Market General Manager I

Interstate Battery System of America Inc • Youngstown, OH • 1d ago

Our mission is to be a trusted workplace for team members to be their whole selves at work. A company that people love and positively impacts the lives of all whom we touch.

be your best self

At Interstate Batteries, you have the chance to be excellent at work and excellent at life. We know that professional success depends on personal wellbeing. That's why we want to enrich your life with the tools and services you need to succeed in every area of your life. Join us!

Purpose of Job:

Responsible for successful management of company owned distributorship to meet or exceed all operational and financial goals, including gross profit generating and lead acquisition strategies.

Job Components :

Financial:

Accountable for the P&L and budget performance for the operation.

Review, monitor and analyze weekly scorecard and monthly financials to identify variances to FY financial plan and design and implement action plans to address deficiencies.

Actively manage AR to maintain acceptable level for operation.

Develop and implement action plans for accounts with unacceptable AR balances.

Participate in developing annual operation budget.

Manage inventory to coincide with selling activity to ensure proper levels.

Plan for and identify root causes of inventory deviation through cause and effect analysis and design and implement action plans to address deficiencies.

Manage Dealer Inventory Optimization (DIO) for maximum sales efficiency.

Customer Focus:

Review, monitor and analyze tools on smart dashboard to identify markets that may be declining and design and implement action plans to address decline.

Understands key account hierarchy, visits and maintains relationships with key account decision makers at each.

Manage dealer erosion.

Develops expertise with regards to product and service competition in respective market.

Key contact for complaints received by operation.

Investigate all complaints and respond back to complaining customer within reasonable timeframe.

Work with sales team to acquire new business within region.

Formulates, develops, implements and measures market strategies penetration in respective market.

Human Capital

Communicate Enterprise initiatives, IOT goals and Regional objectives to operation staff to ensure clarity and alignment.

Establish set weekly meetings with operation staff.

Provide annual performance reviews to all operation staff.

Hire and promote individuals based on the proven behaviors that align with 5 requirements, 1 standard and the competencies identified for success for given job position.

Manage labor to meet utilization objectives for operation.

Provide performance management utilizing progressive discipline process.

Provide recognition and reward for team members that demonstrate outstanding performance

Provide consistent training and coaching to develop team members knowledge, abilities and skills.

Process:

Ensures data integrity and timely submittals into reporting systems.

Ensures compliance with all IOT standard operating procedures, including OSHA, and DOT compliance.

Focuses on development of best practices that provide greater productivity and efficiencies and driv

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