Call Center Representative Yorktown Heights, NY

Berkshire Bank • Yorktown Heights, NY • 6h ago

4h Call Center Representative #1710 Yorktown Heights, New York, United States Job Description Division: Beacon Bank & TrustDepartment: Call Center Reports to: Customer Support ManagerStatus: Non-ExemptGrade: 6Pay Range: $20.00 - $28.90 Salary range updated 2/26/2026. Actual compensation within the pay range will be determined based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Location: Medford, MA or Yorktown, NYPurpose/Objective:Provides superior customer service and demonstrates desire to help responding to calls from both internal and external customers. Serves as the customer service telephone liaison for Beacon Bank. Responds to inquiries, performs research to resolve issues, educates customers, and promotes Berkshire Bank's products and services. Identifies and offers new opportunities and solutions to meet customer's needs.Key Accountabilities: Responds to incoming calls from both internal and external customers. Ensures excellent customer service by responding to general account inquiries, deposit and loan rate requests, information about products and services, Online Banking and ATM/Debit Card issues. Performs PIN resets, Online Banking and e-Statement set up and check order requests. Compiles information from customer and files EFT complaints for reports of unauthorized electronic activity on accounts. Follows through with all customer issues and provides ongoing assistance as needed. Identifies customer needs and offers new opportunities to customers by cross selling or referring to appropriate business line to deepen customer relationships. Supports and participates in bank initiatives and sales campaigns. 45% Researches and resolves customer issues; manages difficult situations. Follows up on all resolutions to ensure customer satisfaction. Identifies and escalates difficult customer situations to the appropriate party. Prepares customer correspondence as needed. 20% Processes all applicable customer account documentation to ensure compliance with Bank policy. 10% Stays abreast of products and service offered, applicable laws and regulations, and policies and procedures. Continually advances level of knowledge to ensure the development of a full-service, omni-channel contact center which may include account opening, loan applications, loan payments, live chat, and various other customer service requests. 10% Provides back up Sr. Customer Support Specialist to help coach and mentor new team members as needed. 5% Ensures compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by one's duties. 10%Education: High School diplomaExperience: Minimum 1 year banking experience Experience working remotely or in a flexible environment.Skills & Knowledge: Proficient with MS Office products (Word & Excel) and the Internet Problem solving ability Excellent customer service skills Ability to work in team environment Ability to multi-task Proficient with MS Office products (Word & Excel) and the Internet Problem solving ability Excellent customer service skills Ability to work in team environment * Ability to multi-taskBeacon Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. If you would like to contact us regarding the accessibility of our website, need assistance completing the application process, or would like to request alternative methods of applying, please contact us at hr@berkshirebank.com. Location Yorktown HQ, PCSB - NY Berkshire Bank is an Equal Opportunity Employer - all qualified appl

Go to Apply

Sales Manager (Part Time) - 24H210

Carter's/OshKosh • Stamford, CT • 7h ago

Management & Administrative

If you are a CURRENT Carter's employee, do not apply via this external application. Search "Browse Jobs" in Workday to apply internally. Love what you do. Carter's C areers. As a Part Time Sales Manager, you will be the...

7h ago

Go to Apply

Administrative Support Coordinator

Northwell Health • West Harrison, NY • 10h ago

Management & Administrative

Req Number 179500 Job Description Coordinates diversified clerical duties related to the operational needs of the office/department. Job Responsibility Coordinates diversified clerical duties which may include, but are n...

10h ago

Go to Apply

Administrative Support Coordinator

Northwell Health • Chappaqua, NY • 10h ago

Management & Administrative

Req Number 178726 Job Description Coordinates diversified clerical duties related to the operational needs of the office/department. Job Responsibility Coordinates diversified clerical duties which may include, but are n...

10h ago

Go to Apply

Senior Marketing Manager

ManpowerGroup • Stamford, CT • 13h ago

Management & Administrative

Our client, a leader in the technology and services space, is seeking a Senior Marketing Manager to join their team. As a Senior Marketing Manager, you will be part of a high-impact marketing organization responsible for...

13h ago

Go to Apply

customer service representative

U-Haul • Yonkers, NY • 23h ago

Management & Administrative

Compensation Range: $15.00 to $22.00 Hourly Location: 937 Saw Mill River Rd, Yonkers, New York 10710 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivate...

23h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.