Outreach Specialist

Franklin Energy • Grand Rapids, MI • 2h ago

Franklin Energy is redefining the clean energy future as the only integrated provider of comprehensive solutions, combining unmatched expertise in strategic consulting, program delivery, product solutions, and design/build services. Powered by our advanced AI-driven technology platforms, we deliver seamless, tech-driven support across the entire energy service ecosystem to accelerate impactful change and ensure an unmatched customer experience. Since 1994, Franklin Energy has been a trusted partner in protecting communities and our planet, paving the way for a sustainable future for all. Learn more at www.franklinenergy.com and join us in leading the clean energy revolution. Position Summary This position is responsible for developing, coordinating, supporting, implementing, and managing outreach functions and performance for both new program start-up and legacy programs. This position also coordinates with internal and external programs stakeholders on processes and procedures to achieve outreach results. Essential Duties and Responsibilities This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary. Apply fundamental sales processes, procedures, methods and techniques. Understand and implement Sales Process, including but not limited to; Making outbound calls to new and existing customers to meet assigned energy saving targets Managing field time effectively with customer or Trade Ally visits Developing and presenting program presentations to spur project activity Responding to customer and Trade Ally inquiries and concerns by phone, electronically or in person to move projects towards completion Maximizes all opportunities in the process to close a project. Recruit, train, educate and cultivate relationships with contractors and customers to encourage effective marketing of programs Maintain knowledge of program "Best Practices", individual program offerings and how they can serve customers including features, advantages and benefits Support outreach work plan creation, monitoring and updates Develop a comprehensive understanding of program's strategic outreach direction and production levels to deliver established goals Complete "search and discovery" work where the answers are not clear Actively "cold calling" new potential suppliers/contractors and developing their participation in our programs Perform event planning, coordination and presentations of programs Research the markets, accumulating data on businesses, and identifying the key allies to be targeted on behalf of the programs Identify improvement barriers and report information to Program Manager and Outreach Manager Prepare weekly and monthly project based activity reports and track progress towards program goals Assist in the implementation of specific energy efficiency programs in a "flex" capacity, according to defined budgets and energy savings targets Ability to work effectively with non-outreach orientate team personnel Contribute ideas being respectful and understanding of individual experience and knowledge compared to others Willingness to take direction for other team members Demonstrates honesty, keeps commitments and acts in a professional manner Position Requirements Education and Experience Bachelor's degree or equivalent work experience required. Technical school degree combined with demonstrated experience in the electric/gas utility field may be considered when deciding on this position 1 - 2 years of experience in the electric or natural gas utility industry, sales, commercial and industrial lighting, or conservation Previous customer service experience required Required Skills, Knowledge and Abilities Results oriented Ability to work in a team atmosphere and to collaborate on continuous improvement efforts Strong customer service and communication skills * Must be able to handle a wi

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