Interlock / Reinstatements Unit Supervisor - Remote
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Interlock / Reinstatements Unit Supervisor - Remote
Salary
$56,064.00 - $58,872.00 Annually
Location
USA, CO
Job Type
Full Time
Job Number
TAA-00088-04.2026
Department
Department of Revenue
Division
Motor Vehicles - Driver Control
Opening Date
04/20/2026
Closing Date
4/29/2026 5:00 PM Mountain
FLSA
Determined by Position
Type of Announcement
This position is open only to Colorado state residents.
Primary Physical Work Address
2829 W Howard Pl, Denver, CO 80204
FLSA Status
Exempt; position is not eligible for overtime compensation.
Department Contact Information
Nicole Hartog, HR Analyst nicole.hartog@state.co.us
How To Apply
Please submit an online application for this position at https://www.governmentjobs.com/careers/colorado. Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed.
Description
Benefits
Questions
Department Information
The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive. We are driven by our values of service, teamwork, accountability, integrity, and respect.
The vision of the department is to empower businesses and individuals through quality customer service, innovation, and collaboration. We celebrate diversity and support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work. For more exciting information about the Department of Revenue, please enjoy this brief video !
Helpful tips for applying:
Applying for a Job with the State of Colorado .
What Happens After You Apply. (https://youtu.be/Bevm6F3LfBM)
Description of Job
TheDivision of Motor Vehicles (DMV)provides services used by nearly every resident of the State. Colorado residents utilize identification, driver, and vehicle services at State and County offices to obtain identification cards, driver licenses, vehicle registrations, titles, and other related services. Additionally, the DMV licenses and provides oversight of private businesses and government organizations that provide driver and emission testing services. Finally, the division works closely with other state agencies and programs to provide information and education to serve the public and encourage voluntary compliance.
Within the DMV, the Driver Control Sectionadministers motor vehicle statutory requirements affecting driver's privilege, to compile and house motor vehicle related data and documents through data entry, electronic imaging, and filing. Provides copies, reports, and information pertaining to motor vehicle data and documents upon request from law enforcement and governmental agencies. Also processes requests from the general public and collect appropriate fees. This position supervises theInterlock /Reinstatements Team. The ILK unit processes reinstatement documents for drivers with alcohol/drug administrative actions and restricted interlock licenses. It ensures compliance with the Colorado Interlock Program and ensures compliance with all facets of Colorado licensing and driver statutes.
Interlock/Reinstatements Supervisor Job Duties:
Supervises, directs, and manages the daily activities of the Interlock Team.
Provides subject matter expertise, technical knowledge and guidance involving Ignition Interlock (ILK) program management.
Manages procedure and workflow for ILK monitoring and sanctioning.
Compiles appropriate evidence files for the department.
Provides staff support and problem resolution within the section.
Compiles work performance accomplishments and statistical reports which correlate to the fiscal year business plans, ILK program performance and budget limitations.
Plan, prioritize, assign, and monitor workflow to ensure quality and quantity of work meets program goals.
Resolve problems, performance issues, and informal grievances; initiate corrective action or recommend discipline.
Provide feedback and coaching, write performance plans, and sign performance evaluations.
Initiate hiring processes, interview candidates, and recommend hire actions.
Serve as the subject matter expert for interlock reinstatements and driver monitoring.
This position is responsible for establishing a standard for vendor service center audits,
identify deficiencies and prepare corrective action plans; recommend revocation of licenses;
review complaints and recommend changes in procedures and policies;
provide technical assistance and advice such as interpreting and explaining guidelines.
Authorize the deletion or correction of restraint actions on driver records. Reviews others work to ensure accuracy and timeliness.
Communicate with interlock drivers regarding non-compliance issues and vendor complaints. This position will identify deficiencies and prepare corrective action plans and issue notices to the interlock vendors regarding non-compliance.
Monitor workflow and production to evaluate the quality of work performed by each individual.
Develops, monitors and evaluates work standards, evaluates employee performance within the established standards, assigns work, approves leave, selects and trains new employees.
In addition, this position will learn how to process all reinstatement documents and submit interlock evidence to the Hearing Division.
Trains external partners on the ignition interlock program not limited to but including driver sanctions and reinstatement requirements.
