National Accounts Liaison

Hanchett Paper Company • Cincinnati, OH • 3h ago

Description

Together, We Own it! Start your employee owner journey with Shorr Packaging.

The National Accounts Liaison serves as a key point of coordination between the Customer Support and Accounts Receivable teams to ensure timely and accurate resolution of invoicing and collection issues for national account customers. This role focuses on cross-functional collaboration, issue investigation, and process alignment, including working within customer procurement systems to support invoice submission, validation, and dispute resolution.

Responsibilities:

Act as the primary liaison between Customer Support and Accounts Receivable for national account billing and collection matters

Investigate and resolve invoicing discrepancies, payment delays, and account reconciliation issues

Work within customer procurement platforms (e.g., Coupa, Ariba, Oracle iSupplier, or similar) to submit invoices, validate purchase orders, track invoice status, and resolve system-related discrepancies

Partner with Customer Support to gather necessary documentation (e.g., proof of delivery, pricing agreements, credits) to support AR collections efforts

Collaborate with AR to communicate account status, payment trends, and dispute resolutions

Maintain accurate records of customer disputes, resolutions, and follow-up actions across internal systems and customer procurement portals

Proactively identify recurring billing, procurement, or process issues and recommend solutions to improve accuracy and efficiency

Support month-end and quarter-end reconciliation activities for national accounts

Ensure timely communication with internal stakeholders and, when necessary, directly with customers to resolve complex invoicing or procurement-related issues

Assist in developing and documenting standard operating procedures (SOPs) for dispute resolution, procurement system workflows, and cross-team collaboration

Monitor key metrics related to dispute resolution timelines, aging receivables, procurement system rejections, and customer satisfaction

Shorr Packaging does not provide work authorization sponsorship for this position.

The targeted compensation for this position is between $28 - $30/hour plus targeted bonus, depending on skills and experience of the selected candidate.

Requirements

Associates degree in Business, Finance, Accounting, or related field (or equivalent experience)

2-5 years of experience in customer support, accounts receivable, billing, or a related function

Hands-on experience working with customer procurement systems (e.g., Coupa, SAP Ariba, Oracle, Jaggaer, or similar platforms)

Strong understanding of invoicing, collections, purchase order (PO) validation, and reconciliation processes

Excellent communication and interpersonal skills with the ability to work across teams and with external customer contacts

Strong analytical and problem-solving abilities

High attention to detail and organizational skills

Proficiency in ERP systems and Microsoft Excel (pivot tables, VLOOKUP, etc.)

Preferred Qualifications:

Experience working with national or enterprise-level accounts

Familiarity with EDI (Electronic Data Interchange) and e-invoicing processes

Experience troubleshooting procurement system invoice rejections or mismatches

Process improvement or continuous improvement experience (e.g., Lean, Six Sigma)

Benefits

Employee Stock Ownership Plan (ESOP)- Together, We Own It!

Comprehensive Employee Benefits:Explore Shorr

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