At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.
Job Description
The Business Technology Analyst role operates within OPS Control Support, supporting Performing Mortgage Servicing Operations with a focus on risk management, audit issue resolution, and quality control execution. The team is responsible for managing audit findings and Archer CITs, developing and tracking resolution plans, maintaining procedures and reporting, and supporting preventive quality controls to ensure regulatory compliance and operational accuracy across servicing processes.
Key Responsibilities
Design, develop, and maintain Power BI dashboards and reports , leveraging SQL and data warehouse tables to translate business metrics into clear, actionable visual insights.
Support Performing Servicing Issue Management , ensuring timely and accurate resolution of audit defects and Archer CITs .
Assist in developing resolution plans , including defining required evidence, ownership, and deliverables to support issue closure.
Track and manage assignments against fixed audit and regulatory timelines , ensuring adherence to non-negotiable deadlines.
Produce and maintain weekly and monthly reporting to provide business line transparency and visibility to senior leadership.
Present complex business, risk, and control concepts through effective visualizations (e.g., tables, bar charts, line charts, line trends, and other data visual formats).
Partner with business and risk stakeholders to support intake, understanding, and execution of reporting and issue remediation needs.
Basic Qualifications
Bachelor's degree, or equivalent work experience
Three to five years of direct experience (with project lead experience), or five to eight years of related experience
Preferred Skills/Experience
Ability to conduct an analysis of business needs, including scheduling meetings, planning agendas, conferring with business line leaders, documenting and making verbal and written presentations.
Strong Microsoft Power Point, Power BI, SQL Query Analyzer, Dax, and M skills required.
Power App experience preferred.
PL-300 Power BI certification useful
Strong organizational and analytical skills as well as working knowledge of effective control design.
Solid understanding of project management techniques and testing processes.
Effective verbal and written communication skills, with strong negotiation skills.
Demonstrates credibility by exemplifying honesty and integrity.
**This role is not eligible for visa sponsorship or transfer of visa sponsorship.
The role offers a hybrid schedule, which means there's an in-office expectation of 3 or more days per week at one of the posted hub locations.**
If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .
Benefits:
Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Review our full benefits available by employment status here (https://careers.usbank.com/global/en/benefits/us) .
U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $71,400.00 - $84,000.00
U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
Posting may be closed earlier due to high volume of applicants.