This is a remote position that is primarily tasked with performing work duties via flex-place (aka telework, work-from-home arrangements) with infrequent on-site visits, including the office at 2829 W Howard Place, Denver, CO 80204.
For more insight into careers at the DMV, watch our video: https://youtu.be/9isQWl9grYc
Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights
Residency Requirement:
This posting is only open to residents of the State of Colorado at the time of submitting your application.
Class Code & Classification Description:
G3A5XXOFFICE MANAGER I (https://drive.google.com/file/d/0B4enHpLSVk4eMWdzbVhaZTJDWW8/view?usp=sharing&resourcekey=0-b3y8iaBxItfgb77tjmzofw)
MINIMUM QUALIFICATIONS:
Experience Only:
Four (4) years of relevant experience in Customer Service, which must include career progression into roles of leadership including Team Lead, Supervisory, Managerial, or other equivalent roles, with job duties to include the oversight of employees.
OR
Education and Experience:
A combination of related secondary education in degrees areas including Business, Public Administration, Information Technology, Communication, or other related fields; along with relevant work experience in Customer Service, which must include career progression into roles of leadership including Team Lead, Supervisory, Managerial, or other equivalent roles, with job duties to include the oversight of employees; to equal to four (4) years.
Document this experience in your application IN DETAIL, as your experience will not be inferred or assumed.
Preferred Qualifications
Direct supervisory experience leading a workforce interacting with the general public
Department management experience, establishing performance goals and evaluating workforce performance
Experience in coaching and conflict management
Experience in a regulatory environment or technical customer service workplace serving the general public
Intermediate to advanced computer and data entry skills
Experience with DRIVES software application
DOR Required Skills and Competencies : Competencies required for all DOR positions include good communications skills, interpersonal and people management skills, the ability to multitask, the ability to work with confidential information, the ability to work in high-stress environments, and the demonstrated ability to assist customers.
Conditions of Employment with the CDOR :
Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence.
As a condition of employment with the CDOR , all personnel must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations, therefore all employees must undergo a pre-employment evaluation of their tax records/accounts to ensure compliance with this policy. Final candidates must also complete a successful background investigation and reference check prior to appointment. Certain positions based on duties may require scheduled background investigations.
Pursuant to the Universal Driving Standards Policy (https://osc.colorado.gov/sites/osc/files/documents/Universal%20Policy%20Driving%20Standards.pdf) , any worker who will be expected to drive a State-owned vehicle is responsible for maintaining a safe driving record and a valid driver license prior to driving any State-owned vehicle.
To be compliant with the new fleet vehicle policy, Motor Vehicle Records (MVRs) will be pulled for review for workers who:
Have an assigned State fleet vehicle
Are required to operate a vehicle as part of the position
Utilize a State fleet vehicle as a pool vehicle
Minimum Qualification Screening
A Human Resources Analyst will only review the work experience/job duties sections of the online job application, to determine whether you meet the minimum qualifications for the position for which you are applying.Only complete applications submitted before the closing date of this announcement will be reviewed.
Cover letters and resumes are encouraged to be attached to applications, however theyWILL NOT be accepted in lieu of the official State of Colorado online application. CDOR does not review attachments of any kind during the application process.
Part-time work experience will be prorated.
Applicants must meet the minimum qualifications to continue in the selection process for this position.Do not use "see resume" or "see attached" statements on your application.
List your employment history starting with the most recent job, including part-time, temporary, and volunteer jobs. If more than one job was held with a given organization, list each job held as a separate period of employment.
Information must be accurate, including dates of employment. If it is found that information provided is falsified, you will not be considered for a job with the State of Colorado and/or may be removed from a job after hire.
The eligible list established from this posting may be used to fill additional vacancies.
Email Address:
All correspondence regarding your status in the selection/examination process will be conducted via email. Please set up your e-mail to accept messages from "state.co.us" and "info@governmentjobs.com" addresses. It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email.
Appeal Rights:
An applicant who has been removed from an employment list or removed from consideration during the selection process may request a review by the State Personnel Director.
As an applicant directly affected by the results of the selection or comparative analysis process, you may file a written appeal with the State Personnel Director.
