Summary Participates in the development and implementation of both short-and-long term data analytics plans and policies for systems and operations. Integrates internal administrative policies with the standards and requirements of various regulatory and accrediting bodies, and to the impact of internal policies on outside entities such as the Department of Defense, other VISN Medical Centers, and the community at large. Responsibilities This position involves a multi-grade career ladder. The major duties listed below represent the full performance level of GS-12. At the lower grade levels, you will perform assignments of a more limited scope and with less independence. You will progressively acquire the background necessary to perform at the full performance level of GS-12. Promotion is at the discretion of the supervisor and is contingent upon satisfactory performance, availability of higher-level work, and availability of funds. Program Management Assessing the effectiveness of informatics products and services to ensure they meet stakeholder needs. Guides the development and implementation of software and processes, ensuring that these tools are available for staff use. Contributes to the enhancement of software, guides process improvement initiatives, and collaborates with colleagues in information technology (IT) to improve patient care. Serves as the expert for all Performance Measures within the healthcare organization. Analyzes, evaluates, advises, and coordinates improvements in the organization's healthcare delivery systems and operations. Prepares reports, which are presented to managers, committees, and the Executive Leadership Team to encourage understanding and acceptance of findings and recommendations. Oversees support services for the organization's accreditation and certification programs/surveys (i.e., EPRP, The Joint Commission, ORYX, IPEC, and SAIL). Technical and Data Management Evaluates content quality and ensures access to knowledge resources, eliminating redundancy in duplicate data sources, and improving information interoperability across the health care system, Indiana Market and VISN 10. Applies advanced techniques such as statistical analysis, machine learning, data visualization, and inferencing to enable decision support. Maintains, monitors, and optimize Power BI and PowerApps dashboards. Ensures data visualizations and applications remain up-to-date, accurate, and aligned with the goals and needs of various stakeholders within the healthcare system. Leverages Microsoft Power Platforms to enable healthcare capabilities and the evolution of technology integrated with the electronic health record (EHR) to deliver quality care. Adapts clinical software and emerging technologies to optimize the delivery of care through effective education and communication, Education and Change Management Optimizes the delivery of care through effective education and communication, innovations in process management, Helps to establish effective clinical and administrative systems, optimize through testing, and integrate standardized workflow processes through education and training of staff, thereby enhancing lifelong learning. Work Schedule: Monday-Friday 7:30am - 4:00pm Virtual: This is not a virtual position. Position Description/PD#: Program Analyst/PD92701A, PD92702A, PD92703A, and PD92705A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Physical Requirements: The work is usually sedentary, but it requires periods of walking, standing, bending, or climbing, and employees may carry light items such as books, instruments, laptops, and other similar materials. Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 04/06/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. GRADE DETERMINATION GS-7 A) Education One full year of graduate level education in a course of study (e.g. Statistics, Data Analytics, Database Management) that directly reflects the job-related KSAs/competencies necessary to perform the duties of the position, or Superior academic achievement (S.A.A.) Bachelor's degree from an accredited college or university, or will expect to complete the requirements for a bachelor's degree within 9 months, and meet one of the below requirements. Class standing: Applicants must be in the upper third of the graduating class in the college, university, or major subdivision, such as the College of Liberal Arts or the School of Business Administration, based on completed courses. Grade-point average (G.P.A.): Applicants must have a grade-point average of 3.0 or higher out of a possible 4.0 ("B" or better) as recorded on their official transcript, or as computed based on 4 years of education, or as computed based on courses completed during the final 2 years of the curriculum; or 3.5 or higher out of a possible 4.0 ("B+" or better) based on the average of the required courses completed in the major field or the required courses in the major field completed during the final 2years of the curriculum. Election to membership in a national scholastic honor society: based on membership in one of the national scholastic honor societies recognized by the Association of College Honor Societies. OR B) Specialized Experiences. One year of specialized experience equivalent to the GS-05 level in the Federal service which includes: Assists in the collection, organization, or validation of program or administrative data to support reporting and operational needs. Modifies pre-built solutions within enterprise platforms to execute existing workflows and or generate reports. Applies established procedures to track program metrics, identify routine discrepancies, or ensure data accuracy under supervision. OR C) Combination of Education and Experience. See below GRADE DETERMINATION GS-9 A) Education Master's, or equivalent graduate degree, in a course of study (i.e. Statistics, Data Analytics, Database Management) that directly reflects the job-related KSAs/competencies necessary to perform the duties of the position, or 2 academic years of progressively higher-level graduate education in a course of study (i.e. Statistics, Data Analytics, Database Management) that directly reflects the job-related KSAs/competencies necessary to perform the duties of the position, or LL.B. or J.D., if related. OR B) Specialized Experiences. One year of specialized experience equivalent to the GS-07 level in the Federal service which includes: Contributes to the development of basic applications, workflows, and visualizations using digital and analytics tools (e.g., Power Platform, ServiceNow, Salesforce). Integrates data from multiple internal sources to provide actionable insights for management. Implements automated or data-driven solutions on moderately complex assignments. OR C) Combination of Education and Experience. See below GRADE DETERMINATION GS-11 A) Education Ph.D, or equivalent doctoral degree, in a course of study (i.e. Statistics, Data Analytics, Database Management) that directly reflects the job-related KSAs/competencies necessary to perform the duties of the position, or 3 full years of progressively higher-level graduate education leading to such a degree, or LL.M., if related. OR B) Specialized Experiences. One year of specialized experience equivalent to the GS-09 level in the Federal service which includes: Analyzes data to develop digital solutions, using analytics and workflow platforms (e.g., Power Platform, ServiceNow, Salesforce) to support applications, automations, and visualizations under general guidance. Leads efforts to evaluate program effectiveness or develop performance measures, both to provide data-driven recommendations to leadership. Plans or executes projects involving complex data analysis, process improvement, and operational optimization. OR C) Combination of Education and Experience. See below GRADE DETERMINATION GS-12 Specialized Experiences. One year of specialized experience equivalent to the GS-11 level in the Federal service which includes: Designs or implements advanced digital solutions using modern analytics (e.g., Power BI) and workflow platforms (e.g., Power Platform, ServiceNow, Salesforce) to create integrated applications, automations, and visualizations. Establishes data practices or applies advanced analytics, both to support decision-making. Leads cross-functional efforts or advises leadership, each focused on major organizational initiatives and improvements. Combination of Education and Experience (applicable to GS-7, GS-9 and GS-11): Combinations of successfully completed post-high school education and experience may be used to meet total qualification requirements for the grade levels specified and may be computed by first determining the applicant's total qualifying experience as a percentage of the experience required for the grade level; then determining the applicant's education as a percentage of the education required for the grade level; and then adding the two percentages. The total percentages must equal at least 100 percent to qualify an applicant for that grade level. Only graduate education in excess of the amount required for the next lower grade level may be used to qualify applicants. (When crediting education that requires specific course work, prorate the number of hours of related courses required as a proportion of the total education to be used.) You will be rated on the following Competencies for this position: Administration and Management Communication Data Management Manages and Organizes Information Organizational Awareness Planning and Evaluating Project Management Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Education A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional Information Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. This job opportunity announcement may be used to fill additional vacancies. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.
