Member Solutions Specialist

LANDMARK CREDIT UNION • Brookfield, WI • 2h ago

JOB REQUIREMENTS: At Landmark Credit Union, we succeed by putting people
first - and that starts with you. Our culture of inclusion and
collaboration enables us to support our members\' financial wellbeing,
positively impact the communities we serve, and help our associates grow
their careers. Bring your authentic self to work as part of an
organization where you\'ll feel valued for your unique qualities, are
enabled to reach your full potential, and are recognized for your
contributions to our success. We strive to ensure you feel empowered to
grow and succeed, while also feeling valued and taken care of, as we all
do our part to put people first. We invite you to learn more about this
and other opportunities at Landmark Credit Union. NATURE AND SCOPE This
position reports to Member Solutions leadership. Serves as a subject
matter expert and training resource for the Member Solutions department.
Responsible for assisting internal or external partners, or members as
needed, while also reducing delinquencies and risk for the Credit Union.
Monitors the effectiveness of the Credit Union\'s policies and
recommends changes when necessary. REQUIREMENTS 1. High school diploma
or equivalent, and a minimum 2 years collection experience. Equivalent
combination of education and experience will be considered. 2. Excellent
verbal and written communication skills, problem solving skills,
organizational skills, and the ability to work independently. 3. Ability
to use independent judgment and discretion in various situations while
maintaining a high degree of confidentiality. 4. Experience or ability
to gain proficiency in all relevant programs and systems used for this
job. 5. Must develop a thorough understanding of company policies and
procedures as they relate to this position. Must comply with all company
policies and procedures and all job-related state and federal laws and
regulations. PRINCIPAL ACCOUNTABILITIES 1. Works accounts with a range
of delinquencies, usually sixty days past due or more. 2. Draws
conclusions by analyzing account information, financial transactions,
legal documents, and gathers any additional information necessary to
determine appropriate solutions. 3. Manages daily queues and assignments
through Member Solutions systems, vendors, emails, etc. 4. Communicates
and negotiates with 3rd party vendors such as attorneys, investors,
government entities, or service providers. 5. Analyzes complex payment
histories, financial documents, legal documents, or location
information. 6. Prioritizes workload dependent on regulatory deadlines.
Manages specialized reporting responsibilities. 8. Reads contracts
and legal documents, and shares with attorney, when needed. 9. Cross
trains Member Solutions Associates or Assistants in specialty area. 10.
Acts as a Member Solutions Associate when not fulfilling the Member...
For full info follow application link. EO/AA Employer; including
veterans and individuals with disabilities *** APPLICATION
INSTRUCTIONS: Apply Online: ipc.us/t/611C37C4F15241FB

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