Review of the completed, signed and submitted appeal will be timely on the basis of written material submitted by you, using the official appeal form signed by you or your representative. This form must be completed and delivered to the State Personnel Board by email at dpa_state.personnelboard@state.co.us within ten (10) calendar days from your receipt of notice or acknowledgment of the Department's action.
For further information on the Board Rules, you can refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov/board-rules .
Appeal Rights: (Updated)
An applicant who has been removed from an employment list or removed from consideration during the selection process may request a review by the State Personnel Director.
As an applicant directly affected by the results of the selection or comparative analysis process, you may file a written appeal with the State Personnel Director.
Review of the completed, signed and submitted appeal will be timely on the basis of written material submitted by you, using the official appeal form signed by you or your representative. This form must be completed and delivered to the State Personnel Board by email at dpa_state.personnelboard@state.co.us within ten (10) calendar days from your receipt of notice or acknowledgement of the Department's action.
For further information on the Board Rules, you can refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov/board-rules .
Supplemental Information
Equity, Diversity, and Inclusion Compliance
The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.
The Colorado Department of Revenue is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA inbox at dor_ohr@state.co.us
We are committed to building work environments that are inclusive and reflect our communities and the diverse talents of all people. We strongly encourage candidates from all backgrounds and abilities to apply.
If not applying online, submit application to:
If you are not able to submit an online application, a paper application is available at this link: PDF State Paper Application (https://careers.colorado.gov/sites/careers/files/documents/Colorado-Paper-Application-202011-enabled.pdf) (Download PDF reader). Paper applications must be received via email to DOR_talentacquisition@state.co.us by the closing date and time of the application period listed on this announcement.
Methods of Appointment:
Appointment to the vacancy or vacancies represented by this announcement is expected to be from the eligible list created. However, at the discretion of the appointing authority, the position(s) may be filled by another method of appointment for a valid articulated business reason.
Step Pay Program:
Per the requirements of the Step Pay Program, and former or current State employee must be paid a rate that is equal to or greater than the appropriate step pay rate within their classification's pay range based on completed years in their current class series.
The State of Colorado offers permanent employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: www.colorado.gov/pacific/dhr/benefits
Please note that each agency's contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title. Select the job you wish to view, then click on the "Print" icon.
01
Applicants for State of Colorado classified positions must be current residents of Colorado. Are you a current resident of the State of Colorado who can provide proof of Colorado residency?
Yes
No
02
CDOR (Remote) - By clicking "Yes" below, I am certifying that I understand that this position is designated as a remote work position. This indicates the selected employee will work outside of a traditional State facility, but may be required to perform work on site occasionally as determined by the supervisor of the position. Although it is designated as remote, the position is still part of the State classified personnel system and as such requires applicants to be a current Colorado Resident at the time of application per The Colorado Constitution, Article XII, Section 13.
Yes
No
03
Please describe, in detail, your experience leading a team or supervising employees. How did you lead the team to create a positive, successful experience for the customer?
04
Describe, in detail, a specific example from previous experience in de-escalating customer interactions. Please list the example, how you handled de-escalation, and what the outcome was for the customer.
05
Describe your experience supervising or leading staff who interact with the public. Please give a specific example from previous experience of how you've overcome an issue or problem with your team.
06
What strategies would you use to enhance team culture and provide collaborative leadership?
07
Please explain in detail any of the Preferred Qualifications (listed in the job announcement) that you possess.
08
What is your experience researching laws, rules or regulations.
I have 0 to less than 2 years of experience with this task.
I have 2 to fewer than 4 years of experience with this task.
I have 4 to fewer than 6 years of experience with this task.
I have 6 to fewer than 8 years of experience with this task.
I have 8 or more years of experience with this task.
09
CDOR (Salary Range) - The salary range for this position is $56,064.00 - $58,872.00 annually. Although the salary range for this position is provided, appointments are typically made at or near the range minimum. Are you still interested in this position? Marking "no" will result in removal from consideration. As a reminder, per the requirements of the Step Pay Program, any former or current State employee must be paid a rate that is equal to or greater than the appropriate step pay rate within their classification's pay range based on completed years in their current class series.
Required Question
Employer
State of Colorado
Address
See the full announcement by clicking
the "Printer" icon located above the job title
Location varies by announcement, Colorado, --
Website
https://careers.colorado.gov/
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