Entry-Level IT Support Associate

Expedient • Dublin, OH • 2d ago

Expedient is hiring an on-site, entry-level opportunity that offers a fast-track to learning, promotion and career growth. The entry-level IT Support Associate,?in our Columbus / Dublin, OH data center, will join the Operations Support Center (OSC) team and will receive fully paid training (including industry certs) and hands-on experience with a variety of technical platforms including virtualization technology, networking, data protection, Windows, disaster recovery, Linux/Unix and infrastructure.?

If you are looking for an opportunity to gain valuable technical on-the-job training and experience and kick-start your IT career, you may be the perfect candidate for this role.

Expedient provides multi-cloud platforms, offers hosting and cyber security, and?data center infrastructure as a service (IaaS) solutions to its clients. For more information about our cloud technology and solutions, please visit us at www.expedient.com

Sponsorship is not provided.?Expedient does not engage with third-party recruiting or staffing firms.

Applicants should be able to show some experience with IT and technology; acceptable experience can include self-study, technical school or work experience. However, on-the-job training covers the technology and the business of Expedient as well as learning opportunities regarding basic support requests, monitoring and client service.

The Schedule and Shift Premium: This position operates on a regular schedule of Monday through Friday, from 7:30am to 4pm local time and includes an additional bonus, paid out upon completion of the initial training.

Professional Development & Training: Expedient places high value on professional development and education. We will cover the costs up front for our IT Support Associates to obtain relevant technical certifications such as CompTIA, A+, Network + etc. Certain certifications that are higher in difficulty to obtain have attached bonuses for completion.

Rate of Pay: The hourly rate of pay is closely based on your technical experience and knowledge, work experience and/or academic experience. This entry-level role seeks a passionate candidate who is interested in pursuing a career in IT and is willing and able to learn, so any level of experience will be considered. Range of pay of $32,000/year ($15.38/hour) - $37,4400/year ($18.00/hour), paid out hourly, can vary depending on market and shift.

Responsibilities:

Handle client tickets and questions, daily shift walks, routine audits, remote hands requests, etc. and escalate more complex tickets as needed.

Follow strict security protocols to allow client access requests inside the data center using specific access control criteria.

Follow shipping and receiving procedures to ensure the secure transport of equipment to and from the facility.

Use the ticketing system to log all requests and activities including documentation of special requests and customizations considered important for future support.

Recommended Qualifications:

Previous customer-service work experience.

Industry certifications (such as CompTIA, A+ or Network+) or equivalent work experience in an IT role or academic experience.

Excellent written and verbal communication skills.

Strong analytical and independent problem-solving skills.

Ability to prioritize and multitask in a fast-paced, time-sensitive environment.

Must pass pre-employment screens.

Physical Tasks/Demands:

Sitting - stationary/seated position during the workday in order to check in visitors.

Walking - must be able escort visitors to their equipment;?must be able?to walk the entire perimeter of the physical plant/data center several times during the shift?to?conduct hands-on?assessments ensuring?building safety compliance by checking doors, checking temperature sensors in various areas of the server room/data center.

Lifting - frequently lifts lightweight items?and occasionally lifts heavy-weight materials such as equipment, parts, computer and server?hardware.

Dexterity - must be able to lock/unlock security cages, operate security kiosk and print out visitor badges, operate loading dock equipment; must be able to climb and balance oneself on a ladder, must be able to stoop, kneel, crouch, and crawl into tight places to access computer hardware, to conduct safety checks, to?move equipment, install equipment, etc.?as required.

Cloud Computing and Data Center Infrastructure as a Service - Expedient (https://expedient.com/data-centers/baltimore/)

WORKING FOR EXPEDIENT We prioritize ongoing education and continuous innovation to remain at the forefront of the information technology landscape. Our commitment to learning is reflected in our comprehensive employee training and tuition reimbursement programs, which are driven by our employees and funded by Expedient 100%. For our full-time employees we offer an exceptional benefits package including three weeks of paid time off annually that increases with tenure plus your birthday off and a health holiday to be used for preventive care. We offer parental leave, top-tier medical, dental, and vision, disability and life insurance, at an affordable rate, wellness engagement opportunities, and a 401(k) with a generous match. We also recognize the importance of a comfortable and convenient work environment. We offer a hybrid work model for many roles, paid parking and other perks.

Expedient is an equal opportunity employer. Qualified applicants will receive fair and equitable consideration for employment without regard to their race, color, religion, national origin, gender, protected veteran status, disability, or any other characteristic protected by law.

Similar Jobs

Availability Manager

ASM Research, An Accenture Federal Services Company • Columbus, OH • 1h ago

Management & Administrative

Responsible for corporate learning and development function within the Human Resources Operations Team. Implements all aspects of organizational development. Develops training programs, facilitates corporate learning &am...

1h ago

Go to Apply

Backup and Recovery Specialist, Mid

ASM Research, An Accenture Federal Services Company • Columbus, OH • 1h ago

The Backup and Recovery Specialist, Mid administers and optimizes enterprise backup and recovery services that safeguard large-scale data sets and business-critical applications in a federal IT environment. This role des...

1h ago

Go to Apply

barista - Store# 02346, BEXLEY

Starbucks • Columbus, OH • 1h ago

Retail & Hospitality

Crafting the world's finest coffee, one meaningful moment at a time We believe in creating a warm and welcoming space where every cup of coffee sparks connection. Every shift is a chance to brighten someone's day. Whethe...

1h ago

Go to Apply

Skilled Trades Hiring Event

ARS • Columbus, OH • 3h ago

Sales & Marketing

Company Name Hauser Heating & Air Conditioning Overview Columbus Worthington Air in partnership with ARS, is now offering up to $3,500 sign-on bonus for Senior Commercial HVAC Tech. Earn $72,000 - $100,000 per year b...

3h ago

Go to Apply

Staff AI Platform Engineer, Corporate AI Systems

Cribl • Columbus, OH • 4h ago

IT & Engineering

B2B SAAS data observability software. Cribl does differently. What does that mean? It means we are a serious company that doesn't take itself too seriously; and we're looking for people who love to get stuff done, and la...

4h ago

Go to Apply

Product Marketing Intern (Summer 2026)

Vertiv Corporation • Westerville, OH • 4h ago

Sales & Marketing

Job Description We are seeking a proactive and intellectually curious individual to join our Global Portfolio Marketing organization as a Product Marketing Intern. This internship offers a unique opportunity to gain hand...

4h ago

Go to Apply

Product Manager

Vertiv Corporation • Westerville, OH • 5h ago

Management & Administrative

Job Description Job Title: Product Manager, Data Center Optimization (Global Service Operations) Company: Vertiv Organization: Global Service Operations (GSO) Focus: Next AI Optimization & Next Optimization Power and...

5h ago

Go to Apply

Sr. Integration Engineer

Vertiv Corporation • Westerville, OH • 5h ago

IT & Engineering

Job Description Job Summary The Sr. Integration Engineer plays a major role in the Vertiv digital transformation journey. You will mentor and lead integration engineers for projects. You will be part of a learning cultur...

5h ago

Go to Apply

Data Center Controls Engineer, Data Center Capacity Delivery - Controls

Amazon • Hilliard, OH • 5h ago

Retail & Hospitality

Description AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers an...

5h ago

Go to Apply

Manager, Production Control Strategic Planning

Sumitomo Electric Wiring Systems, Inc. • Marysville, OH • 5h ago

Management & Administrative

[Duties:]{.underline}[ Production Planning & Resource Allocation: Develop forecasts based on customer demands, competitive analysis, and project pipelines; and assess and recommend best manufacturing locations based...

5h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)