Information Technology Supervisor
Job Type: Supervisor/Manager
Pay Range $142,324 to $167,439
Location Colorado Springs, CO
Date First Posted 4/9/26
Applications are being accepted through: 4/23/26
*If no date is displayed, applications are being accepted on an ongoing basis; however, this job posting may close at any time after a minimum of 5 days of being posted.
Information Technology Supervisor
Colorado Springs Utilities is seeking a strategic, people-focused, and technically strong Applications Supervisor to lead our Customer Technology team, with primary responsibility for Oracle Utilities Customer to Meter (C2M) and its integrated customer-facing systems.
This role is ideal for a leader who thrives at the intersection of enterprise applications, customer experience, and utility operations, and who is motivated by delivering reliable, secure, and scalable solutions that directly impact customers and frontline operations.
As an Applications Supervisor, you will lead a technical team supporting and enhancing Oracle Utilities C2M and related systems that deliver the end-to-end Meter-to-Cash process. This role requires strong enterprise systems expertise, cross-functional leadership, and the ability to drive strategic initiatives, manage complex work, and ensure regulatory and audit compliance.
How you'll make an impact as an IT Supervisor...
Provide strategic leadership in the planning, development, and execution of Oracle Utilities C2M and customer-facing application platforms to ensure alignment with organizational objectives and long-term strategic initiatives.
Lead, supervise, and develop a team of Information Technology professionals, fostering a culture of accountability, collaboration, continuous learning, and performance excellence.
Establish clear direction through goal setting, performance management, mentoring, and workforce planning to support both operational needs and organizational priorities.
Serve as a first-level people leader, ensuring operational effectiveness while supporting employee development, talent retention, and succession planning.
Oversee the daily operation, stability, and performance of Oracle Utilities C2M, including CC&B, MDM, and ODM modules.
Lead and manage a team of applications administrators and developers, providing technical direction, setting priorities, supporting professional development, and ensuring delivery of reliable, high-quality application services.
Provide oversight of the Software Development Lifecycle (SDLC), ensuring applications are designed, developed, tested, deployed, and maintained in alignment with organizational standards, security requirements, and best practices.
Ensure the stable and reliable operation of Oracle Utilities C2M as the system of record for Customer-to-Meter and Meter-to-Cash processing, including billing and rate execution, payment and credit processing, meter data ingestion and validation, asset and service point data, and the integration of field and enterprise systems.
Manage system availability, batch processing operations (including ASG-Zena), integrations, and incident resolution in accordance with established service level expectations.
Facilitate the analysis, escalation, and resolution of complex application and integration issues in partnership with vendors, infrastructure teams, and business stakeholders.
Manage a portfolio of application initiatives, including enhancements, upgrades, and regulatory changes related to C2M and customer-focused systems.
Lead or support projects involving development, system configuration, integrations, testing, deployments, and post-implementation stabilization.
Collaborate with business units to gather requirements, translate business needs into technical solutions, and ensure delivered outcomes align with organizational goals.
Balance competing priorities while maintaining business continuity and operational reliability.
Oversee integrations between C2M and internal and external systems, including payment platforms, customer portals, APIs, contact center solutions, mobile workforce management tools, meter head-end systems, and enterprise platforms.
Manage vendor relationships, including Statements of Work (SOWs), contract oversight, and invoice approvals.
Partner with Oracle and third-party vendors to support product upgrades, patches, and strategic roadmap planning.
Ensure applications comply with audit, regulatory, privacy, and cybersecurity requirements.
Enforce IT policies, change management standards, and operational procedures.
Support disaster recovery, business continuity, and data protection initiatives for customer-facing systems.
Participate in enterprise-wide strategic planning, contributing to the development of organizational strategies, business plans, and technology policies.
What does the success profile look like for this IT Supervisor role?
Most successful candidates in this role will bring a combination of education, technical expertise, and leadership experience that supports both strategic and operational excellence.
Bachelor's degree in Information Technology, Computer Science, or a related field, or an equivalent combination of education and experience.
Minimum of five (5) years of leadership or supervisory experience within Information Technology.
Demonstrated experience supporting or managing enterprise application platforms, preferably in utilities, customer systems, billing, or financial operations.
Strong understanding of application lifecycle management, system integrations, and operational support models.
Proven ability to lead teams, manage priorities, and deliver results in a complex, regulated environment.
Experience with Oracle Utilities Customer to Meter (C2M), CC&B, MDM, or similar utility billing and customer platforms.
Knowledge of the Meter-to-Cash process within a utility environment.
Familiarity with batch scheduling, middleware, APIs, and integration platforms.
Experience working with customer portals, payment platforms, contact center technologies, or mobile workforce systems.
ITIL, project management, or application-related certifications.
Experience supporting highly available, customer-critical systems operating 24/7/365.
PHYSICAL REQUIREMENTS/WORKING CONDITIONS:
Exerts up to 10 lbs. of force occasionally and/or a small amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
Positions in this class typically require reaching, standing, walking, grasping, talking, hearing, seeing, and repetitive motions.
Who We Are...
