Job Summary:
The Customer and Market Engagement Intern supports efforts to engage GI Fellows, Residents, and early-career clinicians in product innovation, research, and thought leadership. The role partners closely with the Customer Engagement team to capture clinician insights, support product feedback loops, and build a scalable conference abstract and research funnel that elevates clinician voices while advancing healthcare technology innovation.
Key Responsibilities:
Fellows & Residents Engagement
Support outreach and relationship building with GI Fellows and Residents to engage them in innovation discussions and research initiatives
Develop and maintain a structured database of Fellows and Residents engaged in product feedback and research efforts
Assist in organizing virtual feedback sessions, surveys, and informal innovation discussions with trainees
Capture and synthesize qualitative insights to share with Product, UX, and Marketing teams
Conference Abstract & Research Funnel Development
Research key GI, anesthesia, and healthcare IT conferences relevant to clinical innovation and workflow optimization
Identify and track abstract submission deadlines, requirements, and thematic priorities
Help build and maintain a conference abstract tracker, including deadlines, target audiences, and submission status
Support coordination of clinician authored abstracts, posters, and presentations in collaboration with internal teams and external partners
Assist with early stage abstract ideation, outline development, and alignment to available data or case studies
Market & Competitive Research
Conduct market research on trends in GI education, fellowship training, AI adoption, and clinical documentation innovation
Monitor competitor approaches to engaging Fellows and Residents in research and innovation
Summarize research findings into concise insights to inform engagement and thought leadership strategies
Customer Appreciation & Account Value Recognition
Support the development of a customer appreciation framework grounded in account longevity, product adoption, and sustained use of Provation solutions
Help define appreciation moments that recognize long standing customer relationships, milestone anniversaries, and years of continued partnership
Assist in identifying and tracking account level usage indicators (e.g., years live, breadth of modules used, procedure volume, expansion over time) to inform when and how appreciation should occur
Support recognition of accounts that demonstrate deep and consistent product utilization, operational reliance, and long-term commitment-not just episodic engagement
Help align appreciation efforts to key lifecycle moments such as go live anniversaries, major upgrades, migrations, renewals, or meaningful expansion of product usage
Required Qualifications:
Education & Experience
Currently pursuing a Bachelor's degree in Healthcare, Public Health, Marketing, Business, Biomedical Sciences, or related field. Graduating December 2026 or later.
Strong interest in healthcare innovation, clinical research, medical education, or healthcare technology
Excellent written and verbal communication skills
Highly organized with strong attention to detail and ability to manage multiple workstreams
Comfortable conducting research, synthesizing insights, and presenting findings clearly
Proficiency in Microsoft Office (PowerPoint, Excel, Word); experience with CRM or research tools is a plus
Fortive Corporation Overview
Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.
We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive, we believe in you. We believe in your potential-your ability to learn, grow, and make a difference.
At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.
At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.
Fortive: For you, for us, for growth.
About Provation
Provation is a leading provider of healthcare software and SaaS solutions for clinical productivity, care coordination, quality reporting, and billing. Our purpose is to empower providers to deliver quality healthcare for all. Provation's comprehensive portfolio spans the entire patient encounter, from pre-procedure through post-procedure, with solutions for physician and nursing documentation (Provation® MD, Provation® Apex, MD-Reports, Provation® endoPRO®, and Provation® MultiCaregiver), anesthesia documentation (#1 Best in KLAS Provation® iPro), patient engagement, surgical care coordination, quality reporting, and billing capture (Provation® SurgicalValet), order set and care plan management (Provation® Order Set Advisor and Provation® Care Plans), and EHR embedded clinical documentation (Provation® Clinic Note). Provation has a loyal customer base, serving more than 5,000 hospitals, surgery centers, and medical offices, and 700 physician groups globally, including 19 of the top 20 U.S. hospitals. In 2021, Provation was acquired by Fortive Corporation, a Fortune 1000 company that builds essential technology and accelerates transformation in high-impact fields like workplace safety, engineering, and healthcare. For more information about our solutions, visit provationmedical.com and follow us on Twitter, Facebook, and LinkedIn. Our purpose at Provation is to empower providers to deliver quality healthcare for all. To deliver on this commitment, we're guided by our core values - Provation has a culture of CARES:Community - We have a shared sense of improving healthcare, enriching the broader world we live in and serve. Accountability - We own it and get it done with integrity. Respect - We build diverse teams that collaborate and communicate with positive intent and trust. Excellence - We welcome new ideas as we innovate quality solutions. Service - We are passionate about putting customers first.
We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.
Pay Range
The hourly range for this position (in local currency) is $20-$40/hour.
The hourly range for this position (in local currency) is $20-$40/hour.
We are an Equal Opportunity Employer
Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.
