Description

Pay Rate: $19.00 an hour with $2.00 an hour additional shift differential on swing and grave shift

ESSENTIAL DUTIES AND RESPONSIBILITIES

Welcome guests, answer questions and provide information and support to guests

Input, update and maintain accurate player information in the casino management system

Issue Island Passport club cards for club members

Be knowledgeable about and provide guests with information regarding Island Passport club membership, property-wide events and other property amenities

Redeem cash, prizes and comps for guests following department guidelines

Meet goals as established by management

Maintain a working knowledge of promotional systems

Performance point and promotion adjustments following department guidelines

KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES

Required Knowledge and Certification:

High School Diploma/GED or equivalent experience

Preferred Knowledge and Certification:

1-year hospitality or guest service experience, preferably in casinos

Required Skills:

Accurate and detail oriented

Highly organized and ability to adapt quickly to changing priorities

Excellent verbal and interpersonal communication and problem solving skills

Proven high guest service skills

Proficient computer skills Microsoft Office (Word, Excel and Outlook) and Windows

Required Abilities:

Ability to work in a fast paced environment

Ability to interact with guests, coworkers and management in a professional and courteous manner

Ability to follow established dress code policies and practice good personal hygiene

Ability to speak in a clear, concise and pleasant voice

Ability to retain large amounts of information regarding the property and its amenities

Ability to read and write English

PHYSICAL DEMANDS

Must be able to walk, stand and/or sit for long periods throughout the day

Must have a good sense of balance, and be able to bend, kneel, stoop and twist

Must be able to push, pull and grasp objects occasionally

Must have the ability to independently lift up to 25 pounds occasionally

Must be able to perform repetitive hand and wrist motions

WORKING ENVIRONMENT

Office, restaurant, gaming floor and convention center environment including flashing lights, frequent loud noises and cigarette smoke and outdoors for guest events

Must be willing to work a flexible schedule including all shifts, weekends and holidays

Extensive computer use

Occasionally must deal with angry or hostile individuals

High volume direct public contact

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Treasure Island Resort & Casino

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