with company goals
Customer Relationship Management: Own the customer relationship, serving as the primary contact for assigned accounts; lead rate discussions, business reviews, and performance conversations to strengthen partnership and achieve operational goals
Financial Accountability: Manage account-level budgets, monitor key cost drivers, and execute strategies to achieve sustained profitability, utilization, and financial performance goals
Safety and Compliance: Promote a safety-first culture by ensuring compliance with Department of Transportation (DOT) regulations, company policies, and customer standards
Performance Monitoring and Analysis: Track key operational and financial metrics, analyze results, and implement corrective actions to maintain service, safety, and margin goals
Cross-Functional Collaboration: Coordinate with planning, maintenance, and safety teams to optimize resources, resolve operational challenges, and support customer needs
Continuous Improvement: Identify and implement process improvements that enhance efficiency, service quality, and customer satisfaction across assigned accounts
Availability: Maintain flexibility to support operations outside standard business hours as needed to ensure service continuity and customer satisfaction
Travel: Travel may be required; the amount of travel will vary by role
Accountability and Reliability: Maintain regular and reliable attendance while performing other duties as assigned to support team and business needs
What You Bring
Education: High school diploma or equivalent
Physical Requirements: Work is performed in an office environment. Activities include sitting, standing, walking, lifting up to 20 pounds, using standard office equipment, and communicating with colleagues or customers. Reasonable accommodations may be provided.
Experience: Proven success managing transportation or logistics operations, including leadership of multiple teams or customer accounts
Leadership: Demonstrated ability to manage, coach, and develop employees across distributed teams
Customer Focus: Strong experience managing customer relationships and service expectations
Financial Acumen: Knowledge of budgets, cost control, and margin improvement practices
Preferred Qualifications
Education: A four-year degree or applicable work experience with demonstrated success
Experience: Experience leading multi-account operations in a dedicated or customer-specific environment
Strategic Thinking: Ability to align operations with company goals and customer needs
Process Improvement: Experience implementing standard operating procedures or efficiency initiatives
Technology: Familiarity with transportation management systems and reporting tools
Why CRST?
CRST is celebrating 70 years of grit, growth, and forward momentum - built on safety, integrity, and delivering on our commitments. Our Dedicated division is one of the most important parts of how we serve our customers, and the people who run it are critical to that success.
At CRST, you'll have real ownership, real impact, and the backing of a company that's been doing this for seven decades.
Core Values
Safety at the Core of All We Do
Integrity in Every Decision and Action
Commitment to the Success of Employees, Customers, Agents, Contractors, and Communities
Equal Opportunity Employer
CRST The Transportation Solution, Inc. is an equal opportunity employer. We consider all qualified applicants for employment without regard to age, color, creed, disability, genetic information, military or veteran status, national origin, race, religion, sex, or any other status protected by applicable federal, state, or local laws.
Qualifications
Skills
Preferred
Complex Problem Solving: Expert
Coordination: Expert
Critical Thinking: Expert
Judgment and Decision Making: Expert
Monitoring: Expert
Negotiation: Expert
Management of Personnel Resources: Expert
Service Orientation: Expert
Social Perceptiveness: Expert
Speaking: Expert
Education
Required
High School or better
Preferred
Bachelors or better
Licenses & Certifications
Preferred
Drivers License - Class C
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
