Req ID: RQ218628
Type of Requisition: Regular
Clearance Level Must Be Able to Obtain: None
Public Trust/Other Required: None
Job Family: IT Infrastructure and Operations
Skills:
Applications Support,Enterprise Software as a Service (SaaS),Production Support
Experience:
2 + years of related experience
Job Description:
GDIT is seeking a motivated Jr. Applications Specialist to provide business process and technical support for business solutions used by functional departments across the organization. This role supports a portfolio of solutions delivered through both SaaS and on-premises deployment models, enhancing business productivity, and user satisfaction.
The ideal candidate will support application, manage service requests, and collaborate with business stakeholders, vendors, and internal IT teams to resolve incidents and implement enhancements. You will help maintain application stability, support upgrades and releases, document processes, and contribute to continuous improvements.
This position is well suited for early-career professionals looking to build hands-on experience with enterprise systems, business workflows, and IT service management practices in a dynamic environment.
MEANINGFUL WORK AND PERSONAL IMPACT
Provide Tier 1 and Tier 2 support for enterprise business applications (SaaS and on-prem)
Assist with evaluating and resolving application requests, incidents, escalations, and user-reported issues
Support integrations, data transfers, and business processing
Provide support to Operation Leads for business applications
Identify and support continuous process improvement and AI adoption
Support data analysis, engineering, and visualization support (e.g., Excel, SQL, Power BI, etc.)
Coordinate with vendors and cross-functional teams
Maintain documentation and knowledge base articles
Assist with testing, deployments, and release activities
Assessing, clarifying, and documenting business requirements and processes
Deliver excellent customer service to business users
WHAT YOU'LL NEED TO SUCCEED:
Bring your technology expertise and drive for innovation to GDIT. The Jr. Applications Support Engineer must have:
Education: Bachelor's degree required
2+ years of experience in application support, production support, or systems support roles
Hands-on experience supporting SaaS applications and on-premises enterprise business applications
Understanding of application architectures, including client/server and web-based systems
Experience with application integrations including secure FTP and APIs
Familiarity with SaaS platforms, cloud-hosted applications, and native cloud services
Strong understanding of incident, problem, and change management processes
Ability to work with business users, vendors, and internal technical teams
Strong documentation, communication, issue resolution, and customer service skills
Experience working in regulated or enterprise environments
Strong organizational skills and attention to detail
Strong written and verbal communication skills, with the ability to explain technical issues to non-technical stakeholders
Ability to participate in on-call rotations and provide after-hours support when required
Strong problems solving skills and ability to work independently
? Location: Remote
GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
? Growth: AI-powered career tool that identifies career steps and learning opportunities
? Support: An internal mobility team focused on helping you achieve your career goals
? Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
? Community: Award-winning culture of innovation and a military-friendly workplace
OWN YOUR OPPORTUNITY
Explore an enterprise IT career at GDIT and you'll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.
The likely salary range for this position is $73,965 - $85,100. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee's date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
Join our Talent Community to stay up to date on our career opportunities and events at https://gdit.com/tc.
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