Colorado Springs Utilities, a four-service utility provider with a 100-year reputation of integrity, gives you an experience unmatched by other utility companies. We continuously strive to stay ahead of the business curve with our established priority to update and incorporate state-of-the-art technology and provide a work culture dedicated to innovation, collaboration, and synergy. In fact, we were recently awarded the Diamond Designation from the American Public Power Association (APPA), recognizing our utility for having some of the highest ratings in reliability, safety, workforce development, and system improvements among the more than 2,000 public utilities in the nation. Nestled at the base of the Rocky Mountains, Colorado Springs is the perfect blend of mountain and city living. With over 300 days of sunshine a year, you will enjoy nature at its finest while residing in the sixth most desirable place to live in the United States (according to U.S. News & World Report, 2021).
Our Commitment to Our Employees...
Our people are the heart and soul of Colorado Springs Utilities. They keep the lights on, gas flowing, water coming in, and wastewater leaving. We don't just say people are important - we prove it! That's why we are honored to invest in protecting the health and financial security of our employees and their families through our rich benefits program.
Time Off to Recharge
Vacation - Start with 13 days annually, increasing to 24 days with tenure
Personal Leave -3 days per year
Paid Holidays -12 paid holidays per year
Sick Leave - 12 days per year for personal or family health needs
Vacation Buy - Option to purchase up to 40 additional hours annually
Health & Wellness - Benefits elected are effective the first of the following month
Medical Plans: Three comprehensive options, including a $0 premium High-Deductible Health Plan (HDHP) with Health Savings Account (HSA) eligibility
Zero Health: Access to hundreds of medical services at no cost
Dental & Vision: Two dental plans and one vision plan
Family Building-Benefits: Support for fertility, preservation, adoption, and surrogacy
Wellness Program: A voluntary program that rewards you for prioritizing self-care! If you're enrolled in our medical plan, you and your spouse can earn up to $600 in HRA or HSA contributions by completing healthy activities
Flexible Spending Accounts (FSA): Pre-tax contributions for healthcare and dependent care expenses
Health Savings Account (HSA): Available with HDHP
Financial & Retirement Security
Pension Plan: Colorado PERA provides retirement benefits and peace of mind
Supplemental Retirement Plans: PERAPlus 401(k), MissionSquare Roth IRA, and 457 plans
Disability Coverage: Short-Term and Long-Term Disability insurance available
Life Insurance: Employer-paid coverage with optional supplemental plans
Long-Term Care Insurance: Available for purchase to support extended care needs
Additional Support
Employee Assistance Program (EAP): Confidential support for mental health, stress, legal, financial, and work-life balance
Tuition Reimbursement: Up to $5,250 annually to support continued education
Public Service Loan Forgiveness: As a qualifying employer, your student loan payments may be eligible for loan forgiveness
ATTENTION :
All positions will be posted for a minimum of 5 calendar days.
Starting pay will be based on the experience, education, and training of the successful candidate; if there is a single pay rate posted, the job starts at that rate.
Colorado Springs Utilities does not sponsor work visas of any kind, including H-1B, TN, or F-1 student visas (with or without OPT or STEM work authorization), or any other employment-based visas. All eligible applicants must be authorized to work in the United States, and work authorization must not be based on employer sponsorship of a work visa.
Colorado Springs Utilities is an Equal Employment Opportunity/Affirmative Action employer. Colorado Springs Utilities is committed to the principles of Affirmative Action and Equal Opportunity in accord with Vietnam Era Veterans Readjustment Assistance Act, 38 U.S.C. § 4212, as amended (VEVRAA), and § 503 of the Rehabilitation Act of 1973, as amended (§ 503). In addition, no person shall be unlawfully discriminated against because of race, color, creed, national origin or ancestry, sex (including pregnancy, gender identity, gender expression, and sexual orientation), age, religion, veteran status, disability, genetic information, marital status, or any other basis protected under state or federal law. Human Resources shall assure Colorado Springs Utilities' benefits, classification, compensation, employee development, employee relations, and employment programs, conform to current legal and regulatory requirements and the provisions of Colorado Springs Utilities' Affirmative Action Plan in accordance with VEVRAA and § 503.
Accessibility Accommodations . If you are an individual with a disability or a disabled veteran who is unable to use our online tools to search and apply for jobs, you may request a reasonable accommodation by contacting us at accessibility@csu.org or by calling 719-668-7500. This option is reserved for individuals who are unable to use or require assistance with the online tools as a result of a disability and is not intended for other purposes.
E-Verify and Right to Work Notice . Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. Colorado Springs Utilities participates in E-Verify. For more information on your rights and responsibilities as an applicant, please visit: http://coloradospringsutilities.jobs/applicants-rights-and-responsibilities/ . If you have a legal right to work in the United States, there are laws to protect you against discrimination in the workplace. You should know that no employer can deny you a job or fire you because of your national origin. Unless mandated by law or government contract, employers cannot require you to be a U.S. Citizen or permanent resident or refuse any legally acceptable documents. If any of these things have happened to you, you may have a valid charge of discrimination that can be filed with the OSC. Contact the OSC for assistance in your own language. Call 1-800-255-7688. TDD for the hearing impaired is 1-800-237-2515. In the Washington, D.C., area, please call 202-616-5594, TDD 202-616-5525 Or write to: U.S. Department of Justice Office of Special Counsel NYA 950 Pennsylvania Ave., N.W. Washington, DC 20530.
Have a question? If you have a question about a position or need assistance from a recruiter, email us at csurecruiting@csu.org or call 719-668-7500.
Job Type: Supervisor/Manager
