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Retail & Consumer Training Specialist

Berkshire Bank • Ipswich, MA • 5h ago

Division: Beacon Bank & Trust

Department: Retail Ops Training

Reports to: Retail and Consumer Training Director

Status: Exempt

Pay Grade: 9E

Salary Range:$64,832 - 90,500

Salary range updated 2/26/2026. Actual compensation within the pay range will be determined based on factors including, but not limited to, skills, prior relevant experience, and specific work location.

Location: Ipswich, MA orMedford, MA

Purpose/Objective:

Designs, develops, and delivers comprehensive training programs to enhance employee skills and organizational performance for the retail and consumer operations division. Also provides support and assistance on the maintenance and administrative functions of those training program. Maintains comprehensive knowledge of pertinent regulations and internal policies and procedures.

Key Accountabilities:

Develops, implements, and facilitates training programs to support retail and consumer operations. Performs administrative requirements for all training, follow up and tracking. Books training locations, schedules all participants, and assists in the facilitation of various training programs. Ensures all training support materials are provided to participants prior to attending class. Prepares and provides pre-or-post materials to participants.

Evaluates the effectiveness of training programs through various methods such as contact with direct supervisors of participants to assess behavioral changes based on information obtained in training, data collection, and job shadowing as outlined by the Training Director

Maintains training materials, courses, and workshop presentations to support ongoing initiatives and training programs necessary to successfully integrate new employees in the retail and consumer operations network. Ensures training documentation is maintained for regulatory compliance. Assists with special projects and campaigns.

Maintains comprehensive knowledge of federal and state laws and regulations pertaining to banking and financial transactions, as well as Beacon Bank policies and procedures.

Ensures compliance with all banking laws, rules, regulations, and prescribed policies/procedures necessary to reduce risk and uphold ethical standards related to and required by ones duties.

This position requires periodic travel throughout the Banks footprint

Education:

Bachelors degree or equivalent work experience preferred

Experience:

5+ years in retail banking in various areas

1-3 years of training experience with adult learners

Skills & Knowledge:

Superior verbal and written communications skills

Ability to effectively communicate with employees of all levels

Self-motivated; able to work independently

Ability to manage multiple priorities

Computer skills in Microsoft Office Suite (including Excel, Word, and PowerPoint)

Experience with virtual training delivery

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified. This job description is subject to change at any time.

Beacon Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. If you would like to contact us regarding the accessibility of our website, need assistance completing the application process, or would like to request alternative methods of applying, please contact us athr@berkshirebank.com.

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