Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
The Account Manager/ Sr Account Manager, In-Market is part of the Global Sales team within the Commercial Division. This role will drive revenue growth and customer satisfaction by taking ownership of client acquisition, expanding portfolios, and supporting account management through direct customer engagement. Thrive in a fast-paced environment that demands strategic thinking, creative problem-solving, and offers the opportunity to make a measurable impact on the company's success.
What you'll do
This list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
· Produce sales-qualified opportunities by proactively researching and identifying new business prospects, as well by converting inbound leads from marketing or other channels
· Manage and nurture relationships with existing clients who are actively purchasing or using American Airlines' products and services
· Identify and pursue new business opportunities within your assigned territory, focusing on customers who are "in the market" and engaged in transactions or decision-making
· Collaborate with sales colleagues to schedule meetings, transfer sales-qualified opportunities, and develop account targeting strategies.
· Develop and execute strategic account plans to drive revenue growth, customer satisfaction, and loyalty
· Collaborate with internal stakeholders, including Sales, Marketing, and Operations, to deliver customized solutions that meet customers' unique needs
· Support Account Managers with end traveler outreach at points of aggregation (e.g., episodic event activation, office visits for Loyalty promotions etc.)
· Conduct regular business reviews with clients to ensure their needs are being met and identify areas for improvement
· Analyze sales data and local market trends and share insights with internal stakeholders, including sales strategy, marketing and customer engagement teams
· Develop and maintain a deep understanding of American Airlines' products and services, and act as a subject-matter expert on competitive positioning of American Airlines in the local market
All you'll need for success
Minimum Qualifications- Education & Prior Job Experience
Bachelor's degree in Business, Marketing, or a related field
3+ years of experience in sales
Strong understanding of the airline industry and American Airlines' products and services
Preferred Qualifications- Education & Prior Job Experience
3+ years of experience in sales, with a focus on managing existing client relationships
MBA or advanced degree in Business, Marketing, or a related field
Experience working with CRM software and sales analytics tools
Familiarity with American Airlines' systems and processes
Skills, Licenses & Certifications
Strong communication, negotiation, and interpersonal skills
Strategic thinking and problem-solving skills
Ability to analyze complex data and develop effective sales strategies
Strong understanding of the airline industry and American Airlines' products and services
CRM software and sales analytics tools (e.g. Salesforce, Tableau)
American Airlines' systems and processes (e.g. Sabre, Amadeus)
What you'll get
Feel free to take advantage of all that American Airlines has to offer:
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY
American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.
