Customer Service Representative

MLC • Saint Louis, MO • 2h ago

Job Title: Customer Service Representative

Why consider a career at MLC?

MLC was recognized by Newsweek as one of America's Greatest Workplaces & received an EcoVadis Sustainability Rating for our continued commitment to sustainability.

Highly collaborative work environment focused on growth and innovation

Safety and sustainability are top priorities

Excellent compensation, benefits, generous perks; focused on employee wellbeing

Great development and advancement opportunities

Bring your real self to work, come grow with us!

MLC operates the largest lime facility in the Americas and mines some of the purest limestone reserves in the world...and we are global! The company is committed to development and employee satisfaction. Join our outstanding team!

Benefits & Professional Growth

MLC offers a competitive and thoughtfully designed rewards package that supports both financial security and long-term career development:

401(k) Plan The company matches a portion of employee 401(k) contributions and also provides an additional employer-funded contribution, regardless of employee participation, to help support long-term retirement savings.

Tuition Reimbursement Reimbursement for 100% of approved eligible education expenses after six months of employment to support continued learning and career advancement.

Vacation and Holiday Pay Employees receive paid vacation as well as recognized company-paid holidays to support work-life balance throughout the year.

Health Savings & Wellness Benefits Employer HSA contributions for medical plan participants, a comprehensive wellness program, and $100 annually toward a gym membership.

Disability & Employee Assistance Coverage Company-provided disability insurance and access to an Employee Assistance Program (EAP) offering mental health, financial, and personal support resources.

Incentive Program Eligibility for performance-based incentive opportunities aligned with individual and organizational success.

Career Growth & Development Opportunities Access to professional development resources and opportunities within a growing, global organization.

Coming soon...Student Loan Reimbursement assistance

About the Job

To service customers by processing orders, scheduling shipments, resolving issues, and providing assistance as needed. Act as an advocate between the company and customers to ensure total customer satisfaction and support MLC's Core Values.

Administer customer orders taken by phone, fax, or email in a prompt and efficient manner. Respond to inquiries for information relating to orders, shipments, or general information in a timely manner.

Collaborate with Operations and Supply Chain to schedule orders for shipment. Gather account information and creating account reference information, maintaining schedules and scheduling spreadsheets.

Coordinate with Regional Sales Managers and/or the Customer Service Pricing and Training Coordinator to maintain current pricing agreements, pricing discounts, and to resolve credit or pricing issues in a timely manner. Coordinate with Logistics to ensure timely delivery of orders.

Provide back up to other Customer Service Representatives as needed.

Review technical requirements for accounts.

Summarize rail accounts while monitoring gaps in pipeline to alert customers of potential trucking needs.

Utilize the provided reporting methods to determine upcoming product requirements, late shipments or customer account history

Employees are expected to perform other responsibilities, as needed.

Required Qualifications

Education: High School degree required. College courses would be preferred.

Experience: Minimum two (2) years customer service experience preferred.

Skills: Excellent organizational skills required. Must have the ability to manage and prioritize multiple projects. Good communication, grammar, spelling, and math skills required. Proficient in Microsoft Office Excel, Outlook, and Word (Must possess sufficient computer skills to take and process orders, as well as to develop and maintain spreadsheets and schedules.).

Abilities: Must have demonstrated an ability to work with customers and resolve issues.

Behaviors: Individual must always practice a high level of integrity in their daily work, while always maintaining a professional and positive demeanor.

The Fine Print

Benefits and perquisites may vary based on the nature and location of each job.

Click here for MLC EEO information (https://www.mlc.com/wp-content/uploads/2023/01/MLC-EEO-REAFFIRMATION-2024.pdf)

About MLC

MLC, headquartered in St. Louis, Mo., is a leading global supplier of high-calcium lime products and technical solutions. These offerings bring essential performance and value to a broad range of market applications, including metals, construction, chemical synthesis, water and emissions treatment, glass, textiles, plastics, rubber, agriculture, foods and beverages. With over a century in business, MLC has built a reputation on the quality of its products and services, as well as an unwavering commitment to safety, sustainability and service. The company's expanding global footprint includes a diversified, reliable network of production and distribution facilities in the U.S., as well as in the UK through our Singleton Birch business. For more information, visit https://www.mlc.com/

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

MLC

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