Part Time Customer Service Experience Manager

Michaels • Wilton, CT • 4h ago

Store - WILTON, CT

Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.

Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results

Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs

Plan and lead the execution of class and in-store events in accordance with Company programs

Lead the omnichannel processes

Manage and execute shrink and safety programs

Assist with cash reconciliation and bank deposits

Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed

Assist with the onboarding of new Team Members

Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development

Serve as Manager on Duty (MOD)

Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others

Acknowledge customers, help locate the product and provide solutions

Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget

Manage and execute the shrink and safety programs

Cross train in Custom Framing selling and production

In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager

Other duties as assigned

Preferred Knowledge/Skills/Abilities

Preferred Type of experience the job requires:

Retail management experience preferred

Physical Requirements

Work Environment

Ability to remain standing for long periods of time

Ability to move throughout the store

Regular bending, lifting, carrying, reaching, and stretching

Lifting heavy boxes and accessing high shelves by ladder or similar equipment

If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.

Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Total Base Pay Range for this Position:

$17.75 - $23.10

At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com (http://www.michaels.com./) ?and? Michaels.ca .?The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit? www.michaels.com .

At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com .

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.

Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).

EEOC Know Your Rights Poster in English (https://www.eeoc.gov/sites/default/files/2022-10/22-088\EEOC\KnowYourRights\10\20.pdf)

EEOC Know Your Rights Poster in Spanish

EEOC Poster Optimized for Screen Readers (https://www.eeoc.gov/sites/default/files/2022-10/EEOC\KnowYourRights\screen\reader\10_20.pdf)

Federal FMLA Poster

Federal EPPAC Poster (https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf)

Similar Jobs

Commissary Manager

ARAMARK • Valhalla, NY • 9h ago

Management & Administrative

Job Description The Commissary Manager with Westchester County Commissary oversees all daily operations of the correctional facility?s commissary, ensuring accurate inventory management, efficient order fulfillment, stro...

9h ago

Go to Apply

Unarmed Security Officer

Metro One Loss Prevention Services Group • Hawthorne, NY • 9h ago

Management & Administrative

Job Description Unarmed Security Officer Have a passion for service? Ready to build a career, not just find another job? Metro One Loss Prevention Services Group has the opportunity you've been looking for! About Us: At...

9h ago

Go to Apply

Oracle AI Engineer - Senior Manager

PwC • Stamford, CT • 19h ago

Management & Administrative

Specialty/Competency: Oracle Industry/Sector: Not Applicable Time Type: Full time Travel Requirements: Up to 60% At PwC, our people in business application consulting specialise in consulting services for a variety of bu...

19h ago

Go to Apply

Care Manager-3

Sunrise Senior Living • Wilton, CT • 22h ago

Management & Administrative

When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their fa...

22h ago

Go to Apply

Senior Manager, Logistics & Performance

Danone North America PBC • White Plains, NY • 1d ago

Management & Administrative

Senior Manager, Logistics & PerformanceJob LocationsUS-NY-White PlainsID 2026-24504Number of People to Hire 1Job Family OperationsLevel of Experience Experienced ProfessionalsShort Intro and About the JobThe Logistic...

1d ago

Go to Apply

Manager, Account Management

Mastercard • Harrison, NY • 1d ago

Management & Administrative

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wid...

1d ago

Go to Apply

Call Center Representative Yorktown Heights, NY

Berkshire Bank • Yorktown Heights, NY • 1d ago

Management & Administrative

4h Call Center Representative #1710 Yorktown Heights, New York, United States Job Description Division: Beacon Bank & TrustDepartment: Call Center Reports to: Customer Support ManagerStatus: Non-ExemptGrade: 6Pay Ran...

1d ago

Go to Apply

Channel Sales, Manager - SAP

Deloitte • Stamford, CT • 1d ago

Management & Administrative

Deloitte is currently seeking candidates for our Channel Sales Manager (CSM) focusing on transformations enabled by SAP. CSMs will have strong project management skills, attention to detail, outstanding oral / written co...

1d ago

Go to Apply

Sales Manager (Part Time) - 24H210

Carter's/OshKosh • Stamford, CT • 1d ago

Management & Administrative

If you are a CURRENT Carter's employee, do not apply via this external application. Search "Browse Jobs" in Workday to apply internally. Love what you do. Carter's C areers. As a Part Time Sales Manager, you will be the...

1d ago

Go to Apply

Administrative Support Coordinator

Northwell Health • West Harrison, NY • 1d ago

Management & Administrative

Req Number 179500 Job Description Coordinates diversified clerical duties related to the operational needs of the office/department. Job Responsibility Coordinates diversified clerical duties which may include, but are n...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.