Assistant Poker Supervisor

Treasure Island Resort & Casino • Welch, MN • 3d ago

Description

Please note: a resume is required for this position

Pay Rate: $32.00 an hour

SUMMARY: To plan, direct and coordinate card room and table games activities while maximizing profitability and productivity. Responsible for a high level of guest service as described in your departments guest service standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Oversees poker operations including control of secured assets, game protection, and guest service

Able to supervise games in accordance with established policies and procedures

Serve as the first line of defense in the protection of the integrity of the games and table inventory

Evaluate dealer performance and communicate effectively with the Poker Shift Supervisor

Direct daily work activities and inspect completed work for conformance to standards

Circulate among gaming tables to ensure that operations are conducted properly

Promote positive team member and guest relations

Resolve and respond to guest complaints

Monitor table activity and guest play

Execute player promotions adhering to policies and procedures

Adjust game mix to meet demand and to maximize profit

Communicate effectively with Surveillance to resolve issues

Responsible for all transactions on assigned games

Operate the Poker Room online system

Correct dealer errors and settle player disputes

Initiate and verify fills, credits, buys for tables and banks

Process promotional wins, jackpots and complete required IRS forms

Cash counting, including verifying banks, purchasing chip buys, cashing out chips

Open/close games, calling surveillance, unlocking cards, filling out inventory slips

Verifying dealer chip trays in and out

Complete dealer rotations for the assigned shift

Update all jackpots on the board, count sheet and poker website on a daily basis

Follow all closing procedures when closing down the room for the night

Other duties as assigned

KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES

Knowledge and Certification

Required:

High School Diploma /GED or equivalent experience

Proven efficiency in math

Minimum of 8 hour in-house Poker training, which includes ability to pass written policy tests as well as in-house auditions

Minimum of 8 hours in-house Supervisor training, which includes ability to pass written policy tests

Preferred:

Previous supervisory experience

Previous dealer experience

Skills

Required:

Accurate and detail-oriented

Highly organized and ability to adapt quickly to changing priorities

Strong computer skills Microsoft Office (Word, Excel and Outlook) and Windows

Excellent written, verbal and interpersonal communication skills

Excellent problem solving skills

Above average math skills

Strong conflict resolution skills

Abilities

Required:

Ability to follow established dress code policies and practice good personal hygiene

Ability to interact with guests, coworkers and management in a professional and courteous manner

Ability to serve both internal and external customers

Ability to control labor costs

Ability to develop and implement standard operating procedures

REQUIRED TRAINING

Treasure Island guest service training

TIPS training and certification

Effectively Handling Harassment training

Title 31 training and certification

Detection of counterfeit money

Poker Room computer systems

Must be certified as a Poker Dealer in accordance with the Tribal compact

Any position-related training as determined by department manager / division director

PHYSICAL DEMANDS

Must be able to walk and / or stand for periods of up to 8 hours

Must have a good sense of balance, and be able to bend and kneel

Must be able to reach and twist occasionally

Must be able to push, pull and grasp objects occasionally

Must have the ability to independently lift up to 10 pounds occasionally

Must be able to perform repetitive hand and wrist motions

Must have good eye hand coordination

WORKING ENVIRONMENT

Work is performed primarily on the gaming floor, which includes flashing lights, frequent loud noises and cigarette smoke

Must be able to work in cramped, tight quarters

Must be willing to work a flexible schedule including all shifts, weekends and holidays

Occasionally must deal with angry or hostile individuals

High volume direct public contact

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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