Description

Pay rate: $17.50 an hour

SUMMARY: Ensure guest satisfaction and revenue optimization. Responsible for a high level of guest service as described in your departments guest service standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Audit, balance, post and report on hotel operations ensuring accuracy of the hotels financial and accounting records

Greet and interact with guests in a warm, friendly and professional manner promptly handling requests and complaints

Make reservations, check-in and check-out hotel guests and process payments

Answer phones, maintain a cash drawer, operate office equipment and other related tasks

KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES

Knowledge and Certification

Required:

High School Diploma/GED or equivalent experience

Preferred:

2-year degree in Accounting or related field

Skills

Required:

Accurate and detail-oriented

Highly organized and ability to adapt quickly to changing priorities

Strong computer skills Microsoft Office (Word, Excel and Outlook) and Windows

Excellent written, verbal and interpersonal communication skills

Excellent problem solving skills

Above average math skills

Proven to accurately @type

Abilities

Required:

Ability to follow established dress code policies and practice good personal hygiene

Ability to interact with guests, coworkers and management in a professional and courteous manner

Ability to serve both internal and external customers

Ability to speak in a clear, concise and pleasant voice

Ability to answer a multi-line phone system in a professional and courteous manner

REQUIRED TRAINING

Treasure Island guest service training

Effectively Handling Harassment training

Bloodbourne Pathogens training

Telecommunications Systems training

Property Management Systems training

Any position-related training as determined by department manager

PHYSICAL DEMANDS

Must be able to sit for long periods of time with occasional amounts of walking and standing

Must have a good sense of balance, and be able to bend and kneel frequently

Must be able to reach and twist occasionally

Must be able to push, pull and grasp objects occasionally

Must have the ability to independently lift up to 5 pounds occasionally

Must be able to perform repetitive hand and wrist motions

Must have good eye hand coordination

WORKING ENVIRONMENT

Work is performed in the Hotel but may require going onto the gaming floor, which has flashing lights, frequent loud noises and cigarette smoke

Must be willing to work overnights, weekends and holidays

Extensive computer use

Occasionally overtime may be required

Occasionally must deal with angry or hostile individuals

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Treasure Island Resort & Casino

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